Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Powerful options and great support!
What do you like best about the product?
With service cloud you can do just about anything you can think as configuration is very flexible and flows make it simple.
What do you dislike about the product?
Actually this is a bit of a counter to what I like most but the downside are there are so many options available it can sometimes be overwhelming.
What problems is the product solving and how is that benefiting you?
Salesforce has brought greater order to our processes and increased effeciencies.
SFDC for many solution needs
What do you like best about the product?
SF offers many possibilities for service operations. If you can dream it up, you can make it work for your business.
What do you dislike about the product?
It can be a bit overwhelming, and if you're not careful it can become complicated and busy
What problems is the product solving and how is that benefiting you?
Easy way to deliver client contacts. We use Omni channel to deliver work with smart prioritization and automation
Service Cloud
What do you like best about the product?
The ability for chat to support customers with questions.
What do you dislike about the product?
Nothing yet. The platform appears to have functionality that would support the business needs.
What problems is the product solving and how is that benefiting you?
Chat functionality to answer basic questions to provide more efficiently and free up time
With customer service.
With customer service.
My Service Cloud Experience
What do you like best about the product?
I like the awesome customization of Service Cloud
What do you dislike about the product?
I dislike the confusing settings within Service Cloud.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to extensively scale with our growing user base.
Best in Class customer service
What do you like best about the product?
It is intuitive, easy to use and infinitely customizable. Having the access to a customer in a 360 degree view to solve their issues is super helpful and encourages customer retention
What do you dislike about the product?
It's flexibility can be somewhat overwhelming for teams that are trying to set it up. It also has a learning curve that can be a challenge for some customer service Teams as they are moving off of older outdated platforms into service.
What problems is the product solving and how is that benefiting you?
Service cloud benefits, our clients by providing them a 360° view of their customers which allows them to address customer issues quickly and solve customer issues to increase customer loyalty and customer satisfaction
Transformative customer service
What do you like best about the product?
Ability to reach customer and report on it and analyze data with dashboards. I love the features that it has to easily chatter and work internally with others to find a resolution for a customer
What do you dislike about the product?
Some lack of marketing materials
There is campaigns but it would be nice to have enough emails to notify users of trainings and such. Right now we have a max number of emails we can send so we have to be careful in case there is an outage
There is campaigns but it would be nice to have enough emails to notify users of trainings and such. Right now we have a max number of emails we can send so we have to be careful in case there is an outage
What problems is the product solving and how is that benefiting you?
Being able to manage cases, customer feedback, covid-19 survey data collection
So far it has serve our needs
What do you like best about the product?
Data models, case management workflows and reports dash boards
What do you dislike about the product?
Time needed to generate sandboxes. Cloning sandbox copies all the users
What problems is the product solving and how is that benefiting you?
Putting things in one place
Salesforce Service Cloud
What do you like best about the product?
What I like the most is the centralization of customer data such as the internal chat, direct communication with the customer via chat, knowledge bases, and the existence of case logging and tracking.
What do you dislike about the product?
The time that should be invested in employee training, the management regarding data protection in Salesforce, the cost of the software, some resistance to its use, and the adaptation process to the business in question.
What problems is the product solving and how is that benefiting you?
Mainly customer service.
How it benefits them:
- Helps companies improve their customer service with reduced costs.
- Greater satisfaction for their customers.
How it benefits them:
- Helps companies improve their customer service with reduced costs.
- Greater satisfaction for their customers.
CEO
What do you like best about the product?
Ease of use, ability to bring in all of my knowledge using Unified Knowlwdge. Ability to apply Einstein on all my knowlwdge
What do you dislike about the product?
Implementation requires PS. I wish it was more self-serve.
What problems is the product solving and how is that benefiting you?
Brining all my knowledge into one place- this is huge for me!!! I have 10 different sources of knowledge in my organization
Great customer service tool
What do you like best about the product?
Service cloud gives non developer users the ability to adapt to ever changing business needs to support customers.
What do you dislike about the product?
Service cloud currently solves for all of our service needs and we have not yet run into a use case it could not handle.
What problems is the product solving and how is that benefiting you?
Service cloud allows us to track customer complaints with internal workflows and approvals so the customers issues are resolved quickly and efficiently.
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