Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
I have 4.8 year of experience in Salesforce service good. It is the good experience to work.
What do you like best about the product?
Below are the few things which I personally like
Einstein Chatbot
Acknowledge management/Article
Case management
Digital engagement
SLA and milestone
And service cloud pre built functionality.
All those things help client to streamline their work and increase the productivity.
Einstein Chatbot
Acknowledge management/Article
Case management
Digital engagement
SLA and milestone
And service cloud pre built functionality.
All those things help client to streamline their work and increase the productivity.
What do you dislike about the product?
As of now I did not find regarding this, all very awesome.might be there is something but have not gone through this. So as per my experience all are good.
Thanks for giving this opportunity.
Thanks for giving this opportunity.
What problems is the product solving and how is that benefiting you?
For providing a steamline customer support and thier response time and pre built functionality like case management, Einstein chatbot, and account lead management
It was very easy to operate the menus and the cloud connectivity was awesome
What do you like best about the product?
File upload speed to download , both was very fast. Chatter features is also good.
The best thing about cloud was the instant uploadation to the server. Triaging features were also good. The chatter options which was BEST i can talk to anyone of the client just be searching the name with great features of formatting also and tagging others also
The best thing about cloud was the instant uploadation to the server. Triaging features were also good. The chatter options which was BEST i can talk to anyone of the client just be searching the name with great features of formatting also and tagging others also
What do you dislike about the product?
Auto logged out when away for the desktop even for 1 hrs that is very less and should be option according to the workload
What problems is the product solving and how is that benefiting you?
I can communicate easily with differenet clients just be searching the name in chatter
Best CRM tool there
What do you like best about the product?
I uses salesforce on daily bases as I'm working as a senior client support analyst. It is easy to use and very helpful to get reports as well. East to track cases also.
What do you dislike about the product?
I would say it is bit complicated to understand at first. Sometimes the connection get disconnected as wel. When lightning version came all got changed and had to start over.
What problems is the product solving and how is that benefiting you?
I use salesforce for case management where clients will raise cases and i'll be working on them. It is very effective to handle clients concerns through salesforce.
Excellent point to click tool available in market
What do you like best about the product?
The entitlments and milestones is the best feature. The einstien bots is a great feature too. Another more importnat feature that I love is their lightning dashboard those are interactive. Very great product indeed.
What do you dislike about the product?
I do not think there is anything to point out for, but the UI can be changed for good. Now a days the Generative AI is gathering market that also can be taken into account.
What problems is the product solving and how is that benefiting you?
its point and click so the time to market is subtaintially respected compared to other products. Highly interactive case lifecycle management and milestones helps the SLAs to be respected
Service Cloud- Salesforce
What do you like best about the product?
Best part is the 360 view it provides to the internal team on a single platform while being customer centric
What do you dislike about the product?
high level of training it requires or a dedicated resource which we also know as an admin
What problems is the product solving and how is that benefiting you?
a self service portal is helping clients manage their own grievences while having complete visibility into the problems and agents have complete visiblity into the customer prifle and their product groups to have a fluent service call
One of the best service software solutions
What do you like best about the product?
I loved how we could track and monitor daily activities using the Salesforce Service Cloud.
What do you dislike about the product?
I feel the UI can definitely use a lift-up.
What problems is the product solving and how is that benefiting you?
We were looking for a tool that could automate service processes and help us in streamlining workflows.
Salesforce service review
What do you like best about the product?
The most important think that I feel about the Salesforce service cloud is the speed and the accuracy. Work can be done much faster through Salesforce service cloud
What do you dislike about the product?
There is apparently nothing that I dislike about Salesforce Service Cloud as of now
What problems is the product solving and how is that benefiting you?
We basically do all our daily work through Salesforce Service Cloud. It is a one stop shop for all our needs
The Salesforce is very useful
What do you like best about the product?
The seed is good to access and there is no server issue with the Salesforce, if anything happens also it is cleared within few seconds. All is good 👍
What do you dislike about the product?
The dislike point is if it kept the Salesforce for 10 mins as not using it is been closed
What problems is the product solving and how is that benefiting you?
It is more beneficial for my work
Supportive Team and Community
What do you like best about the product?
Easily put together forms and omni-channel processes.
Create templates for apps with the Data Model Editor and style with Themes.
Robust library of out-of-the-box controls.
Create templates for apps with the Data Model Editor and style with Themes.
Robust library of out-of-the-box controls.
What do you dislike about the product?
Still has some kinks to work out. (Small bugs in UI)
Categorization and Search need some work.
Not as intuitive as some other programs.
Categorization and Search need some work.
Not as intuitive as some other programs.
What problems is the product solving and how is that benefiting you?
Allows for low-code development of omni-channel experiences. Primarily using it to improve client experience and form digitization efforts.
Salesforce Service Cloud Review
What do you like best about the product?
I like the features for Case resolution and also Knowledge Base
What do you dislike about the product?
I don't have any points of disliking in service cloud
What problems is the product solving and how is that benefiting you?
From the point of Customer Happiness Service cloud is big help when comes to the case resolution
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