Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to Use with Frequent Updates, but Some Services Are Vague and Overlapping
What do you like best about the product?
Easy to use. New improvements always available
What do you dislike about the product?
There are vagueness in some of the services and overlaps.
What problems is the product solving and how is that benefiting you?
Patient contact centers
Effortless Setup and Powerful Automations Make Service Cloud a Standout
What do you like best about the product?
Easy setup, powerful automations, and a source of truth to provide excellent customer service to customers.
What do you dislike about the product?
Nothing. Service cloud keeps getting better and better.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud offers us a comprehensive 360-degree view of our customers. With all account details, cases, customer information, and communications centralized in one platform, we are able to save time and work more efficiently. This integration has helped us boost our productivity.
Like it Experience: No Strong Likes or Dislikes
What do you like best about the product?
Na. We user case management and working awesome
What do you dislike about the product?
Na. Love the product. It is awaesome
Serving our needs
Serving our needs
What problems is the product solving and how is that benefiting you?
Nothing at this moment
Powerful Customer Support
What do you like best about the product?
Enables powerful customer support. I really like the unlock that enforce adds
What do you dislike about the product?
Not much! Difficult to convince to onboard many platforms
What problems is the product solving and how is that benefiting you?
Connecting all customer interactions
Easy-to-Use Case Management That Streamlines Our Workflow
What do you like best about the product?
The case management features make it easy for our internal team to use. Overall, the system is straightforward and supports our workflow well.
What do you dislike about the product?
There isn't anything about the service cloud's features that I dislike.
What problems is the product solving and how is that benefiting you?
We now experience fast response times when assisting our customers. Emails are no longer getting lost, which has made communication much smoother. Additionally, managing our case load has become more efficient.
Efficient and Accessible Service with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud provides high quality, fast and easy service that is assessable. We have optimized our workflow with this.
What do you dislike about the product?
I have no dislikes thus far. All is good!
What problems is the product solving and how is that benefiting you?
It’s allowing us to save time and work faster.
Efficient Case Management, but Reporting Needs Improvement
What do you like best about the product?
The platform makes it easy for our contact center operators to handle emails and cases simultaneously. Thanks to milestone notifications, we never miss a deadline.
What do you dislike about the product?
Some improvements are needed in the reporting feature, particularly when trying to generate a report involving more than two objects.
What problems is the product solving and how is that benefiting you?
Improved customer support and greater personalization have led to higher customer satisfaction.
Convenient Information Access, but Reporting Needs Simplification
What do you like best about the product?
Having all the information gathered in one place is very convenient. I also appreciate that all the agents are included.
What do you dislike about the product?
The reporting features could use improvement, as they are currently too complicated for those who are not experts.
What problems is the product solving and how is that benefiting you?
Having all the information centralized in one place makes it much easier to access and manage. The way use cases are connected for each customer also adds a lot of value, as it helps to see the bigger picture and understand how everything fits together.
Great for Managing Leads, But Needs Built-In Quoting Tools
What do you like best about the product?
The platform allows me to manage opportunities, leads, and accounts all within a single, integrated environment.
What do you dislike about the product?
I have to rely on external tools whenever I need to create quotes.
What problems is the product solving and how is that benefiting you?
Working together on opportunities has been a valuable experience. The collaborative approach has allowed for better idea sharing and more effective problem-solving.
Great Case Management and Community Features, No Complaints So Far
What do you like best about the product?
Case management , customer community and entitlement management
What do you dislike about the product?
nothing at the moment that does not support
What problems is the product solving and how is that benefiting you?
Internal case management
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