Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A fantastic platform to track service related efforts to resolve customer needs
What do you like best about the product?
While the out of the box solution easily meets the needs of small and large organizations, the flexibility in which the platform can be configured means it can be tailored to the unique needs of your processes and the way you service your customers. Matched with some of the most forward thinking features, this is a must see solution for service needs.
What do you dislike about the product?
Service cloud can carry costs; however, this is an investment that is worth making.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud makes is easy to validate support entitlement and route customers to the appropriate tiered service, and product skill set.
It also keeps communication, internal case notes, related files, and even related knowledge articles consolidated with the case for current and future reference.
It also keeps communication, internal case notes, related files, and even related knowledge articles consolidated with the case for current and future reference.
Powerful Integrations and Easy Setup
What do you like best about the product?
I like the ease of system configuration, which makes it accessible from the start. I appreciate the ability to integrate with various platforms such as marketing funnels, SMS, email, and Meta for WhatsApp messaging, which significantly expands my campaign reach. I enjoy the ease of data ingestion and segmentation, which improve the effectiveness of my marketing campaigns. The wide range of available integrations is a great benefit for me.
What do you dislike about the product?
Several clouds
What problems is the product solving and how is that benefiting you?
I use the product to manage and send multiple campaigns and the integration with channels like WhatsApp, SMS, and email, which improves communication and segmentation, saving time in data management.
Streamlines Customer Case Management, Minor Console Improvements Needed
What do you like best about the product?
I appreciate Salesforce Service Cloud's ability to track customer claims effectively, ensuring they don't get lost. I find the email case feature particularly useful, as it enhances the customer service workflow. Additionally, I value its integration into a comprehensive CRM platform that performs various tasks seamlessly.
What do you dislike about the product?
I would make the console experience a little better. It's a little clunky.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to track customer claims, preventing them from getting lost and ensuring better management.
Great for Managing Use Cases, but Integration with Digital Channels Is ChallengingServuce
What do you like best about the product?
Use cases we manage use cases and confirm customer issues
What do you dislike about the product?
You’re so difficult to integrate with digital channels
What problems is the product solving and how is that benefiting you?
I love this tool is great and easy to use and easy to configure really recommended
Sales
What do you like best about the product?
Good functional support and response time
What do you dislike about the product?
Price is bit higher than other solutions
What problems is the product solving and how is that benefiting you?
Case controle
User-Friendly and Efficient
What do you like best about the product?
I really appreciate how user-friendly the platform is. It makes it much easier for our team to stay organized and manage our tasks efficiently.
What do you dislike about the product?
Sometimes it feels disconnected from the other platforms I use for work.
What problems is the product solving and how is that benefiting you?
It keeps our team’s tasks organized and it helps our daily flow
Great Service for Companies, Needs More AI Features
What do you like best about the product?
Really good service to implement in s service company
What do you dislike about the product?
I would like to intégrate more festures with ai
What problems is the product solving and how is that benefiting you?
It benefits the end users
Flexible Implementation Options, But Needs More Integration Connectors
What do you like best about the product?
It has many ways to create a good implementation for the different customer that I have
What do you dislike about the product?
I need to integrate the tool with more systems usually, I need more connectors
What problems is the product solving and how is that benefiting you?
To solve the T2 tickets for a consumer goods company
Great Integration of Multiple Platforms, but Too Many Supporters in the Ecosystem
What do you like best about the product?
Integrating multiple platforms into the ecosystem is a key aspect for me. I appreciate how this approach brings together different services, making everything more connected and efficient.
What do you dislike about the product?
There are several supporters involved in the ecosystem.
What problems is the product solving and how is that benefiting you?
Provides traceable information for leads and construction, making it easier to follow up and manage projects effectively.
Great Post-Sales Features, No Major Drawbacks
What do you like best about the product?
Capabilities which can implement post sales warrant and return features.
What do you dislike about the product?
Must have more LLM based features which can return results based on conversational prompt in bot from entire database rather than just learning.
What problems is the product solving and how is that benefiting you?
Warranty
showing 171 - 180