Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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The full service process in one system
What do you like best about the product?
Having all Service related information and processes from case creation, knowledge, quoting to Field Service makes Salesforce Service the perfect all-in-one solution.
What do you dislike about the product?
There is nothing I actively dislike about Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud gives all involved parties (including the customer) on one virtual table to resolve problems. With digital Experiences it actively includes the customer in the process and allows transparent processes.
Great product that has helped our organization
What do you like best about the product?
Ease of use and robust features. It makes launching new areas of service very easy. The support structure is also great with access to tons of free resources and my TAM
What do you dislike about the product?
Nothing so far. It has really helped my organization move forward from the outdated technology we used to use. Most of the issues we have run into have been on others partners support.
What problems is the product solving and how is that benefiting you?
It is offering a more modern platform and feature set that enables our agents to work more efficiently, automate low effort tasks and improve the customer experience.
Amazing product
What do you like best about the product?
All information is provided at one place
What do you dislike about the product?
Live chat audio notification is too short and is often missed and is not configurable
What problems is the product solving and how is that benefiting you?
Customer case management and knowledge creation
Case handling
Case handling
SF Coordinator (Administrator) for Transportation Company Ryder Last Mile
What do you like best about the product?
Being able to properly track response times and give our customers the best service we can provide.
What do you dislike about the product?
Limited by what I'm allowed to do within the platform. I would love to really simplify our day-to-day work but sometimes are limited by what's available to us.
What problems is the product solving and how is that benefiting you?
Service Cloud is solving our communication time between the start of a request to the end of the request giving us the ability to provide proper customer service in a timely manner.
Great product, love the out of box workflows
What do you like best about the product?
Integrated platform. The fact that it integrated with other workflows
What do you dislike about the product?
None. We love salesforce platform. Like the way everything is integrated
What problems is the product solving and how is that benefiting you?
Internal ticket managemeny
Super session
What do you like best about the product?
AI , case management, omni channel and etc
What do you dislike about the product?
Need more Customization to support business processes
What problems is the product solving and how is that benefiting you?
We need to move from servicenow to field service
Nice to understand
What do you like best about the product?
The way it integrates with the sales cloud and have all data in one place
What do you dislike about the product?
Needs more customization to match few business process
What problems is the product solving and how is that benefiting you?
Having service and sales at one place to have a customer 360 view
The Salesforce Service Cloud is a great solution for service support.
What do you like best about the product?
Lots of functionalities are included out of the box that gives you a great start to problems solution.
What do you dislike about the product?
It would be a good idea to include the Service Cloud Voice or Lightning Dialer with the package for the Enterprise Edition.
What problems is the product solving and how is that benefiting you?
We are using Service Cloud for Case management and customer support, as well as, in conjunction with the CPQ, for upsale purposes.
Fantastic service product
What do you like best about the product?
Ease of use for employees. Ease of customization for developers.
What do you dislike about the product?
It is a pricey platform but like everything, you get what you pay for.
What problems is the product solving and how is that benefiting you?
Efficient interaction management with our customers and driving relevant information to our agents.
I love service cloud
What do you like best about the product?
I love service cloud, is very completed cloud, yours capabilities omni channel, digital engagement, knowledge are amazing. The best contact center with service cloud
What do you dislike about the product?
Are much type the license, is very complex understand capabilities the licensed for service cloud, I need more capabilities with Instagram, tik tok, Google and other rrss
What problems is the product solving and how is that benefiting you?
With service cloud we solving use case the omni channel, automation, assignment and monitoring the agents minute a minute for best quality an responses a our customers
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