Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Great experience with Service Cloud for support cases
What do you like best about the product?
We were able to integrate with Atlassian and pull our JIRA cases into Service Clod
What do you dislike about the product?
Haven't t Found an issue so far, but will update if anything
What problems is the product solving and how is that benefiting you?
Allows us to have centralized view of customer reported issues, where Sales and Service can coexist
Salesforce Service Cloud
What do you like best about the product?
The reporting capabilities are robust and made my life easier. Instead of manually pulling data at a whim, you can easily set up live reports and subscribe for updates on a scheduled basis.
What do you dislike about the product?
I dislike the limited capabilities for salesforce surveys. While it is not a survey platform, having to use a different tool and then connect it causes unneeded work and upkeep.
What problems is the product solving and how is that benefiting you?
This solve contact tracking and logging for our service area, intake requests from clients, and reporting for leaders to digest not only volumes but trends in each department.
Client services
What do you like best about the product?
Voice, workflow, opportunities, end to end experience.
What do you dislike about the product?
Nothing. We love it and all the functions it offers.
What problems is the product solving and how is that benefiting you?
Voice analytics is the best
Perfection
What do you like best about the product?
The best customer and user experience. We can resolve the issue the way we want.
What do you dislike about the product?
Nothing, everything seems perfect but yeah we can work on some flows
What problems is the product solving and how is that benefiting you?
I am using auto case creation by email to case, this feature is reducing the human efforts to create cases for the users.
Service cloud helped us
What do you like best about the product?
Salesforce service cloud allowed us create a great case management system
What do you dislike about the product?
There really wasn't much that I disliked. It was very smooth
What problems is the product solving and how is that benefiting you?
It's allowing us to crate new channels to interact with our customers which has been sorely lacking
Customer 360 Degree Success
What do you like best about the product?
We implemented Service Cloud with FSL to help health care clients .This helped them to optimise the scheduling and customer satisfaction and improved the business .
What do you dislike about the product?
Einstein Service will comprise all the issues which we faced during implementation I believe.So after the usage of that it only can comment more about dislikes.
What problems is the product solving and how is that benefiting you?
This reduces the call centre support and waiting time to schedule an appointment.Disable person can easily access service cloud without hassle.As the product is user-friendly in all the ways
Intuitive and customizable.
What do you like best about the product?
The opportunity to customize, create solutions within the Service.
What do you dislike about the product?
I would like us to have a wider range of customization in the dashboards that are created by the Service.
What problems is the product solving and how is that benefiting you?
The service helps me compile all the client information in a single environment.
Great Product
What do you like best about the product?
Great way to provide customized service to our customers
What do you dislike about the product?
A lot of out of the box options don't work for our business therefore we have a very custom solution
What problems is the product solving and how is that benefiting you?
Navigational support, product questions
Game-Changer!
What do you like best about the product?
The Salesforce Service Cloud helped our organization revamp and structure our customer service approach to align with the mission and vision of the organization. We are able to assist our customers and their respective online account issues in a quick turnaround, which meets and exceed their expectations.
What do you dislike about the product?
This is a great product that hasn't disappointed us yet. It's extremely user-friendly for our Systems Administration team, call center agents, and respective managers. There's nothing to dislike.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud allows our customers to submit requests for assistance regarding their online accounts and authorized check-in's and check-out's. We are able to respond in a timely manner to provide excellent customer service to our supporters and members.
All service
What do you like best about the product?
I love the case capabilities and reporting made available through case tagging. It is easy to collaborate with other teams via Posts and keep everyone aware of case progress
What do you dislike about the product?
I am not sure of a dislike I have Tun into, the system functions well for my needs. It’s a great service feature and I have no complaints to report. It’s all good
What problems is the product solving and how is that benefiting you?
Tracking of customer needs and trends of why people are contacting us. It has given insights into what customers need further support, tracking to prevent waste.
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