Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Customer Success
What do you like best about the product?
Service Cloud is amazing product which provides business streamline their process and increase agent productivity. Tools such as email to case CTI Omni Channels are of great help
What do you dislike about the product?
Service Cloud Vooice is an amazing tool and lighting community for those who are still in classsic help improve the gap between B2b and B2C areas.
Service Cloud
Service Cloud
What problems is the product solving and how is that benefiting you?
Agent productivity and business process improvements which we tried to help them increase the revenue and roi.
There are lead processes which are not aligned hence we use out of the box features help them achieve it
There are lead processes which are not aligned hence we use out of the box features help them achieve it
Connects internal teams seamlessly so you can take care of customers faster.
What do you like best about the product?
It gives a full view of the challenge a customer is facing and allows me to pull in other teams through related cases to solve issues.
What do you dislike about the product?
The email screen is too small to effectively work in. Needs to be the largest section on the page. Or have ability to hide the case elements so the email screen is larger.
What problems is the product solving and how is that benefiting you?
Connecting teams in one tool eliminating the swivel chair effect. Saving us time with simple case management frees our team up to focus on improving the relationship and upselling to the customer.
Service Cloud to the rescue
What do you like best about the product?
We have been able to leverage out of box functionality and only have to customize to meet our IP reququirements
What do you dislike about the product?
Reporting can be cumbersome when data it's dispersed among objects. Internal data Lake would be helpful
What problems is the product solving and how is that benefiting you?
We are able to provide a unique service for our patients that no other platform has been able to provide
Service Product Manager
What do you like best about the product?
I love utilizing the standard cases object to solve many of our different sales process.
What do you dislike about the product?
Limited functionality to only certain objects like milestones.
What problems is the product solving and how is that benefiting you?
We have legacy teams that are using classic features and need to get them the standard functions in the lightning. .
Best service cloud out there
What do you like best about the product?
Cases, omnichanel, whatapp integration and etc
What do you dislike about the product?
Nothing really, just pure satisfaction for it
What problems is the product solving and how is that benefiting you?
Support process and everything around it
Service cloud love
What do you like best about the product?
Effective customer resolutions with organizational transparency
What do you dislike about the product?
Tedious task management, learning curve for knowledge
What problems is the product solving and how is that benefiting you?
Service cloud allows my company to efficiently manage multiple business units with decreased resolution times
Game Changer
What do you like best about the product?
I love they the out of the box experience is already fitting almost all of our needs, and yet still so much flexibility to customize and fit your business needs. Having service cloud has massively improved our ability to trend product issues and better manage continuous product. I'm super excited about agentforce voice
What do you dislike about the product?
not mich. Sometimes the out of box options are too much/overwhleming, i would rather have a dl/streamlined startup and then add as nmuch as needed
What problems is the product solving and how is that benefiting you?
Helping us to improve productivity and customer satisfaction.
Great product to organize business needs
What do you like best about the product?
The way our team can work together to provide for our customers.
What do you dislike about the product?
Sometimes hard for our team to learn or adopt.
What problems is the product solving and how is that benefiting you?
It is allowing us to keep track of incoming cases and monitor support from various teams
Product Manager - Crm
What do you like best about the product?
Case management and the ability to use service console to support partner telephony systems.
What do you dislike about the product?
I dislike the performance, such as with an increasing number of cases and contacts. The system slows down heavily. The ability to use your own Einstein is not supported
What problems is the product solving and how is that benefiting you?
Service cloud solves the problem of streamlining case management. We can pull or push cases to support agents who can be more productive.
Love scv
What do you like best about the product?
Service cloud voice is an amazing solution for ai powered contact center.
What do you dislike about the product?
Byot is not easy enough, would like streamlined setup.
What problems is the product solving and how is that benefiting you?
Average handling time
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