Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Best For Service Cloud.
What do you like best about the product?
In Service Cloud, Salesforce provide 24 Hours of support system and its own Salesforce platform that is help center. Salesforce provide all services to betterment of your business Processes.
What do you dislike about the product?
Actually I'm not experienced person about service cloud so currently not found any disadvantage about service cloud. But in this world there is no 100% good things.
What problems is the product solving and how is that benefiting you?
By using service cloud we know about products life and working properly or not, by using service cloud we maintain product life as well as maintained business strategies.
Salesforce service cloud voice is the best product i happen to work
What do you like best about the product?
Automatic call distribution,Real-time analytics,Intelligent routing,Voice transcription and analysis,Customizable dashboards.
What do you dislike about the product?
Complexity,Technical issues, Cost,Learning curve,imited customization.
What problems is the product solving and how is that benefiting you?
There are lots of problems faced by the customers using the company's product and they're waiting for the solution or get the response from the company. but using SCV we can able to resolve the issue by just calling the agent.
One of Best customer service support to your clients.
What do you like best about the product?
In the Service Cloud best thing I like is providing support to our customer's business.
and the support includes Messaging/CTI, Email-to-case, and Knowlege Base ,one of the best user friendly is ChatBot
and the support includes Messaging/CTI, Email-to-case, and Knowlege Base ,one of the best user friendly is ChatBot
What do you dislike about the product?
The worst side of the service cloud suit is it has costly service on exceding API calls, and the storage cost as we require to collect our customers data to give them quality services.
What problems is the product solving and how is that benefiting you?
In real-time all IT Organization follow the Sales cloud to grow their business but parallelly they want higher support for their products so the service cloud comes in the market that contains all features of the sales cloud and also provide service-oriented business throughout their customers.
Service Cloud is Next Gen solution to business CRM
What do you like best about the product?
Service cloud is highly configurable and easy to use tool. You can access Case and Customer under one roof with unlimited manipulations on data can be performed.Cases created via phone, webchat Or community pages.
What do you dislike about the product?
There is nothing to dislike.Expecting salesforce to bring out more robust and out of the box functionalities to make it one of the best customer solution tool.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud has helped us in managing customers complaint issues by creating cases. It has made Agent and consumers connection strong by including the features like surveys.
ServiceCloud - Great and Comprehensive
What do you like best about the product?
ServiceCloud allows for comprehensive solutions that can be robustly customized or out of box native functionality that is extremely useful.
What do you dislike about the product?
User Interface can be hard sometimes but can be overcome with updates from admins and/or developers.
What problems is the product solving and how is that benefiting you?
We run our internal case queue out of ServiceCloud to include all departments. We utilize automations, reporting, customizations and various case patterns department by department.
Salesforce Service Cloud Suite - Review
What do you like best about the product?
Salesforce cloud service is awesome tool as it is helping us to automate processes and manage workflows. With its AI powered feature increased the productivity of the employees.
What do you dislike about the product?
Everything is good about this awesome tool nothing to dislike.
What problems is the product solving and how is that benefiting you?
This tool is helping us to connect right people in right time to solve the cases as fast as possible. Also it helps us to provide correct/required information with slack to perform better.
Fine-tuned Sales Management Platform!
What do you like best about the product?
The Dealer community portal is tried and true. It will help keep your sales process as polished and organized as possible from start to finish - for each and every Opportunity that comes our way!
What do you dislike about the product?
Limited integrations and customizations. It could have more partnerships when it comes to the email/text marketing platforms used by small and medium sized businesses.
What problems is the product solving and how is that benefiting you?
Keeping track of all leads / opportunities assigned to our dealership, based on each follow up step as recommended. It also keeps the estimated close day in the forefront of each opportunity.
So much better than the alternatives
What do you like best about the product?
It's all in Salesforce, no more janky connections from Zendesk, Hubspot, or other services that either don't work, barely work, or require so much customization that you wonder why you bothered in the first place.
What do you dislike about the product?
There are some inherent limitations, templates, etc...that can make things annoying at times, but overall it's still so much easier to implement and integrate that there is no reason to try two solutions when one will do just fine.
What problems is the product solving and how is that benefiting you?
Customer support and success, release notes and knowledge base articles. Customer experiences so we can keep customers informed and hopefully self sufficient when troubleshooting.
Good Experience
What do you like best about the product?
Impressed how it could transform the operations
What do you dislike about the product?
It Can be a bit high on licensing costs.
What problems is the product solving and how is that benefiting you?
Efficiency and case management
Salesforce Service Cloud - Awesome Experience
What do you like best about the product?
I'd say its simplicity, adaptability, and expansion. Because of the platform's extensive customization options, businesses can modify their customer support procedures to suit their unique requirements. Additionally, chatbots and automated case routing are just two examples of the AI-powered tools that Service Cloud can use to speed up reaction times and boost client satisfaction. In general, Salesforce Service Cloud is an effective tool that can assist companies in improving client service and streamlining their support procedures.
What do you dislike about the product?
Despite the fact that I believe Salesforce Service Cloud provides a lot of useful features and advantages, some people might think the platform's cost is high compared to other customer service software options. In addition, the platform can be complicated, and it might take some time for new users to get accustomed to its numerous features.
What problems is the product solving and how is that benefiting you?
I would opine Managing customer support requests across various platforms is one of the main issues that Salesforce Service Cloud helps to resolve. With the help of Service Cloud, companies can manage customer interactions and deliver consistent support across channels by tracking and responding to queries from various channels on a single platform.
The requirement to obtain and analyse customer data in order to enhance support operations is another issue that Salesforce Service Cloud assists in resolving. Businesses can use Service Cloud to obtain insights into customer behavior, preferences, and support history to help them customise their support strategies and enhance the customer experience as a whole. Overall, Salesforce enables businesses to offer better customer support and service, which can increase client retention, happiness, and loyalty.
The requirement to obtain and analyse customer data in order to enhance support operations is another issue that Salesforce Service Cloud assists in resolving. Businesses can use Service Cloud to obtain insights into customer behavior, preferences, and support history to help them customise their support strategies and enhance the customer experience as a whole. Overall, Salesforce enables businesses to offer better customer support and service, which can increase client retention, happiness, and loyalty.
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