Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Service Cloud/ Health Cloud
What do you like best about the product?
Service Cloud allows users in Health Cloud to closely monitor patient/provider cases, never miss a deadline, assign cases based on user's skills get tasks automatically created when deadlines approach and much more.
What do you dislike about the product?
Some limitations can be annoying to say the least.
What problems is the product solving and how is that benefiting you?
Helping users never miss deadlines/SLA when closing cases.
Salesforce Product Owner
What do you like best about the product?
I like that it has great out of the box features including tracking and customer relationship building potential.
What do you dislike about the product?
I have not found any disadvantages with this product currently.
What problems is the product solving and how is that benefiting you?
It allows our sales team to create a higher level of engagement with pur customer.
Salesforce Service Cloud helps transform legacy Service Systems
What do you like best about the product?
Ease of Case mgmt out of the box for streamlined change.
What do you dislike about the product?
Lack of catering to every need when it comes to dependent pick lists limits for data sets of large scale.
What problems is the product solving and how is that benefiting you?
Reducing legacy case management systems
From quick and easy to big and complex
What do you like best about the product?
Service cloud allows for both simple implementations and complex use cases. I pike how it connects with everything else in Salesforce and that we can customize it to match our process.
What do you dislike about the product?
We are missing a better overview of new incoming emails and desktop pop-ups to for new incoming emails. The reps are afraid that they will be too long in responding to new emails.
What problems is the product solving and how is that benefiting you?
Overview of incoming requests and the status of each request
Easy implementation
What do you like best about the product?
Lots of great out of the box features for small medium business for tracking customer interactions, case management and more
What do you dislike about the product?
Dashboards could use additional upgrades
What problems is the product solving and how is that benefiting you?
Tracking customer issues and billion problems
Amazing product
What do you like best about the product?
It's usability and the reporting. It is highly configurable and offers great features to support agents and clients.
What do you dislike about the product?
Reporting on multi picklist fields is one of our biggest issues.
What problems is the product solving and how is that benefiting you?
Automation, reporting insights and user experience. This provided a centralized repository for our teams and provided a lot of transparency for the business
Flexible and reliable
What do you like best about the product?
I'm a big fan of Salesforce Service Cloud. I've been using it for the past few years, and it's helped me to improve my customer service operations dramatically. Here are some of the things I love most about it:
It's flexible. Salesforce Service Cloud is designed to be customizable to meet the needs of any business. You can configure it to track your specific customer service processes and goals.
It's easy to set up. Salesforce Service Cloud is designed to be easy to use, even for non-technical users. You can get up and running quickly with the help of Salesforce's online resources and training.
It's used by a wide range of industries. Salesforce Service Cloud is used by businesses of all sizes and industries. This means that you can find the features and functionality you need to succeed in your specific market.
And... all of this can be powered with DATA and IA!!!
It's flexible. Salesforce Service Cloud is designed to be customizable to meet the needs of any business. You can configure it to track your specific customer service processes and goals.
It's easy to set up. Salesforce Service Cloud is designed to be easy to use, even for non-technical users. You can get up and running quickly with the help of Salesforce's online resources and training.
It's used by a wide range of industries. Salesforce Service Cloud is used by businesses of all sizes and industries. This means that you can find the features and functionality you need to succeed in your specific market.
And... all of this can be powered with DATA and IA!!!
What do you dislike about the product?
At this point... nothing. The tool provides what I need to provide services to my customers.
What problems is the product solving and how is that benefiting you?
It resolves customer issues more quickly: It helps businesses to track customer interactions and identify patterns. This allows businesses to resolve customer issues more quickly and efficiently.
Improve customer satisfaction: Salesforce Service Cloud provides businesses with insights into customer satisfaction. This allows businesses to identify areas where they can improve their customer service.
Reduce customer churn: and Automate customer service tasks: Salesforce Service Cloud can automate many customer service tasks,
Improve customer satisfaction: Salesforce Service Cloud provides businesses with insights into customer satisfaction. This allows businesses to identify areas where they can improve their customer service.
Reduce customer churn: and Automate customer service tasks: Salesforce Service Cloud can automate many customer service tasks,
Love Salesforce
What do you like best about the product?
Easily customizable and has a great user interface. There's so much that you can do for your users when it comes to automation and efficiency.
What do you dislike about the product?
I don't think there are any downsides. There isn't any other CRM I would want to use.
What problems is the product solving and how is that benefiting you?
It's our CRM for storing financial advisor information as well as our transactional sales data, Marketing data, etc.
Service cloud for outside services
What do you like best about the product?
Service cloud is a great, robust solution for outside services to be able to connect to customers in an efficient and meaningful way. It allows for complete and fast transparency.
What do you dislike about the product?
Minor limitations on configurations, but overall it is not anything that can't be solved. Service cloud has far less disadvantages than other softwares designed for the same purpose
What problems is the product solving and how is that benefiting you?
Connecting outside service team with customers directly and efficiently. Speeding up service times and increasing customer satisfaction and improving revenue generation
Great integration options
What do you like best about the product?
Service Cloud is a great tool for customer support teams practicing KCS. It is easy to integrate with other technologies like Coveo to make it even more powerful.
What do you dislike about the product?
The search is limited out of the box and requires a lot of work to achieve federated results.
What problems is the product solving and how is that benefiting you?
It is great for supporting internal workflows
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