Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Service Cloud Review
What do you like best about the product?
Case management system, web to-case, milestone, Omni channel
What do you dislike about the product?
something Omni channel routing issue, refreshing issue
What problems is the product solving and how is that benefiting you?
Omni channel
Salesforce Service Cloud
What do you like best about the product?
Customer interaction and knowledge around the customer's behavior
What do you dislike about the product?
Nothing is wrong. All good with service cloud.
What problems is the product solving and how is that benefiting you?
Live chat gives our customers another resource and way to reach out company with questions and needed assistance
Service Cloud unlocks super Client Services Productivity
What do you like best about the product?
The capabilities that Service Cloud provides to interact with customers across many communication channels. I also love how Einstein helps lead the digital transformation with Recommendations and Chatbots.
What do you dislike about the product?
I do not have a specific area I dislike about Service Cloud. As an Administrator, I would appreciate more in-depth learning resources and best practices to maximize the many capabilities that Service Cloud offers.
What problems is the product solving and how is that benefiting you?
Centralized case management. Seamless, secure, and rapid communication with customers. Quality assurance through validation rules, field requirements, automations, etc.
Newbie to the Cloud
What do you like best about the product?
Easy to use and get started with as a newbie Service cloud was the first cloud I used and it was easy to navigate and grasp.
What do you dislike about the product?
If you dont know what you are loolomg for you can get lost.
What problems is the product solving and how is that benefiting you?
One stop shop for agents and customers to work to resolve and trackbissues/cases management.
Best CRM
What do you like best about the product?
The chatter options which was excellent i can talk to anyone of the client just be searching the name and file uploadation was like actual lightning experience , It was very smooth from uploading big files or downloading.
What do you dislike about the product?
The auto log out was only 2 hrs , I have to check most of the time that i am not been automatically logged out so as to decrease my utilization
What problems is the product solving and how is that benefiting you?
I can chat easily with allmost all client just be searching the name and solving , trobuleshooting the case was very easy after suing Salesforce
Service cloud has helped us improve our way of working!
What do you like best about the product?
The user interface once you know your way around and the products.
What do you dislike about the product?
A bit overwhelming for a new user. A bit of training required.
What problems is the product solving and how is that benefiting you?
Tracking approvals, cases, customer complaints etc.
Service Cloud Sucess Story
What do you like best about the product?
The instant access to data for our customer service agents and customer profiles supporting live calls. Also love the ability to integrate multiple processes due to the flexibility Salesforce offers
What do you dislike about the product?
Limitations on the page layout based on profile
What problems is the product solving and how is that benefiting you?
Customer profile, campaigns and knowledge articles arm our customer service agents, 360 customer view
Service cloud review
What do you like best about the product?
It's a wonderful solution to keep our customer up to date on how their cases are going. Also, it's a key part to keep the NPS ratios high without to much effort from our CC agents.
What do you dislike about the product?
Sometimes it could be too expensive and I would like to have more help from Salesforce to help our clients to understand how they can take all the advantage.
What problems is the product solving and how is that benefiting you?
End to end support for our clients and citizens (public sector as well).
We have increase the response time and improved the productivity for all the teams.
We have increase the response time and improved the productivity for all the teams.
Awesome experience
What do you like best about the product?
Salesforce Service Cloud helps my business provide an awesome experience for my business partners internally and more importantly for our customers!
What do you dislike about the product?
A lot of the features and the additional components are add-on's that make it difficult to manage cost of ownership. It would be great if more was included in the basic SKU.
What problems is the product solving and how is that benefiting you?
Service Cloud gets us closer to our customer and helps us use data to provide a better service.
Inovation and Convenients on every corner
What do you like best about the product?
Being able to work with cases, milestones and omnichannel. Even for sales work Service cloud is excelling. Service cloud provides to everybody something to make their live easier.
What do you dislike about the product?
There are no real negatives, the product is solid, and is constantly being upgraded.
What problems is the product solving and how is that benefiting you?
Solvinf the workload management in the company. Organizing and speeding up the process.
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