Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Service Cloud is great!
What do you like best about the product?
It helps the service department better help their customers
What do you dislike about the product?
Nothing. I think Service Cloud is great and fulfills my needs
What problems is the product solving and how is that benefiting you?
How to help with customer returns
Service Cloud will make you want to switch from your current provider
What do you like best about the product?
Service Cloud makes it so that our reps have all of our employee data available to them for IT support. Coupled with a salesforce inventory system, our reps have all that they need to provide the best support for our constituents.
What do you dislike about the product?
Unless you have licenses or are replacing your current system, the implementation and licensing cost can be high. Work on consolidating other systems into salesforce
What problems is the product solving and how is that benefiting you?
We are able to provide our support techs with a 360 view to better support our constituents. This allows them to be more efficient in solving problems, resulting in less downtime and better satisfaction ratings.
Best ticketing platform!
What do you like best about the product?
Layout, options. Salesforce is the best
What do you dislike about the product?
Nothing, there isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
The calls the reps take, helps customers resolve issues faster
The best system for great service
What do you like best about the product?
The fact that every challange can be adressed company wide. From customer cases, reports, automation, dashboard, and crm. Everything is in one system that helps keep data quality up to speed
What do you dislike about the product?
The possibility to customize seems great, but will set you up to fail in the long run. Every time you customize it will remove an option for progress at a later point.
What problems is the product solving and how is that benefiting you?
The ability to help our customers with their conserns in a fast, consistant and correct way every time they get in touch with us. All information in one place..
Sr Director Business Analytics
What do you like best about the product?
Salesforce Service Cloud is fluid integration of entity data relationships, which greatly simplifies reporting and analysis. This integration streamlines our workflow and enhances our ability to gain valuable insights from our data.
What do you dislike about the product?
Potential drawbacks include complexity, compatibility issues and security concerns
What problems is the product solving and how is that benefiting you?
Centralizing case management, offering multi-channel support, and providing automation tools. These results improve efficiency, personalize customer interactions, and build value insights through analytics.
Super helpful
What do you like best about the product?
Ease of use, flexibility, adaptability, service voice compatible
What do you dislike about the product?
Basic issues with email not updati no if contact is updated on a case emai.
What problems is the product solving and how is that benefiting you?
Customers are able to keep track of their cases. Customer and Technical support can work more efficiently
For agents by agents
What do you like best about the product?
It is easy to customize and we can react to and implement agent feedback in near real time.
What do you dislike about the product?
Everything so far has been outstanding, great job.
What problems is the product solving and how is that benefiting you?
Single pane of glass to reduce need to go to multiple places to solve a customer's issue.
Service Cloud powers our Service Team
What do you like best about the product?
The ability to use a single tool to manage all our inbound channels and ensure our agents are working efficiently.
What do you dislike about the product?
The chat client experience has some opportunity to improve.
What problems is the product solving and how is that benefiting you?
Able to scale our support teams and push self service
Service cloud transforms the service experience
What do you like best about the product?
Using service cloud has given us an overall view of our client information in one place. It's transformed the agent experience and productivity to review previous cases from our clients and all products that the client has prior to working a new case. The ability to automate process has improved our scalability.
What do you dislike about the product?
There are some areas for improvement in the idea exchange such as improving out of office functionality
What problems is the product solving and how is that benefiting you?
It give one place to view all customer data
Service Cloud Review
What do you like best about the product?
I am new to service cloud/Salesforce. But what I like most about it is the ability to create dashboards.
What do you dislike about the product?
There is not much I dislike about service cloud at this point since I have not been to involved with it yet.
What problems is the product solving and how is that benefiting you?
Service cloud helps us manage our leads and opportunities for clients. As well as being able to create reports.
showing 2,031 - 2,040