Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Awesome customer experience
What do you like best about the product?
The features provided in the Service cloud helps to serve the customers much better and able to achieve many of the features with less or no code. Thanks to salesforce for the useful upgrades for every release.
What do you dislike about the product?
Limitation on custom objects to the community profiles needs to be more flexible.
What problems is the product solving and how is that benefiting you?
Helping our customers for the quick resolution of the issues.
Highly flexible, highly configurable must have Customer Service platform
What do you like best about the product?
Service Cloud serves as our CRM to maintain a and keep our customers happy with our products and brand.
What do you dislike about the product?
It's a necessary evil - it can take some time to get security and sharing just right in complicated environments.
What problems is the product solving and how is that benefiting you?
Helping us efficiently provide customers with solutions
Service cloud is really awesome
What do you like best about the product?
As an admin, Service cloud gives us features that others can't provide
What do you dislike about the product?
It is complex so it requires a lot of implementation work
What problems is the product solving and how is that benefiting you?
It helps us with knowledge articles & helps our agents
No Code Customization
What do you like best about the product?
You can customize anything on the fly. No worries about hiring a contractor since we fab just build it ourselves.
What do you dislike about the product?
So many apps that it makes it tough to know which one is best
What problems is the product solving and how is that benefiting you?
Call resolution is quicker than if it was a standard call center on cold calls
Service cloud review
What do you like best about the product?
Case management and SLAs. Also knowledge base
What do you dislike about the product?
Measuring time in each stage of the case is not that easy
What problems is the product solving and how is that benefiting you?
Customers complaints and contacts
I love servicecloud 💖
What do you like best about the product?
Case management and viewing all customer details within the case
What do you dislike about the product?
Flexibility. And reliance on SF administration to implement solutions
What problems is the product solving and how is that benefiting you?
Case management and viewing case history
Service at ease
What do you like best about the product?
Ease of use as a service person to access account info
What do you dislike about the product?
Connecting to sales and marketing is not always easy
What problems is the product solving and how is that benefiting you?
View customer issues and track their progression
Very channel connected with omnichannel
What do you like best about the product?
I super like omnichannel to connect chat, call and email coming cases.
What do you dislike about the product?
Need to build the connector for line chat and tiktok chat.
What problems is the product solving and how is that benefiting you?
Helps reduce case solving time. And visibility to see case status in realtime.
Service Cloud is awesome!
What do you like best about the product?
it makes case managemente super easy & helpful
What do you dislike about the product?
ot can be sometimes a little difficult to customize
What problems is the product solving and how is that benefiting you?
Its helping us with self service
Out of the world
What do you like best about the product?
It's the future - customer in one place than anywhere CRM tool to date . Friend of the customer and an amazing asset to the client. U can see the future today !
What do you dislike about the product?
Trying hard........primarily the implementation has its challenges in terms of finding the balance between out of the box and customisation. Licensing can also be a challenge sometimes.
What problems is the product solving and how is that benefiting you?
As a retail organisation serving customers across 205 countries , it is quite a challenge even to gather the data let alone understanding it. 1 degree view of the customer itself is a challenge 😁 this is where service cloud is phonomenal!
showing 2,131 - 2,140