Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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Very easy to use interface
What do you like best about the product?
Very easy to use interface And easy access to different fields . This is what I like about sales force that one can easily move around the account to get to the things you need
What do you dislike about the product?
I would say editing part needs to be a little more smooth where once can hover over a particular field and it allows them to change the selected content or edit it
What problems is the product solving and how is that benefiting you?
The main problem we are solving the data is used to make a difference as a community and as a user . The interface itself being using friendly is the name of the game
Recommendations to others considering the product:
Play around with it so you get a hang of it
Salesforce is one of the most effective and efficient CRM
What do you like best about the product?
The feasibility to use and the amazing outcomes
What do you dislike about the product?
Nothing to mention in my total career experience
What problems is the product solving and how is that benefiting you?
We will dealing with product and warranty cases, service cloud has made the task easy
Best Service Cloud
What do you like best about the product?
The most important feature that I like about Salesforce Service Cloud CRM is the ability to customize your fields according to your organization's need. I also find that the ability to integrate with 3rd party solutions to be effective as well. Another feature that I feel is useful is that you can manage your cases from one place without having to shift between windows to be able to find what you are looking for.
What do you dislike about the product?
The only thing that I find to be on the downside is the price which can be considered to be high for some organizations.
What problems is the product solving and how is that benefiting you?
We were looking for a solution to manage our Support Tickets, and found out that Salesforce Service Cloud CRM is the product that will fit our needs.
Smooth and easy to use
What do you like best about the product?
Its easy to sort the emails. We can make folder for a specific email department. User Friendly and very smooth tools. Can use single sign in. Highly recomended tool.
What do you dislike about the product?
Autp log out when not in use for an hour.
What problems is the product solving and how is that benefiting you?
Big help.for the team to sort the email tickets and easy to response. We can add templates for easy reply use.
Recommendations to others considering the product:
I highly recomment this product for all contact centers and start up small business.
SF FEEDBACK
What do you like best about the product?
the filters and reports. i dislike it is constantly changing though.
What do you dislike about the product?
Sometimes it can get slowwhen yoy start adding a lot of tasks.
What problems is the product solving and how is that benefiting you?
Organization.
Recommendations to others considering the product:
Don't have any.
Best Products
What do you like best about the product?
This is really best product to use and maintain data on clouds
What do you dislike about the product?
Nothing really bad about this product I really like this product
What problems is the product solving and how is that benefiting you?
This product really problem solving and also beneficial for business
Best for Case creation
What do you like best about the product?
Web to Case creation functionality is one of the best out of box feature for Salesforce service cloud where we can easily records cases in salesforce by placing minimal code on any website.
What do you dislike about the product?
Customizations required for auto updation of case status and reassigment which is more expensive. It can be improved more with easy routing and case handling features.
What problems is the product solving and how is that benefiting you?
Web to Case , Entillements and milestones are best part of it. It helps in easy creation of cases, quick resolution of tickets and helps in automate support to agents.
Best in the business
What do you like best about the product?
The number of features Salesforce Service cloud provides as part of a single software is huge. It adds a lot of value to your Service agents on a day-to-day basis and makes it easy to perform their daily tasks efficiently and successfully.
What do you dislike about the product?
Not much. Probably the pricing for a startup or a small business would be considered high to use service cloud but the value it brings compensates for the price.
What problems is the product solving and how is that benefiting you?
Personalized customer experience. Simplify customer service process & improve customer service agent's productivity. Work on the go.
Service Cloud is very much helpful for customer support
What do you like best about the product?
Omni Channel, Omni-Routing and Chat with Agent
What do you dislike about the product?
Configurations of Live Chat, Omni-Routing configuration but it worth it after setting up all this
What problems is the product solving and how is that benefiting you?
Live Agent chat helps a lot in solving customer issues in real-time.
I have over 4 years of using Salesforce in a sales operations role
What do you like best about the product?
It gives businesses the ability to effectively and efficiently manage customer services. Enabling us as a business to ensure the customer receives the best care
What do you dislike about the product?
When trying to tailor the platform to suit our needs, it can often be difficult to either know what is best practice or implement best practice. Especially for SMEs not equipped with a team of salesforce admins and developers
What problems is the product solving and how is that benefiting you?
Customers often have needs that require input from several departments. So service cloud really helps us direct the customer to the right department while allowing us to work collaboratively between teams
Recommendations to others considering the product:
If youre looking for a platform that will enable you to deliver the best care to your customers, Salesforce Service Cloud is the best on the market. Especially if you are already using Salesforce products, implementing Service Cloud should be the only option.
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