Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great product
What do you like best about the product?
Service cloud serves you the correct data and the correct time, allowing you to focus more on business
What do you dislike about the product?
Service cloud is excellent, Customers have been very pleased with our improved response times
What problems is the product solving and how is that benefiting you?
Customers can seamlessly create product and warranty cases
Salesforce service cloud
What do you like best about the product?
Easy to configure, intuitive for users, limitless possibilities.
What do you dislike about the product?
Sometimes it's hard to figure out how to best solution something because there are so many options.
What problems is the product solving and how is that benefiting you?
Workflow automation
Efficient processing
Reporting
Efficient processing
Reporting
Service Cloud Keeps Getting Better
What do you like best about the product?
Salesforce service cloud is a must especially if your company already use Salesforce Sales Cloud. The company will get a customer 360 view of the pre and post sales experience. With service cloud, you're also getting a platform where you can build custom solutions
What do you dislike about the product?
Case milestone is too focused on time but you can install the case flags app from app exchange that offers more flexibility. This is just a small thing, otherwise it is a great product!
What problems is the product solving and how is that benefiting you?
Standardization of work by using the Actions and Recommendations lightning component, lightning path component and knowledge articles. We also implemented automation to reduce clicks and improve data integrity.
Ease of use
What do you like best about the product?
User experience is excellent. Infinitely customizable, AI friendly
What do you dislike about the product?
Change management can be challenging, but training is helpful and easy
What problems is the product solving and how is that benefiting you?
Case management, Omni channel
Super consultants bringing service to our customers
What do you like best about the product?
easy for our consultants bringing service to our customers . Strong connected solutions for everyday use. time tracking and customer connection as good as it gets
What do you dislike about the product?
I can't se much here, easy to setup and use. easy for our consultants bringing service to our customers . Strong connected solutions for everyday use. time tracking and customer connection as good as it gets
What problems is the product solving and how is that benefiting you?
A ordered connection between our customers and consultants, so that they can create Valuta for our customers. easy for our consultants bringing service to our customers . Strong connected solutions for everyday use.
Democratization of Technology
What do you like best about the product?
Engages the business and IT in solutioning and onnovation
What do you dislike about the product?
Can be pricey, or hard to get a good understanding of the licensing/skus/add-ons/etc
What problems is the product solving and how is that benefiting you?
Consolidates all of our support channels into a single console/experience. Eliminated a ton of external systems, streamlines agent training, improved handle times etc.
Service cloud helps our work for e stay organized.
What do you like best about the product?
Service cloud has helped our workforce organize better.
What do you dislike about the product?
Case management and easy work order scheduling.
What problems is the product solving and how is that benefiting you?
Help us be more public facing.
Business solution for the future
What do you like best about the product?
Single source for customer information to be used internally. Benefits our associates to have a customer 360 to ensure they are providing the best support possible
What do you dislike about the product?
Encountering a lot of limitations in reporting and leveraging enhanced features due to customizations that have been makes during implementation. Recommend sticking to out of box as much as possible or partner with a consultant to provide the best solutions to meet you to your business goals.
What problems is the product solving and how is that benefiting you?
Case management - giving insight into resolving customer issues and process flows. These insights give us an opportunity to evaluate our current process flow and escalation paths.
The tool to change the citizen's experience
What do you like best about the product?
It allows the citizen to interact with the institution in a natural, intuitive way, with all the information in one place. It supports decision-making processes with real-time information.
What do you dislike about the product?
Initially, the implementation process requires specialized knowledge; however, once you delve into understanding the tool, it becomes your best ally.
What problems is the product solving and how is that benefiting you?
Communication and interaction with citizens has been transformed thanks to Salesforce Service Cloud, offering an experience designed with every detail and action for their benefit.
Dreamforce
What do you like best about the product?
Service console allows agents to focus on contact information, case details, account information; all within one tab
What do you dislike about the product?
Pricing is little expensive for midsize companies
What problems is the product solving and how is that benefiting you?
1. Automating customer service
2. Getting customer feedback
2. Getting customer feedback
showing 1,771 - 1,780