Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Awesome for small and big companies
What do you like best about the product?
I love that Service Cloud offers so many productivity features that are so easy to configure. And that the Cloud itself is also so easy customize to the needs of either a small or big customer.
What do you dislike about the product?
The thing that I probably dislike the most is that Chatter is not getting enough attention and enhancements to get more closer to a Slack experience. It's good for smaller teams, but lacks some options and features that larger teams would need to collaborate well.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is offering a unified channel to collaborate on customer requests, questions and issues, but also internal end user support management and idea sharing platform.
Service Cloud empowers my Team to win
What do you like best about the product?
Each day, my Team is able to use Service Cloud to serve our customers and gain their loyalty. I like that we can capture useful customer/issue data to make process improvements for the future.
What do you dislike about the product?
The only think I dislike about Service Cloud is the cost to add new licenses.
What problems is the product solving and how is that benefiting you?
Service Cloud creates an opportunity for my Team to capture complete and accurate information about the issues experienced. I'm excited to apply AI in the near future to use the information for self service.
Customers First
What do you like best about the product?
We use salesforce for our support services and it has been a game changer. We managed to streamline operations and improve the customer experience and satisfaction.
What do you dislike about the product?
We are overall very satisfied with the current capabilities and roadmap
What problems is the product solving and how is that benefiting you?
Omnichannel experiences
Game Changer
What do you like best about the product?
Service Cloud has revolutionized our customer support processes, reporting capabilities, and in the end customer satisfaction. Large changes in how we do business with our customers are very difficult and the Salesforce team has been so helpful in making that transition.
What do you dislike about the product?
I really don't have anything negative to report so far. It has really been all positive and we look forward to the future enhancements we learn about during the conference
What problems is the product solving and how is that benefiting you?
Service cloud has been integral in helping us streamline convoluted processes which have been troublesome in the past. This has resulted in many many many many many happy customers. Using tools such as flows and being able to opt for configuration over code have been key.
Service Cloud for the Win!
What do you like best about the product?
I love all the amazing features of service cloud that allow users to work better, faster and smarter. The automations like Omnichannel, Chatbot and Einstein are unparalleled and unlike anything else out there.
What do you dislike about the product?
Not service cloud specifically but there are still a few things that aren't customizable in Lightning that were available and easier to access in the former UI.
What problems is the product solving and how is that benefiting you?
We are using our service cloud to manage our needs for pricing, engineering support as well as issues with billing and commissioning for our customers. Utilizing email to case we are quickly able to route cases to the right people at the right time in order to service our customers faster.
Salesforce Service Cloud is amazing
What do you like best about the product?
All the productivity tools specially SLA management
What do you dislike about the product?
Maybe I'd add some IA into it to make it even better
What problems is the product solving and how is that benefiting you?
It helps me help our clients on a fast and effective way
Awesome
What do you like best about the product?
Case management, self service, Omni channel and Einstein
What do you dislike about the product?
I liked pretty much all key features in Service cliud
What problems is the product solving and how is that benefiting you?
Pretty much all
Omnichannrl service support
What do you like best about the product?
The focus on solving customer cases right away
What do you dislike about the product?
Not so much, but our it infrastructure would make it easier to grow using service cloud if we could benefit more of new features across other systems as well
What problems is the product solving and how is that benefiting you?
Gathering our partner knowledge in one place and letting us react proactively to their needs
Informative and innovative
What do you like best about the product?
Service console bringing all data in one spot
What do you dislike about the product?
Email to case and the html issues that flow into the. Out of the case
What problems is the product solving and how is that benefiting you?
Resolution to pre and post service queries
Service Cloud enables scalable, automated, omni-channel service
What do you like best about the product?
Service Cloud is a scalable solution with many out of box automation tools to get started quickly. It is powerful and flexible to meet a variety of needs.
What do you dislike about the product?
At times, it feels like Service Cloud should not be so disconnected from Sales and Marketing.
What problems is the product solving and how is that benefiting you?
Salesforce makes it easier for us to support agents across businesses and channels and empower self-service and agent efficiency within those areas.
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