Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Elevate Customer Experience with Service Cloud
What do you like best about the product?
Case Classification, Email to case routing, Einstein next best actions
What do you dislike about the product?
Dashboards are not very helpful. Need better OOTB DASHBOARDS.
What problems is the product solving and how is that benefiting you?
It helps better manage by requests whether it is through Email, a web or Chat
Very good service cloud exp
What do you like best about the product?
Capabilities and integrations provided by the service cloud
What do you dislike about the product?
All good experience with service cloud and UI console
What problems is the product solving and how is that benefiting you?
AI driven contact center application and support
Using the service as an administrator
What do you like best about the product?
The option to log in as another proxy user
check and debug problems without having to depend on the user's free time.
This way we will save precious time especially when the work is at different time zones
check and debug problems without having to depend on the user's free time.
This way we will save precious time especially when the work is at different time zones
What do you dislike about the product?
In terms of UI I would expect more flexibility
What problems is the product solving and how is that benefiting you?
The service is documented and measured by the company, provides analyzes for the managers.
I think the visibility for the users can be improved so that the layouts are less cluttered
I think the visibility for the users can be improved so that the layouts are less cluttered
Service Cloud Review
What do you like best about the product?
Integration with outlook. Salesforce side panel. Ease of use
What do you dislike about the product?
Not clear on separation of service and sales cloud.
What problems is the product solving and how is that benefiting you?
Ease of managing cases.
Service cloud makes life easy and looks awesome
What do you like best about the product?
I delivered this product to the team and they use for inquiries and lead management.
The contact is lead generation helps amazing
The contact is lead generation helps amazing
What do you dislike about the product?
Sometimes it gets little complicated for admins but users love it
What problems is the product solving and how is that benefiting you?
The queries are tracked better and we can analyze which area we need to focus more.
Service cloud is very good
What do you like best about the product?
The UI of the service console is very easy to use and navigate. we're easily able to service up insights to our front line for them to action in real time while they're dealing with clients.
What do you dislike about the product?
Integrations into tools can be complex for the call-center for example, the telephony platforms. we would prefer to have more native integrations with some of the big telephony providers like genesis.
What problems is the product solving and how is that benefiting you?
We are able to track all of our complaints cases in a consistent manor across all of our channels.
Solid platform expanding capabilities
What do you like best about the product?
Global alignment, visibility, adding data points to customer 360 beyond sales data
What do you dislike about the product?
Not knowing full potential to leverage capabilities out of the box. I'm sure it can do more than we are using it for.
What problems is the product solving and how is that benefiting you?
Simplification and alignment
Service cloud is great
What do you like best about the product?
Sales and service both enabled through the platform make it a seamless experience
What do you dislike about the product?
Would like knowledge enhancements could be better for customer experience
What problems is the product solving and how is that benefiting you?
User self service to how to use the platform
Service Cloud review
What do you like best about the product?
It's easy to organize objects and cases and know which member is assigned
What do you dislike about the product?
Nothing. It is a great product and I highly recommend.
What problems is the product solving and how is that benefiting you?
We use it for member grievances and keeping track of files, timeframes, etc
Love Service Cloud
What do you like best about the product?
Provides a unified location to help our customers.
What do you dislike about the product?
None at this time. I appreciate everything about Service Cloud
What problems is the product solving and how is that benefiting you?
Tracking and handling SLAs for our customers
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