Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Centralized Service
What do you like best about the product?
It provides use a flexible solution for multiple service teams.
What do you dislike about the product?
It has a long learning curve to learn all the potential uses.
What problems is the product solving and how is that benefiting you?
It would help if there was an embedded digital adoption feature.
SF
What do you like best about the product?
Making life easier for users with automation capabilities
What do you dislike about the product?
Least helpful feature is chatter, not being used
What problems is the product solving and how is that benefiting you?
Moving users from manual efforts to automation, excel based and lotus notes tracker to systemic data entry
Customer 360
What do you like best about the product?
Service cloud is the underlying technology for so many customer relationships as one stop shop for everything related to our customers
What do you dislike about the product?
It would be great to integrate with other platforms without middleware
What problems is the product solving and how is that benefiting you?
Centralizing customer info to provide better support
Service Cloud is perfect for customer operations
What do you like best about the product?
Service Cloud provides great case management and Omni channel features
What do you dislike about the product?
Nothing really. I love using Service Cloud.
What problems is the product solving and how is that benefiting you?
Provide excellent customer service and technical support
The Gold-Stadnard
What do you like best about the product?
Salesforce Service cloud merges seamlessly with CRM solutions platform, as well as our 3rd party vendor solutions. It enables us the effectively and easily interact with our customers.
What do you dislike about the product?
While it certainly is not cheap, it's hard to complain too much. It provides incredible value and utility, and financial cost is only so much of a burden. Can't complain otherwise.
What problems is the product solving and how is that benefiting you?
It shows our problems of engagement, keep contacts properly siloed, while keeping our service department lean and efficient. It allows multiple channels of communication as well.
Service cloud is exceptional
What do you like best about the product?
Case management is so scalable and solves so many use cases
What do you dislike about the product?
It could use more of data and intelligence
What problems is the product solving and how is that benefiting you?
Keeping customer retention higher and solving the paint points.
The amazing sistem to keep in touch with clients
What do you like best about the product?
The facility to have all information, all posible response and all the historical activities on a single view
What do you dislike about the product?
That the customer don't think is the most powerful tool on the market
What problems is the product solving and how is that benefiting you?
The open tickets on a day
Service cloud advancements
What do you like best about the product?
Case management process, service process, community experience with total flexibility and lot of out of the box components which helps both dev and business together
What do you dislike about the product?
Nothing so far, let's improve the AI part of that a bit more to make it more bug free and better value to the business and dev and create a trust between proples
What problems is the product solving and how is that benefiting you?
Case management and service centers with ivr by providing better user experience and good ui ability and also the case approvals and assignments and a lot more
Service cloud
What do you like best about the product?
It has lot of features case management and chatter functionality.
What do you dislike about the product?
Slowness and messages chatter and Salesforce
What problems is the product solving and how is that benefiting you?
Contact customers through ch
Great System
What do you like best about the product?
Service Cloud is quite useful to keep on track different issues clients might have. The way it approaches every client is effective and easy, improving the response rate for issues.
What do you dislike about the product?
It's nothing related to the system. But the way it had been promoted in Mexico. There's no much info or details for future buyers and how it may be used in the different life cases of companies.
What problems is the product solving and how is that benefiting you?
The approach and solving problems for users, the different channels pf how clients may contact the company, and improving the post sell process of the company with current clients
showing 1,791 - 1,800