Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Always been a breeze
What do you like best about the product?
Omni channel, ease of reps to solve service
What do you dislike about the product?
Probably integrate data between two Salesforce instances
What problems is the product solving and how is that benefiting you?
Customer service for doordash
Data & systems administrator
What do you like best about the product?
The ability to managed cases and customers without jumping from object to object.
What do you dislike about the product?
Implementing telephony is difficult and not all phone providers are compatible.
What problems is the product solving and how is that benefiting you?
The ability to provide customer support for our tech services via email, SMS, and phone.
Service cloud pilot phase
What do you like best about the product?
The sla and knowledge. Also the easy views for support team.
We have moved from Zendesk to Service cloud for two of our groups
We have moved from Zendesk to Service cloud for two of our groups
What do you dislike about the product?
We need to buy license for Knowledge and it's expensive
What problems is the product solving and how is that benefiting you?
The one in all 360 platform of salesforce
Daily user and loving it
What do you like best about the product?
The ease of use and customer outreach is great
What do you dislike about the product?
Could integrate more with third party apps.
What problems is the product solving and how is that benefiting you?
Assisting with customer engagement and user journey.
A great support platform
What do you like best about the product?
A seamless tool for tracking and managing our case and support queues. It has an easy to setup front end that works for most support organizations.
What do you dislike about the product?
There are some functionality pieces that require applications from the app exchange or are not initially as easy to get working for your organization.
What problems is the product solving and how is that benefiting you?
The challenge we are trying to solve is managing cases in a streamlined and centrally managed location.
Best ticketing system, and more
What do you like best about the product?
Easy to set up and very much extendable! Since it's based on the Salesforce Platform we can easily extend it to cover other business cases.
What do you dislike about the product?
It should come with some standard integrations.
What problems is the product solving and how is that benefiting you?
It enables us to quickly cover all customer service requests.
Best for enterprise
What do you like best about the product?
Scalability and efficiency. There're lots of app to support your use cases
What do you dislike about the product?
Cost - it's hard to figure out the total cost of the product
What problems is the product solving and how is that benefiting you?
Case management, community, and knowledge base
Best CRM solution
What do you like best about the product?
Easy to use, intuitive, a lot of free corses in Trailhead...
What do you dislike about the product?
Nothings, I like almost all of it. Maybe back and restore can be improved
What problems is the product solving and how is that benefiting you?
All contact center agents are using Salesforce Service Cloud to manage cases and call using Voice calls
Service Cloud connects us
What do you like best about the product?
We love how we can create relationships to follow the evolution of each new lead into customer and then the customers history with our organization.
What do you dislike about the product?
It's a bit tricky to get everything related. There are just SO. MANY. OPTIONS. But once you know what you need it is simple to then build
What problems is the product solving and how is that benefiting you?
Allows for increased visibility across our organization.
Been implemented by our company and have had outstanding results
What do you like best about the product?
Ability to have a 350 view of the customer and their current products so we can easily help them with service issues
What do you dislike about the product?
Cost associated with full implementation
What problems is the product solving and how is that benefiting you?
Initial quality, service work orders, and self help
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