Agentforce Service
Salesforce, Inc.External reviews
6,987 reviews
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External reviews are not included in the AWS star rating for the product.
User-Friendly and Efficient
What do you like best about the product?
I really appreciate how user-friendly the platform is. It makes it much easier for our team to stay organized and manage our tasks efficiently.
What do you dislike about the product?
Sometimes it feels disconnected from the other platforms I use for work.
What problems is the product solving and how is that benefiting you?
It keeps our team’s tasks organized and it helps our daily flow
Great Service for Companies, Needs More AI Features
What do you like best about the product?
Really good service to implement in s service company
What do you dislike about the product?
I would like to intégrate more festures with ai
What problems is the product solving and how is that benefiting you?
It benefits the end users
Flexible Implementation Options, But Needs More Integration Connectors
What do you like best about the product?
It has many ways to create a good implementation for the different customer that I have
What do you dislike about the product?
I need to integrate the tool with more systems usually, I need more connectors
What problems is the product solving and how is that benefiting you?
To solve the T2 tickets for a consumer goods company
Great Integration of Multiple Platforms, but Too Many Supporters in the Ecosystem
What do you like best about the product?
Integrating multiple platforms into the ecosystem is a key aspect for me. I appreciate how this approach brings together different services, making everything more connected and efficient.
What do you dislike about the product?
There are several supporters involved in the ecosystem.
What problems is the product solving and how is that benefiting you?
Provides traceable information for leads and construction, making it easier to follow up and manage projects effectively.
Great Post-Sales Features, No Major Drawbacks
What do you like best about the product?
Capabilities which can implement post sales warrant and return features.
What do you dislike about the product?
Must have more LLM based features which can return results based on conversational prompt in bot from entire database rather than just learning.
What problems is the product solving and how is that benefiting you?
Warranty
Great for Lead Management, but Integration Needs Improvement
What do you like best about the product?
Enables my leads to be identified and nurtured
What do you dislike about the product?
Integrative with non native platforms is
What problems is the product solving and how is that benefiting you?
Helping my clients to a set
Great for Customization and Customer Profiles, but Priceysales
What do you like best about the product?
Enhace customer prole, customization and cost
What do you dislike about the product?
High cost and iser personlization and use
What problems is the product solving and how is that benefiting you?
Best customer end to end
Very good
What do you like best about the product?
Great tool to use. Ease of use is a plus for the org
What do you dislike about the product?
I am having some issues with Service Cloud and would appreciate some assistance, please.
What problems is the product solving and how is that benefiting you?
Ensuring the continued use of systems in the field is important. Regular maintenance helps keep everything running smoothly and prevents unexpected issues from arising during operation.
Great for Entitlements and Milestones, but Omnichannel Needs Improvement
What do you like best about the product?
It helps optimise entitlements and milestones
What do you dislike about the product?
Omnichannel is too slow and redirects a lot
What problems is the product solving and how is that benefiting you?
Agent management
Easy to Use, but Pricey
What do you like best about the product?
Ease of use to provide needed information.
What do you dislike about the product?
I don’t really have anything negative other than cost
What problems is the product solving and how is that benefiting you?
I don’t have anything negative other input to this at this time.
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