Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Service Cloud makes customers feel cared
What do you like best about the product?
Email to case, because for almost everyone is very simple to write down and send an email. In contrast with web to case, email let clients to express exactly how the fill
What do you dislike about the product?
Console is not so friendly as standard, it has to be customized in order to get relevant information at a glance, anyway, it let you get the whole picture about clients requirements
What problems is the product solving and how is that benefiting you?
Centralize clients inquiries and let us track case resolution length, so we can improe our processes in order to increase customer satisfaction. It also helped our agents to organize better
Time gift
What do you like best about the product?
The possibility of tracking hundreds of customer requirements and guaranteeing the best service has no price. It save me a lot of time
What do you dislike about the product?
It's not easy to get all the service statistics that I want. It would be very worth it if it had dynamic dashboards included
What problems is the product solving and how is that benefiting you?
We receive hundreds of requirements from our clients. Service helps us to assign the best resource and track all the requirements and interactions.
How useful service cloud can be
What do you like best about the product?
They way how we can connect account, contact and opportunity. Campaign to add the contacts and also reports and dashboard for viewing all your data at one place
What do you dislike about the product?
I can not say anything that I dislike about service as The work what we do at our org currently the service objects will work perfectly and that all it need for us
What problems is the product solving and how is that benefiting you?
Ability to pull the information from one object to other and to see all the information at one place makes our life very easy. So when we are contacting our customers we have all the information at one place
We just began using Service Cloud but so far our company really likes it.
What do you like best about the product?
It keeps everything connected in one platform.
What do you dislike about the product?
The adjustment period from switching from a traditional ticketing platform to Service Cloud. You gain access to so much more about an account.
What problems is the product solving and how is that benefiting you?
It's solving out issue of bringing everything into one uniform platform.
Great functionality and good UX
What do you like best about the product?
Easy to follow service requests. Service follows sales process. Creates easy transparancy
What do you dislike about the product?
Nothing. I really Think it os working Great. Only a question of Own processes
What problems is the product solving and how is that benefiting you?
Overview over Customer hotlines and interaktion. Project management as Well
Ease of use
What do you like best about the product?
It's more intuituve than other ticket systems. Easy to use UI.
What do you dislike about the product?
Sometimes the page layout is a bit cluttered.
What problems is the product solving and how is that benefiting you?
Working towards case deflection
Elegant Simplicity
What do you like best about the product?
Service cloud provides an amazing flexible interface for agents to leverage while assisting customers.
What do you dislike about the product?
As service cloud is extremely customizable, any challenges I have encountered have been overcome!
What problems is the product solving and how is that benefiting you?
Streamlining customer service for agents.
Salesforce Service Cloud sets the CRM standard
What do you like best about the product?
It's ability to create a custom desktop to meet any enterprises needs.
What do you dislike about the product?
Can be expensive per agent with advanced features.
What problems is the product solving and how is that benefiting you?
Giving agents easy access to customer data and enabling them to give the best customer service.
Service 360 24/7
What do you like best about the product?
Connecting customers seeking solution to the right agents using omnichannel-channel management is critical to our success. It is a game changer compared to other CRM services.
What do you dislike about the product?
We are finding that we need status based capacity in service and are not able to get the right agent reassignments in place. Service manager aspect could use improvements.
What problems is the product solving and how is that benefiting you?
Connecting customer issues to resolution through reduction of time constraints.
Service cloud review
What do you like best about the product?
Agent productivity and case resolution time
What do you dislike about the product?
Nothing I like it very much don't get issues , platform is really great
What problems is the product solving and how is that benefiting you?
CSAt scores are high with a great NPS s ore too
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