Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Excellent product
What do you like best about the product?
Ease of configure for our clients and the ability to integrate
What do you dislike about the product?
The user administration management could benefit from more automation.
What problems is the product solving and how is that benefiting you?
The ability to manage many contacts across multiple departments
Excellent
What do you like best about the product?
Easy to configure and easy for users to adopt
What do you dislike about the product?
You need to have a good team of admins to support it.
What problems is the product solving and how is that benefiting you?
Visibility for our clients and advocates.
Customer experience
What do you like best about the product?
We have customer service for our client in games and media and we get very positive feedback about how fast the resolution are and they are happy about it. Development is easy and it doesn't take much time to learn it the way it is designed.
What do you dislike about the product?
Sometime it gets multiple cases and and doesn't verify the existing cases for the same customer. We need to build some custom logic for it. It would be great if that can be improved
What problems is the product solving and how is that benefiting you?
Customer success is very important and that is our main goal for our gaming clients. Customer needs service and they need fast so solving there problems was our top priority
Great way of managing customer interactions
What do you like best about the product?
The fact that Service Cloud runs on the same data as Sales Cloud, which we also use, is key to ensure we have a consolidated view of our clients interactions. We have several processes running across both.
What do you dislike about the product?
It is a great tool that comes with a lot of configuration options, which sometimes makes it difficult to balance. It requires a well-thought approach to bring its full value.
What problems is the product solving and how is that benefiting you?
Manage our client support processes and service packages in a way that enables us and our clients get a real view of available credits and quality of support provided.
Awesome product!
What do you like best about the product?
The case management solutions are exactly what we needed.
What do you dislike about the product?
I have no clmplaints about the product up to this point.
What problems is the product solving and how is that benefiting you?
Simplicity of handling customer complaints.
Amazing customer of service cloud
What do you like best about the product?
Case management
Customer support portal
Case slack integration
Customer support portal
Case slack integration
What do you dislike about the product?
We like all features of service cloud and don't any problems yet
What problems is the product solving and how is that benefiting you?
Helping with case management, knowledge articles, case swarming
Love Service Cloud!
What do you like best about the product?
Service cloud has a great user experience for our admin team
What do you dislike about the product?
Nothing! We love it so much and have no complaints
What problems is the product solving and how is that benefiting you?
Contact management and case management in our organization
Omni-Channel is the best
What do you like best about the product?
Build enhanced solutions to increase customer satisfaction levels in the customer service area using Einstein Bots and omni-channel.
What do you dislike about the product?
At the moment, nothing, everything is working as expected by implementing different solutions.
What problems is the product solving and how is that benefiting you?
Better customer service with the use of Einstein bots and the configuration of omni-channel, you can have faster and easier interaction to solve problems by eliminating wait times.
Amazing platform to handle all of the service requests
What do you like best about the product?
Service cloud has all of the capabilities for projects to run end to end and it's great service platform for all of the business use cases such as case routing case assignment, Email to case, Omni channel and etc
What do you dislike about the product?
Service cloud has all of the capabilities to support business use cases such as email to case, web to case and etc. nothing to dislike about the service cloud.
What problems is the product solving and how is that benefiting you?
Omni channel, case rounding and etc.
Great customer service platform
What do you like best about the product?
So much out of the box functionality that can elevate and enhance experience of users and customers. Almost endless automation opportunities!
What do you dislike about the product?
Some out of the box functionality feels neglected at times such as entitlements and milestones
What problems is the product solving and how is that benefiting you?
Recognition of customers, automated routing and great reporting
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