Agentforce Service
Salesforce, Inc.External reviews
7,124 reviews
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External reviews are not included in the AWS star rating for the product.
Game Changer
What do you like best about the product?
I love they the out of the box experience is already fitting almost all of our needs, and yet still so much flexibility to customize and fit your business needs. Having service cloud has massively improved our ability to trend product issues and better manage continuous product. I'm super excited about agentforce voice
What do you dislike about the product?
not mich. Sometimes the out of box options are too much/overwhleming, i would rather have a dl/streamlined startup and then add as nmuch as needed
What problems is the product solving and how is that benefiting you?
Helping us to improve productivity and customer satisfaction.
Great product to organize business needs
What do you like best about the product?
The way our team can work together to provide for our customers.
What do you dislike about the product?
Sometimes hard for our team to learn or adopt.
What problems is the product solving and how is that benefiting you?
It is allowing us to keep track of incoming cases and monitor support from various teams
Product Manager - Crm
What do you like best about the product?
Case management and the ability to use service console to support partner telephony systems.
What do you dislike about the product?
I dislike the performance, such as with an increasing number of cases and contacts. The system slows down heavily. The ability to use your own Einstein is not supported
What problems is the product solving and how is that benefiting you?
Service cloud solves the problem of streamlining case management. We can pull or push cases to support agents who can be more productive.
Love scv
What do you like best about the product?
Service cloud voice is an amazing solution for ai powered contact center.
What do you dislike about the product?
Byot is not easy enough, would like streamlined setup.
What problems is the product solving and how is that benefiting you?
Average handling time
Service review
What do you like best about the product?
Salesforce service cloud helps internal and external clients with service products and processes to help with business inefficiencies and generate revenue for companies.
What do you dislike about the product?
A dislike of Salesforce service cloud would be user engagement and adopting to new processes. It can be challenging to have users utilize the processes that are developed.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud is helping our organization improve and adapt to market changes. The service cloud helps different business lines have a baseline foundation.
Service Enablement
What do you like best about the product?
Ability to connect data throughout an enterprise to provide stellar personal customer experience and employee ease of interaction. This is far more robust than any competitor CRM.
What do you dislike about the product?
There's too much focus on making Sales Cloud awesome and not enough focus on making things better for service representatives. Providing more voice assistance with generative AI on completing proceeded quickly is a game changer for contact centers.
What problems is the product solving and how is that benefiting you?
An all in one desktop that provides just in time data and easy solutionizing of customer needs. This makes for quicker AHT, happier customer satisfaction and employee retention
Fits our business needs!!
What do you like best about the product?
Case deflection and knowledge articles are the best.
What do you dislike about the product?
Sometimes it can be hard to onboard our new members. There is a learning curve.
What problems is the product solving and how is that benefiting you?
It is our primary way to communicate with our customers. It allows us to stay branded and professional.
Best Salesforce Product
What do you like best about the product?
I especially like the Knowledge Cloud and the possibilities coming along with
What do you dislike about the product?
I have nothing to mention here. The only thing would be the limitations with regards to a multi tenant knowledge setup
What problems is the product solving and how is that benefiting you?
Assisted care, selfcare.
Service Cloud
What do you like best about the product?
I like how customizable the agent experience can be and how we can automate processes using Flows to help agents resolve cases faster.
What do you dislike about the product?
Case assignment rules don't allow for all of the automation we would like to occur on creation, so we have opted to use Flows instead in many cases.
What problems is the product solving and how is that benefiting you?
It helps our customers get to the correct group to assist them faster.
Better Service with Service Cloud
What do you like best about the product?
Salesforce Service Cloud helps our agents service our clients better by enabling our customers to log reguest from a multitude of channels
What do you dislike about the product?
Standard email to case has not really worked for our business as we had to build our own custom email handler to ensure replies to old cases get created as a brand new case
What problems is the product solving and how is that benefiting you?
Moving from the old ways of doing emails via mailboxes
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