Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Automate! Automate! Automate!
What do you like best about the product?
I love that Salesforce gives someone one like myself (no IT qualifications) the ability to setup a business system from scratch and fully customise it to your own unique business model. Further more the Flow Builder gives you the tools to speed up business processes to the extreme!
What do you dislike about the product?
Trailhead doesn't work for my learning style. I'd like to see more boot camps and more class room sessions. Especially in the UK.
What problems is the product solving and how is that benefiting you?
Speeding up business processes ten fold!
best case management
What do you like best about the product?
This sis very useful interns of case and support management
What do you dislike about the product?
As far I know license cost would be the disadvantage for this product
What problems is the product solving and how is that benefiting you?
All type of real time use cases such has customer center , case service management and portal management
Salesforce Service Cloud took our business from an SMB to a strong competitor in the industry
What do you like best about the product?
The Salesforce Service Cloud enables our support team to work as a unit. This has changed our business and our NPS score went up by 40+ points after implementing this solution.
What do you dislike about the product?
Following cases between users should update the follower of an issue with an email summary. I think this feature is under developed by Salesforce. Chatter does not fill this void and we hope to see this improvement down the road.
What problems is the product solving and how is that benefiting you?
- We now have an all-in-one solution that helped us get out of multiple help desk solutions across our workforce.
- The Live Chat feature works great and even logs the reports for later review.
- Service Cloud reporting helps us measure data with KPIs.
- Service Cloud integrates with our VOIP phone systems and Jira.
- The Live Chat feature works great and even logs the reports for later review.
- Service Cloud reporting helps us measure data with KPIs.
- Service Cloud integrates with our VOIP phone systems and Jira.
I'm using salesforce from last one year in my current Organization
What do you like best about the product?
With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels, and on any device, was never easier.
What do you dislike about the product?
Salespeople hate feeling like they're being controlled and watched over, and sometimes they resist using the tools leadership provides for them. And when it comes to Salesforce, sometimes this reluctance is because the software doesn't actually help them.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud enables sales reps to establish effective communication with their prospects to achieve shorter sales cycles. With access to social network profiles associated with Salesforce accounts, contacts, and leads, sales reps can serve customers and prospects more efficiently
Comprehensive cloud based CRM
What do you like best about the product?
Managing customer interactions and support inquiries, case management, live chat and knowledge management are nicely embedded and very easy to use in one platform. There are a ton of customization options available to maximize business results. In addition, robust reporting and dashboard offerings are great for understanding trends.
What do you dislike about the product?
It is a vast application requiring much learning before understanding the system completely. While Salesforce Service Cloud provides customization options, they are limited in their ability to customize the platform to meet their specific needs fully.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solution is helping us to manage customer service and support operations in a centralized and efficient manner.
As we know that it is cloud based and it is providing no 1 CRM Services
What do you like best about the product?
IN The saleforce Service cloud there My things Available Like Case object,LIveWeb chat, omnichannel that all make your business process automate. there is available Omnichannel
i really like this System.
i really like this System.
What do you dislike about the product?
In Side Of Macro there is Irreversible process i dislike that
What problems is the product solving and how is that benefiting you?
As you know that Salesforce Service Cloud Is Pre-built Product Of Salesforce that Automate Your CustomerService. there is Report And Dashboard Is Also providing By Salesforce.
And there Omnichannle with help of it. you can get talk with your Customer Easly.
And there Omnichannle with help of it. you can get talk with your Customer Easly.
Excellent dashboard performance, conversions and target list resource that helps identify trends
What do you like best about the product?
Ease of use, the layout is easily tailored to the needs of the organization and it's easy to sort and extract data.
What do you dislike about the product?
Not applicable - I've been using Einstein for 1.5 years with no complaints thus far.
What problems is the product solving and how is that benefiting you?
Allowing for an update of real-time sales and pipeline data to be fed to our sales and service teams.
Service Cloud is everywhere and you never gonna miss it!!
What do you like best about the product?
I have been using SF service cloud for a quite long time and I must say the simplicity and regular new features, and integrations to several extensions is the BEST.
What do you dislike about the product?
So far I haven't seen any such issue which can impact my work productivity but I must sometimes when I resume my work, I have to relaunch the browser to resolve the connection error for extensions.
What problems is the product solving and how is that benefiting you?
It is certainly resolving the categorization so the task can be transferred/created to other teams. I really like the email addition feature so the email can be automatically BCC'd as a notes.
Everything is very organized, easy to navigate through
What do you like best about the product?
Navigating through the site is super easy. Love how everything is organized and easy to find as well as easy to reach when needed. All my client's information is right where I need it when I need it.
What do you dislike about the product?
Sometimes the tabs can be a bit much if you don't exit out of each one individually. Maybe in the search bar when searching for a number more options could come up, if it's not typed in exactly the way it's entered in Salesforce it will not show.
What problems is the product solving and how is that benefiting you?
A major nationwide, worldwide problem is being solved right now through the software! COVID19 record keeping and what is needed from the and/or for the client are kept in a file so we know exactly how to help the person even before the phone call starts.
Seamless
What do you like best about the product?
It's seamless and makes things efficient. I love how it integrates with literally everything!
What do you dislike about the product?
I think the only thing I don't like is how our admin has it set up. I know the potential and we aren't using it to the max
What problems is the product solving and how is that benefiting you?
It makes my life a thousand times easier because all depts are operating out of SF and I can see what's going on across our teams.
showing 2,341 - 2,350