Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Love Service Cloud for its loyalty management
What do you like best about the product?
Useful loyalty management for my organisation's patrons and it's local data storage in our home country for data security.
What do you dislike about the product?
Can be complex to use to it may take time for the business users to learn
What problems is the product solving and how is that benefiting you?
Lack of an integrated and automated service management solution for our library patrons
Amazing news ai
What do you like best about the product?
Simply to use and able to get easily the dashboard
What do you dislike about the product?
Must necessary to improve the quality for the voce connection
What problems is the product solving and how is that benefiting you?
Reduce the fte
Sr Salesforce Admin
What do you like best about the product?
I'm able to efficiently organize cases. Disseminate work and give transparency to stakeholders.
What do you dislike about the product?
I don't have any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
SLA SLA :-) this was an area where we struggled
It Works
What do you like best about the product?
It works. A lot of other CRM tools promise a lot but can't deliver.
What do you dislike about the product?
The UI/UX is not consistent. The buttons, actions and other interactions are scattered all over the console.
What problems is the product solving and how is that benefiting you?
Supporting customers with ease and with scale.
Helping service agents know what to do
What do you like best about the product?
New service agents can be onboarded faster by providing prompts on what actions to take when servicing customers. Next best action helps them with this
What do you dislike about the product?
It can easily get cluttered with data if you let it.
What problems is the product solving and how is that benefiting you?
Recording data about issues our customers face
Service cloud if one stop solution for all your customer service
What do you like best about the product?
Service cloud is so good that a customer can automate complete service lifecycle for their clients.
What do you dislike about the product?
Nothing is there to dislike about service cloud
What problems is the product solving and how is that benefiting you?
It's being used as ticketing tool for our sales users:
Omni Channel Capabilities
What do you like best about the product?
Service Cloud has been a game changer for our organization due to us collaborating and leveraging one platform to handle all our channel needs. Customization of experiences also helps us to provide better service.
What do you dislike about the product?
Service Cloud has the opportunity to enhance the email to case functionality. Perhaps Einstein Copilot will help but today state it only maps the email to a team and would be best to prepopulae information we know to help
What problems is the product solving and how is that benefiting you?
Service Cloud provides a consolidated and shared experience to support our customers. By the entire organization using it the same way helps us to better training and support
Amazing product
What do you like best about the product?
Have been in this field for over 12 years and amazing product. Easy to use and agents love it. Easy to interact and develop
What do you dislike about the product?
Service console is a bit confusing for new agents.
What problems is the product solving and how is that benefiting you?
Helping agents serve grocery store customers.
Spectacular solution
What do you like best about the product?
Can see in a single view all the cases, Dashboards and reports
What do you dislike about the product?
Difficult implementation, not a Spanish trainings, not support a DM from Instagram
What problems is the product solving and how is that benefiting you?
Track the cases and Make sure the resolution
Service Cloud is the way to go!
What do you like best about the product?
As a company that already utilizes Salesforce Sales Cloud, it makes sense to move our support into the same ecosystem. It helps coordinate data across teams and processes along with being the premier platform for support.
What do you dislike about the product?
Implementation requires a lengthy time and experienced team
What problems is the product solving and how is that benefiting you?
De-silohing our teams
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