Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Best tool for sales automation on the move
What do you like best about the product?
I like the easy to use and filters of Salesforce. It is easy to use and most importantly very simple to operate. My team and I find it. It's is dependable compared to the competitors.
What do you dislike about the product?
The security policies are stringent and approvals may take time. But it is for our benefits. Overall there is not much to dislike. Customer support could be a little more interactive but that's not an issue.
What problems is the product solving and how is that benefiting you?
It is solving my problems of tracking my sales funnel and leads. I also use pardot with my Salesforce for lead nurturing. It's a dependable tool with almost no downtime.
Salesforce Service Cloud
What do you like best about the product?
Case Management, Analytics, Automation, workflows
What do you dislike about the product?
Updating data is actual pain. You'd need hours to do that.
What problems is the product solving and how is that benefiting you?
Customer Data is stored in a single application, and you can access it from anywhere. Best thing!!
VP Sales - APAC
What do you like best about the product?
Salesforce Services Cloud is a fast, reliable, secured and scalable cloud solution service.
What do you dislike about the product?
I think the Salesforce Service Cloud cost is high. It's mainly offered to Mid-Size to Enterprise level Companies.
What problems is the product solving and how is that benefiting you?
Our clients were able to migrate all their data to the cloud with the help of Salesforce Service Cloud. It helped them to secure their data and use it from anywhere.
Best product for managing the cases with the client
What do you like best about the product?
Easiest way to handle the Cases with the clients, easy to use. In Cases there are lot of options are available where all the information we can collect on single platform and we can manage the knowledge article as well. Sometimes these article are help in to solve some cases. We can manage the reporting as well which is really great.All the info collected in single platform no need to go any other site to check the status.
What do you dislike about the product?
Sometimes we are facing the problem when we are trying to link the knowledge article in cases. But this issue not frequently, might be this problem creates when the refresh problem persists. But if the refresh problem is solved no other any major issue I have ever faced.
What problems is the product solving and how is that benefiting you?
At sometime outlook or any other mail option is not working and we need to share our findings with the client so there is one 'Email Sender' option available where we can directly send the mail to someone or outside the organisation. So, we can handle all the communication part as well. By directly tagging someone and we can ask the quey as well.
A CRM tool which provides fable solution to service desk agents and customers
What do you like best about the product?
Ease of usage| User friendly | it gives both end user and support agent best experience for documenting the resolution provided on any ticket or task. feels good when you update you case. it has one good feature where you can choose whether you want to share the update internally only or with all people who have the access.
What do you dislike about the product?
All features seems pretty interesting however there is always a scope of improvement in some area, so do Salesforce service cloud have , customer information is open for service agents which could lead to user privacy risk, many times a customer do not even know it if their personal information is being compromised.
What problems is the product solving and how is that benefiting you?
I Can easily create a support ticket for something broken down and assign to cloud team, then based on the information it assigns to the right team and i get my solution in short time. which i love the most, i do not have to call , email or follow up continuously with someone
Good in managing the clients and discounts and also new deals
What do you like best about the product?
The ease of reporting in terms of total o/s deals, clients & discounts
What do you dislike about the product?
There can be duplicate records of clients, system should give auto detection error
What problems is the product solving and how is that benefiting you?
Managing all the client records and also their discount program, integration with operation tools
Business Management
What do you like best about the product?
Amazing to get all the data in a single platform for the clients.
What do you dislike about the product?
Sometimes there is too much information on a single page.
What problems is the product solving and how is that benefiting you?
Get your business and your client database organised.
Seamless and efficient!
What do you like best about the product?
The integration of Scratchpad with SDE makes the process of forecasting so incredibly easy, seamless & efficient! It frees me up to get other things done.
What do you dislike about the product?
There is nothing that I don't like! It's great!
What problems is the product solving and how is that benefiting you?
It makes it EASY to forecast for my clients! It actually motivates me to get it done.
Excellent platform with everything you need to get insights on your clients' feedback.
What do you like best about the product?
I like best the fact that the surveys are very complete, specific & thorough to get the most out of someone's feedback. The results are compiled and it gives you the ability to organize them in a visual & graphic way.
What do you dislike about the product?
The downside of using Salesforce Feedback Management is the fact that it is quite expensive, especially if you want to use Customer Lifecycle Maps, which are only available if you pay the most expensive membership for around $42.000.
What problems is the product solving and how is that benefiting you?
Salesforce Feedback Management is solving the everyday problems that users or clients face that the organization does not know about, so it gives you definitive insights on what should be changed and what is currently working as it is.
Recommendations to others considering the product:
It is a very complete software with all the possible tools that you might need to get insights on feedback left by users/clients, but if you want to have all the tools available, it is gonna be quite expensive. You could probably talk to a representative and ask for a discount, they might give it to you.
Service Cloud streamlines work
What do you like best about the product?
Allows for the use of multiple tabs at a time. Highlights panel on cases makes for easy updates to Accounts and Contacts.
What do you dislike about the product?
It took a little bit to get used to after transitioning from Service Cloud
What problems is the product solving and how is that benefiting you?
Helps our business handle cases and customer issues
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