Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Optimize your Customer Service
What do you like best about the product?
The capacity to Track and scale the service cases, and the knowledge help plus einstein capabilities
What do you dislike about the product?
The voice channel integration with omnichannel.
What problems is the product solving and how is that benefiting you?
Track the agents activity and support them to make their Job better
Salesforce Service Cloud Review
What do you like best about the product?
It can be integrated with other Salesfoce products like Sales Cloud for a seamless user experience, and supports the users on the day to day basis. The platform is easy to use and customizable.
What do you dislike about the product?
Similar issues on configuration, customizarion, governance limit as other Salesforce products. Overtime all the builds can be difficult to manage and the old builds can be difficult to clean up. Would be nice to Salesforce offers some solutions to support the management efforts and retire or untane some of the stale stuffs developers built overtime.
What problems is the product solving and how is that benefiting you?
It gives users easy to use interface to search for the Knowledge articles, and for admin it's easy to maintain these articles. For Case routing it's also easy to get the Cases to the right teams to reduce handover time.
Love Service Cloud! It allows us to easily connect with users and resolve issues efficiently.
What do you like best about the product?
Flexibility and efficiency
Ease of use
Easy to learn
All this amounts to great adoption
Ease of use
Easy to learn
All this amounts to great adoption
What do you dislike about the product?
Would love for it to be more cost friendly
Would like built in phone system
Would like built in phone system
What problems is the product solving and how is that benefiting you?
It helps us to quickly resolve internal issues with users in various departments throughout our organization.
Handle Service Issues With Ease Using Salesforce Service Cloud
What do you like best about the product?
Service Cloud allows call center agents to intake issues reported by Users and quantify the same issues under a grouping of Cases under a parent case for tracking.
What do you dislike about the product?
Service Cloud requires a bit of customization to get it fully functioning for your service process. However, this is the crutch for getting your team on the same page, handling assignment and escalation, and notifications when a Case is submitted.
What problems is the product solving and how is that benefiting you?
Service Cloud helps Users self-report issues and give agents instant notification to jump in and quickly resolve their problems. Our service level agreements have increased dramatically.
Dropping the solution for business
What do you like best about the product?
Easy to implement me complex features. Omnichannel and ability to do complex load management logics. Ability to integrate third party solutions.
What do you dislike about the product?
How to innovate in a manner that the system does not stay too complicated.
What problems is the product solving and how is that benefiting you?
Managing retail customer service process.
Creating value through Service Cloud
What do you like best about the product?
The ability to automate our business processes. The ability to take
Complex swivel chair business processes into a standardized intake process. The complete
Visibility into everything we do with dashboard and reports. Hoping to see fedramp approval for Einstein this year!
Complex swivel chair business processes into a standardized intake process. The complete
Visibility into everything we do with dashboard and reports. Hoping to see fedramp approval for Einstein this year!
What do you dislike about the product?
Been an amazing experience so far. We have been able to easily translate our business requirements into usable workflows and the results have been amazing. Can't wait for more features.
What problems is the product solving and how is that benefiting you?
It has given us a reliable platform that has very little downtime. With the benefits of SalesForce cloud we have started gaining that trust needed from our customers.
Salesforce Service Cloud keeps us moving
What do you like best about the product?
Service Cloud assists our Customer support team in managing cases and increasing case efficiency so we can assists our customers quickly and effectively.
What do you dislike about the product?
Nothing. We love service cloud. It is efficient.
What problems is the product solving and how is that benefiting you?
It helps us resolve customer service issues for our customers
Service cloud review
What do you like best about the product?
I love that service cloud gives visibility into the needs of our customers.
What do you dislike about the product?
I would like more options for connecting email to case. I would like more fields to automatically set while setting email to case functionality.
What problems is the product solving and how is that benefiting you?
I'm trying to give reporting visibility to executives.
Service with a smile
What do you like best about the product?
We love the ability to handle case management with our outside contractors.
What do you dislike about the product?
We don't have any real issues or downsides with the product.
What problems is the product solving and how is that benefiting you?
It allows our techs the ability to resolve issues In real-time.
Service Cloud CRM for Retail Fast Fashion
What do you like best about the product?
Automation AI and Customer 360 are the best features
What do you dislike about the product?
Direct social media connectivity not available as out of the box
What problems is the product solving and how is that benefiting you?
Customer pro actove support resolved
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