Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Very Useful CRM Tool for Managing User Tickets
What do you like best about the product?
It is a very useful CRM tool to assist with users tickets.
What do you dislike about the product?
Not. Applicable
What problems is the product solving and how is that benefiting you?
Handling the tickets and completing administrative duties.
Streamlined Sales Process with Salesforce Service Cloud
What do you like best about the product?
I appreciate how Salesforce Service Cloud streamlines the sales process by facilitating lead identification and conversion into accounts effortlessly, which significantly enhances workflow efficiency. Its lead identification, conversion, and opportunity tracking are among the most valuable features for me, making the sales process smoother and more efficient. Setting up the system was straightforward thanks to its self-explanatory features, and it consistently provides the efficiency needed to optimize processes.
What do you dislike about the product?
No
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud streamlines lead identification to account conversion, optimizing our sales process efficiently.
Great Customer Overview, but Console Performance Needs Improvement
What do you like best about the product?
Ability for an agent to get overall view of the customer in the console
What do you dislike about the product?
The console is slow compared to other tools
What problems is the product solving and how is that benefiting you?
Ability to quickly provide features to business so they can provide customers the support needed
Great Data Consolidation, But Dislike the Rising Renewal Costs
What do you like best about the product?
Consolidate all data in one place. It’s good
What do you dislike about the product?
Pricing increase every renewal, it’s not the pay per use
What problems is the product solving and how is that benefiting you?
Help me to catch up the latest info from customer
Effortless Setup and Powerful Case Management
What do you like best about the product?
I find Salesforce Service Cloud incredibly useful for case management and enhancing customer service. Its setup is straightforward and self-explanatory, making implementation easy. The features, like omnichannel and skill-based routing, are particularly beneficial. The sentiment analysis improves customer interactions by helping representatives understand customer needs better.
What do you dislike about the product?
I would like to see better case routing. Specifically, I think the process could be enhanced with agents conducting the initial case routing and attempting to solve the cases before they are handed over to a human agent for further resolution.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to enhance customer service with case management and sentiment analysis, improving problem comprehension and conversations.
Reliable Solution That Works Smoothly for Every Case
What do you like best about the product?
Best solution to hep any case we needed to solve
What do you dislike about the product?
Everything works very smooth and good way
What problems is the product solving and how is that benefiting you?
We do not face problem yet
Great Ticketing System, but Needs Better Data Integration
What do you like best about the product?
The ticketing system is amazing . it’s something really helps manage work orders efficiently
What do you dislike about the product?
It’s very important to have systems connected . Even with service cloud , unless your customer data is connected it’s won’t reach its full potential
What problems is the product solving and how is that benefiting you?
Managing the work order system efficiently , as the older system we used didn’t have history stored . This really helps us look back to the history of work orders for a customer
Easy to Use with great analytics
What do you like best about the product?
This tool is easy to use and offers valuable insights, along with excellent analytics.
What do you dislike about the product?
The cost, as well as expenses for training, customization, and upgrades, can be challenging.
What problems is the product solving and how is that benefiting you?
AHT , FCR
Easy to Use with Comprehensive Features—No Complaints About Service Cloud
What do you like best about the product?
Ease of use for our user and comprehensive feature set.
What do you dislike about the product?
Nothing to dislike with our service cloud implementation.
What problems is the product solving and how is that benefiting you?
Call center call and task management in an efficient and transparent manner.
Great Platform for Customer Service and Reporting
What do you like best about the product?
The auto email to case to service our customer agents when customers call in and all the reporting that can be done from this.
What do you dislike about the product?
Nothing really- it has a been great platform for our company and working with our IT developers.
What problems is the product solving and how is that benefiting you?
Before customer service were tracking all of their customer meter actions through email and with email retention that interaction would get lost- implementing the auto email to case has been a great added value.
showing 211 - 220