Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Great way to keep you compliant
What do you like best about the product?
We are a wealth Managment company and we use cases to keep track of our customer request and for compliance reasons we are on track to show our regulators
What do you dislike about the product?
For the attachments it could be easier to get the ids, since the regulator do not want to accesss our system they just want a report
What problems is the product solving and how is that benefiting you?
For compliance reasons we need to document all client requests and service cloud is helping us on this front
Service cloud is a powerful tool
What do you like best about the product?
Case management for tracking customer service
What do you dislike about the product?
Licensing and training all the users for
What problems is the product solving and how is that benefiting you?
Closing our cases for customers and customers service issues. Making sure we understand what our customers need. We are definitely more productive. And increase
Service Cloud takes business to the next level
What do you like best about the product?
The capacity of the product to support customer 360 in real-time. Enables agents to respond to customer needs without asking a bunch of things we should already know. The ability for real time integrations and a robust data layer
What do you dislike about the product?
It's definitely on the more expensive side, but at the end oxygenated day, you get what you pay for
What problems is the product solving and how is that benefiting you?
Ability to track agent productivity in real time, provide complete customer 360, robust reporting, offer clients multiple channels through which to communicate
This is best cloud ever
What do you like best about the product?
It gives ability to customize just about anything in our sales pipeline. empowers customers, enabling them to help themselves and make the service provider work easy.
What do you dislike about the product?
The platfrom is prety complex and sometimes it is difficult for admin for find out the other tonslove the issues. In service cloud the data is not being inputed it suppose to.
What problems is the product solving and how is that benefiting you?
Help to maintain callcenters activities a d provide the best service to the customer at the accurate and effective way.it helps to consolidate customer data accroess multiple devices.
track customers support issues better
What do you like best about the product?
One stop shop for customers from sales to support
What do you dislike about the product?
Slow performance and customization needs
What problems is the product solving and how is that benefiting you?
Track customers issues and report csat dsat
Increases productivity, decreases customer frustration
What do you like best about the product?
Salesforce service Cloud enables my clients to address customer issues quickly and efficiently while reducing manual work.
What do you dislike about the product?
Sometimes the cost is prohibitive for smaller businesses.
What problems is the product solving and how is that benefiting you?
Service Cloud keeps the team focused on the issue at hand. Case assignment rules get customers to the right person, chatter aids communication, and status with escalation rules help keep things moving forward.
This is an amazing product! I am happy with Service Cloud
What do you like best about the product?
It is to easy to use and very intuitive. I am able to perform my job easily and I am able to complete tasks without any issues. It is better than the competition.
What do you dislike about the product?
I think it is difficult to customize communications to my customers because I want to do specific and it will not allow to do that without a lot of configuration
What problems is the product solving and how is that benefiting you?
It is allowing to solve business problems with my department and providing an all in one solution for my business unit. I benefit from increased business productivity
Servicing cloud is revolutionaizing the customer service
What do you like best about the product?
Case management process has so many out of the box features that you do not need to write any code to implement your business process.
What do you dislike about the product?
Knowledge article suggestions for case resolution is not accurate
What problems is the product solving and how is that benefiting you?
Customer servicing and case management process
Service Cloud Enables Tailored Service Experiences at Scale
What do you like best about the product?
Service cloud has allowed us to deliver personalized and tailored service experiences at scale. The platform is incredibly intuitive and easy to use, and allows our service reps to resolve support issues better and faster.
What do you dislike about the product?
One downside of using service cloud alone can be siloed data. It is best used for companies that already utilize other complimentary Salesforce products such as sales cloud and marketing cloud.
What problems is the product solving and how is that benefiting you?
Service cloud helps us stay live the problem of under resourcing in our service department. It allows our small team to respond to all of our customers inquiries in adequate time.
Best service software in the industry
What do you like best about the product?
All the agents in our company love service cloud. With the new ai capabilities their productivity will be super high
What do you dislike about the product?
Nothing is bad about service cloud. Everything is working smoothly in our companym
What problems is the product solving and how is that benefiting you?
Case management
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