Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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ITS AWESOME
What do you like best about the product?
Service Cloud it's amazing, it has help us also with our internal clients.
What do you dislike about the product?
I think the user interface it's kind of old
What problems is the product solving and how is that benefiting you?
Salesforce service it's helping me to improve the performance and the service we provide.
Great customer experience
What do you like best about the product?
Ability to connect our full customer data for our reps.
What do you dislike about the product?
Nothing! It's been great to help our customers!
What problems is the product solving and how is that benefiting you?
Allowing us to help our customers faster and more effectively.
Service Cloud is best
What do you like best about the product?
Case management has always been top notch.
What do you dislike about the product?
It hasn't changed much but why mess with perfection
What problems is the product solving and how is that benefiting you?
Internal and external issues are easily tracked by this process
Great integration
What do you like best about the product?
We have the ability to make our agents more efficient
What do you dislike about the product?
So much AI, it is hard to know where to begin
What problems is the product solving and how is that benefiting you?
Automating agent tasks
Great product
What do you like best about the product?
Omni channel flows and console applications
What do you dislike about the product?
None. Lot of great features and user friendly
What problems is the product solving and how is that benefiting you?
Reducing AHT
Provides a end to end understanding of your customer with functional integrations.
What do you like best about the product?
I am learning that instead of changing the fundamental code - instead look for configurations and opportunities to adjust at the business level.
What do you dislike about the product?
There are limits and prices that don't necessarily adjust to the business case.
What problems is the product solving and how is that benefiting you?
Implemented Lightning which there has been a high increase in performance and navigation thus enabling efficiency. Excited for lightning flows to help us further.
Service Cloud is a Must Have!
What do you like best about the product?
Service cloud has given us a single source of truth for our client base, allowed us to make smart business decisions using reporting and analytics and allowed us to increase efficiencies.
What do you dislike about the product?
I haven't really found anything that Service Cloud can't do to help support and improve our business.
What problems is the product solving and how is that benefiting you?
Prior to using Salesforce, we serviced requests through phone or email only. Emails were handled out of a shared Outlook inbox that agents could pick and choose from at their leisure. There was no tracking, no data, no metrics... it was a mess!
We've been able to move off of excel spreadsheets and shared inboxes to a solution that saves time and money and allows us to make better business decisions.
We've been able to move off of excel spreadsheets and shared inboxes to a solution that saves time and money and allows us to make better business decisions.
Fantastic for customer service
What do you like best about the product?
It is a phenomenal tool to track and report on common customer issues in your organization
What do you dislike about the product?
Data categories can be a bit tricky to change or add to.
What problems is the product solving and how is that benefiting you?
Tracking and reporting on customer pain points is a huge benefit that allows us to understand and correct those areas in our business to provide the best customer experience possible!
Analyst for service cloud and sfmc
What do you like best about the product?
Flow
Objects
Custom objects
Roles and security model
Objects
Custom objects
Roles and security model
What do you dislike about the product?
Nothing at all
All of the features are quite interesting to use
All of the features are quite interesting to use
What problems is the product solving and how is that benefiting you?
Contact center
Continued Automation and Learning for the Service Teams
What do you like best about the product?
Many internal sales and service users are hesitant with using technology and change management. With Salesforce it is as easy as clicking a button to get on a a call, and further allow the system to do its magic. The historical information about a client is all there, the potential prediction of what the client might need is all there. Omni channel, knowledge, and better reporting capabilities and customization has increased our adoption within the last 2 years.
What do you dislike about the product?
Not as easy to implement with the call center and get proper reporting.
What problems is the product solving and how is that benefiting you?
Distribution of workload across teams and users with different skill levels.
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