Agentforce Service
Salesforce, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,972 reviews
from
External reviews are not included in the AWS star rating for the product.
Value Preposition
What do you like best about the product?
The Demo showed as part of pre solution.
What do you dislike about the product?
Commercials something need to you work as part of Enterprise levels and custom made companies.
What problems is the product solving and how is that benefiting you?
We are finding challenges in the key Days which are exclusive for sales and revenue generation.
Recommendations to others considering the product:
Reach out to the excellent support staff they have, You mention your problem statement, and they will come back with solution delivery.
Best customer service platform
What do you like best about the product?
An all in one platform to interact with customers, keep records of all conversations & track progress & engagement with them. Best platform to track if your support team is working efficiently on all leads
What do you dislike about the product?
Nothing to dislike, its a great product with great features
What problems is the product solving and how is that benefiting you?
Tracking all leads
Making notes of each interaction
Not complicated for Agents to Manage
Automation features
Data Management & tracking efficient Leads & rich features
Making notes of each interaction
Not complicated for Agents to Manage
Automation features
Data Management & tracking efficient Leads & rich features
Amazing Salesforce
What do you like best about the product?
Integrations are amazing with SFDC! I use it daily and I love the product
What do you dislike about the product?
At times the service is slow which causes delay in work
What problems is the product solving and how is that benefiting you?
I am into sales and it just saves me from each and every work that I do on a daily basis
Best CRM for Mid Sized and Enterprise companies
What do you like best about the product?
The UI, ease of finding data, creating/adding new contacts in the CRM, tracking opportunities and the customer journey on SFDC.
What do you dislike about the product?
Sometimes the data can be overwhelming, need to learn how to use salesforce beforehand.
What problems is the product solving and how is that benefiting you?
We are solving the complex challenge of understanding the buyer's journey on Salesforce Cloud. Benefits are proper pipeline management, ability to create reports and understanding each stage of the customer.
I work on Salesforce Day-Day I feel the UI and the interface is Dynamic
What do you like best about the product?
I like the Omni Channel set and the Skills that we can assign to the Service Support analysts. I like the tools like Zoom Info, D&B hoovers, Crowdvocate, Apptus.
What do you dislike about the product?
l got Nothing to dislike with Salesforce
What problems is the product solving and how is that benefiting you?
The routing of cases, Chats and calls with Ease of use is the best feature I am experiencing. The customer and partner portal is really helpful to the business without any hickups
Recommendations to others considering the product:
NA
The Great Platform
What do you like best about the product?
It is in the cloud we can access anywhere and also it helps additional values to my career
What do you dislike about the product?
There are lot of refreshes and scroll up and down
What problems is the product solving and how is that benefiting you?
I have just learned and am yet to be used to my projects. We will be using in future projects
Best Sales Performance and Analytics Tool
What do you like best about the product?
It's been quite a good learning experience to be part of this digital initiative. Knowing the emerging digital trends both in sales and marketing is helpful and practical.
What do you dislike about the product?
No, there's nothing missing and nothing that I dislike.
What problems is the product solving and how is that benefiting you?
Target monitoring, Analytics, Forcast Analysis, Performance Measurement have been quite efficient and effective.
Recommendations to others considering the product:
Must have tool for sales force performance monitoring, alanytics and target forecasting.
Salesforce Digital Engagement
What do you like best about the product?
Flows are the best part of Salesforce for quick development. Also, there are a lot of built-in integrations. You will not find this type of liberty in other CRMs like Siebel.
What do you dislike about the product?
There should not be any certification maintenance like PMP and other certifications to maintain it. When we are certified once, we should not be asked to certify again.
In Saudi Arabia; there is no salesforce as Salesforce does not provide a local cloud. So, they should provide a Local cloud to satisfy the clients.
In Saudi Arabia; there is no salesforce as Salesforce does not provide a local cloud. So, they should provide a Local cloud to satisfy the clients.
What problems is the product solving and how is that benefiting you?
Integration with LinkedIn and integrations with other applications.
We used to get Salesforce Mobile Application within minutes for our customers.
We used to get Salesforce Mobile Application within minutes for our customers.
Recommendations to others considering the product:
In Saudi Arabia; there is no salesforce as Salesforce does not provide a local cloud. So, they should provide a Local cloud to satisfy the clients.
I loved it!
What do you like best about the product?
Reaching out to customers is way easy and can get quick response
What do you dislike about the product?
Can be ower crowded and customers may opt-out
What problems is the product solving and how is that benefiting you?
Customer Service using whatsapp
Loved house can do customizations based on user's needs
What do you like best about the product?
Ease of use, ability to have multiple accounts, reporting is clear and easy to use
What do you dislike about the product?
Nothing, maybe the design can be improved
What problems is the product solving and how is that benefiting you?
I used Salesforce as CRM system, was useful in keeping customers data and needs and direct customers profiles based on their needs
Recommendations to others considering the product:
I'd recommend Salesforce for them
showing 2,401 - 2,410