Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Empower your agents to wow your customers
What do you like best about the product?
Connects the customer journey and brings value to customers and employees
What do you dislike about the product?
High customization to really match your business model
What problems is the product solving and how is that benefiting you?
Resolving customers enquiries, it benefits the business gicing speed
Service Cloud is a great solution that aligns to our strategy.
What do you like best about the product?
Chatbot
Einstein next best action
Macros
Einstein next best action
Macros
What do you dislike about the product?
User Permissions, in our legacy application we were able to assign permissions set to a role and business function. We can't do it as in legacy.
What problems is the product solving and how is that benefiting you?
Customer satisfaction. We center all our activities to the customers needs, and SC is a key tool to gather the key information about our customers
Great product!
What do you like best about the product?
Consolidates all customer information, while providing great tools to support this customers
What do you dislike about the product?
Too Complex for disengaged users, difficult to train them
What problems is the product solving and how is that benefiting you?
Allows us to support our customers
It allowed us to gain 15-20% productivity which help us maintain headcount
What do you like best about the product?
Data, Reporting, and the ability to provide personalize service to our smart owners.
What do you dislike about the product?
Some products are expensive which is critical to operation.
What problems is the product solving and how is that benefiting you?
We were able to remove the use of microsoft excel and achieve the vision of single pane of glass.
Salesforce Service Cloud - The Ultimate Customer Service Platform
What do you like best about the product?
Service Cloud is an all-in-one customer service package that allows us to easily assist our customer through Case management, Inventory Management, Analytics and more. We use the Field Service Management package through Service Cloud + and it delivers so much value to us and our customers!
What do you dislike about the product?
It's a little complicated to get set up, so I recommend working with Salesforce to get development/administration experience if you plan on integrating it into your business. Highly worth it though.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud + (w/ Field Service Management) is helping our General Contracting business grow efficiently through automating the timely customer service process.
Product made for Productivity
What do you like best about the product?
Gives you all the tools needed to ensure high productivity and operations.
What do you dislike about the product?
Learning curve could be a little easier but not bad.
What problems is the product solving and how is that benefiting you?
Automation, automation, automation. Took away the tasks that used to take 4 people to accomplish.
Service Cloud experience
What do you like best about the product?
Ecosystem of Salesforce is amazing with passionate end users
What do you dislike about the product?
Finding knowledgeable Salesforce resources to make changes
What problems is the product solving and how is that benefiting you?
Managing our day to day support operations
Such great info!
What do you like best about the product?
The possibilities are endless with all the tools and capabilities
What do you dislike about the product?
So far nothing - currently have not implemented
What problems is the product solving and how is that benefiting you?
Ease training easy and informative to use within our agent base
Simple to use
What do you like best about the product?
Simple and cost effective to make changes
What do you dislike about the product?
Challenge with some connections on prem!
What problems is the product solving and how is that benefiting you?
Engaging with clients in an efficient manner
Salesforce is one of the best CRN
What do you like best about the product?
service cloud is use for fixing the case of the customer and gjve them a proper solution.
What do you dislike about the product?
some more features needs to push in service cloud and for marketing and all.
What problems is the product solving and how is that benefiting you?
mostly while a routing the cases through omnichannel
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