Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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Excellent and well organized platform
What do you like best about the product?
I like how organized and well built, robust, the platform is. Also, it provides several connectors to supply every need.
What do you dislike about the product?
I dislike how limited the Dashboard creation module is. It is also very tedious to have to create a report per item in the Dashboard
What problems is the product solving and how is that benefiting you?
Have a better and more organized track of my leads and the campaigns they interact with
Explicit
What do you like best about the product?
Manage my time wisely. To get informatio Mobile app is perfect I cannot live without it I recommend it to everybody who have a business to see where when and how.
What do you dislike about the product?
It's very hard for me to organize my calendar because it's too small should be when I open on each day to see like expand so I know what's in that day unfortunately I cannot get frustrated to go on a lease to my calendar takes me about two days to do it
What problems is the product solving and how is that benefiting you?
Lots of things if I don't have my computer I have my app I can do whatever I want instantly except the organizing my calendar
360 customers service’s
What do you like best about the product?
All your data is all together in one system. Highly customisable platform that can scale and grow with your business.
What do you dislike about the product?
Some features are not standard compared to other systems. Like a portal or soft phone integration or live chat.
What problems is the product solving and how is that benefiting you?
All departments are on the same system leading to better customer services.
Salesforce service cloud making things easy for the customers.
What do you like best about the product?
The best thing is the the Case handling process in service cloud. Our clients are very happy with Salesforce. It helps in easy handling , assignment and escalation of cases.
What do you dislike about the product?
This tool is the best and has no issues. I have been using this for so long now and it has always helped in quick resolution to customer issues. Its integration with mail and email to case functionality is good.
What problems is the product solving and how is that benefiting you?
: Easy case handling
: Quick resolution to issues.
: Best in class salesforce support
: Easy to understand
; Chatter is easy
: Email to case is the best feature
: Lead process is easy.
I suggest this tool to all the corporates in service industry.
: Quick resolution to issues.
: Best in class salesforce support
: Easy to understand
; Chatter is easy
: Email to case is the best feature
: Lead process is easy.
I suggest this tool to all the corporates in service industry.
It's amazing to get huge database in simplified visual formats. It has made the management easier
What do you like best about the product?
It's visualisation techniques and report
What do you dislike about the product?
Nothing as such. Offline saver mode may be better.
What problems is the product solving and how is that benefiting you?
I am managing a team of 50+ people with Salesforce. It has made the management easier and have increased the transparency.
It provides a lot of features that you will nowhere find that
What do you like best about the product?
As the name suggests, it provides the best services available and also it is very easy to use.
What do you dislike about the product?
I am using the service cloud from 9 months and I have not found any dislikes as of now.
What problems is the product solving and how is that benefiting you?
I am working in a project for my company in service cloud. It has a great benefits for me as well as for the client. As the name suggests, it will provide the best services.
Very likely
What do you like best about the product?
Help desk. Security. Access control. Training
What do you dislike about the product?
Nothing. Every thing is ok. Some look and fell
What problems is the product solving and how is that benefiting you?
Access
Salesforce service cloud
What do you like best about the product?
easy to use and the best customer support in the market.
What do you dislike about the product?
Integration time and reports customizations.
What problems is the product solving and how is that benefiting you?
Cloud storage and data center.
Ready to get centralized view
What do you like best about the product?
Salesforce service cloud gives certralized view after integration with apps and tools. It helps my coworkers to boost their productivity. I think these features are not available in others clouds
What do you dislike about the product?
too much time required to learn its features, but once you learn it made agents life more easier
What problems is the product solving and how is that benefiting you?
personally I received many benefits for our end customers.
Visualization of data at one spot
it enable to agents to handle multiple case request simultaneously, which reduce business cost and boost their productivity.
Visualization of data at one spot
it enable to agents to handle multiple case request simultaneously, which reduce business cost and boost their productivity.
Delivering Smarter Service with ease
What do you like best about the product?
It helps resolve cases faster with easy-to-navigate case views and smart buttons to edit, review and close which helps increase the overall productivity of the team.
What do you dislike about the product?
There isn't no automated way to link/associate cases that arise due to similar categories for a contact. This leads to multiple cases created for the same issues. It would be great if the AI could automatically associate parent and child cases for a contact so it becomes easier to view, navigate and close the cases effeciantly.
What problems is the product solving and how is that benefiting you?
Handling multiple cases for accounts, contacts and using it internally to assign, track onboarding cases, training cases and requesting for Customer Success Consultation, Tech Support etc.
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