Agentforce Service
Salesforce, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,972 reviews
from
External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud Tool Review
What do you like best about the product?
The best thing I like about this tool is is is used in customer service to support the customer and help the customer with the best and accurate resolution we can.
What do you dislike about the product?
There is nothing to dislike about this tool; as we all understand to work in customer service, we need the tools to be user-friendly or can say easy to use for all of us.
What problems is the product solving and how is that benefiting you?
The purpose is to get in touch with the customer and help them with their queries through multiple channels. This is the basic and the foremost thing we need to work.
Great for Case Management
What do you like best about the product?
The best part is managing the SLAs.Able to create separate Support processes and define SLA per different support processes.We can utilize Salesforce Knowledge to create knowledge Articles that help case deflection.Also, there are multiple options to create Case like Email to Case, Web to Case, Question to Case, creating case manually through service console .With omnichannel we can define agent capacity
What do you dislike about the product?
Complexity: Some customers find Salesforce Service Cloud to be complicated and challenging to use, particularly for new users who may need in-depth training to comprehend and make efficient use of its features.
Cost: Salesforce Service Cloud can be pricey, especially for startups or groups with tight resources. It may require a substantial investment due to the pricing structure and additional fees for customization or add-ons.
Limitations on customization: Despite the fact that Salesforce Service Cloud offers a variety of customization choices, some users believe that there are restrictions on how well the platform can be customized to meet certain company needs. It could be necessary to consult with developers or Salesforce authorities for complex changes.
Integration difficulties: It can occasionally be difficult to integrate Salesforce Service Cloud with other programmes or systems, especially if they don't already support it or require
Cost: Salesforce Service Cloud can be pricey, especially for startups or groups with tight resources. It may require a substantial investment due to the pricing structure and additional fees for customization or add-ons.
Limitations on customization: Despite the fact that Salesforce Service Cloud offers a variety of customization choices, some users believe that there are restrictions on how well the platform can be customized to meet certain company needs. It could be necessary to consult with developers or Salesforce authorities for complex changes.
Integration difficulties: It can occasionally be difficult to integrate Salesforce Service Cloud with other programmes or systems, especially if they don't already support it or require
What problems is the product solving and how is that benefiting you?
With Salesforce Service Cloud, we do Case management, manage SLAs , and ensure we can utilize our Service Agents' capacity to maximum capacity. Live Agent,omni channel,einstein bot have improved the user experience drastically. Einstein bot also comes with a template which is very easy to configure. With a few clicks, you can create an einstein bot and deploy it in the community. Also, we have macros with which we can automate the repetitive task. Salesforce service cloud also populates the transcript when agents talk with the customers,which helps us in improving the quality of services
Recommendations to others considering the product:
Good product go for it.
Salesforce is a great service!
What do you like best about the product?
A very intuitive tool and easy to use, have a lot of integrations with other tools
What do you dislike about the product?
Dashboards lack a lot of features, and the reports can't include more than 3 objects
What problems is the product solving and how is that benefiting you?
connect with my customer and save all their data in a good location
Great information at one place
What do you like best about the product?
The best thing is the availability of everything I need in one place instead of switching tabs.
What do you dislike about the product?
Sometimes I feel overwhelmed with the information displayed and even comfy mode doesn't help much. Sometimes it takes a lot of time to load and slow in showing the requested information.
What problems is the product solving and how is that benefiting you?
The issues like avoiding missing important information with restrictions on certain options without which the case can't be solved. the reports are easily accessible for further planings.
Super Service Cloud
What do you like best about the product?
Service Cloud is a fantastic tool that allows you to better service your customers and efficiently resolve issues. I love the library of historical resolutions that it naturally creates.
What do you dislike about the product?
Case/chat routing was a struggle for our team to stand up.
What problems is the product solving and how is that benefiting you?
We're solving the issue of customer issues being ignored or forgetten. With Service Cloud, not customer issue is left behind and we're easily able to escalate issues.
Recommendations to others considering the product:
Leap. It's a fantastic tool that'll solve many of your customer service issues.
Fantastic Experience All Around! Very Impressed!
What do you like best about the product?
Customer Service and Communication - that is the key in any relationship and this one was by far the best experience I have had, and we have SEVERAL vendors that we working with regularly. You guys are consistently organized, you communicate well and you never complain when we need help investigating one of our many questions. Thank you guys for making this literally seamless from intro call to live environment.
What do you dislike about the product?
So far as great! We haven't had any complaints or anyone have issues with the ease of use and the technology actually working on all sides. This has been wildly successful so far!
What problems is the product solving and how is that benefiting you?
By streamlining processes where the client(s) were getting stuck. That has been vital to our customer experience. Learning when and where they are struggling and offering service options that I know our competitors are not.
One STOP Platform
What do you like best about the product?
I like the many areas that are all implemented in our SalesForce. I am able to see, organize and communicate on one platform
What do you dislike about the product?
The new lightning platform, seems quite weird - I think it's the set-up and appearance.
What problems is the product solving and how is that benefiting you?
We have one place for customers, their information, the status and scheduling for each. This platform has given us a way to print reports that can show the orgination, last person adding or deleting information.
Recommendations to others considering the product:
BEST PLATFORM FOR ALL YOUR INFORMATION IN ONE PLACE
Excellent Customer Service and Implementation Teams!
What do you like best about the product?
Airkit not only has a great product that makes it a lot easier for our customers to achieve their goals without chatting with a support agent, but the team that helped build out our initial products has been fantastic. They are attentive, collaborative, and friendly (even when sometimes we move slow). They seem very invested in our success with weekly touch-base meetings and excellence in reporting.
They also put forward ideas on how we should be thinking about processes and customer paths based on the success of some of their other customers. This has been invaluable.
They also put forward ideas on how we should be thinking about processes and customer paths based on the success of some of their other customers. This has been invaluable.
What do you dislike about the product?
No complaints. No compaints. No complaints.
What problems is the product solving and how is that benefiting you?
Having customers gain access to figuring out where their delivery is FAST and without the added cost of speaking to our contac center. We also use Airkit in our post-order flow in case anything went wrong so we can learn about it and rectify it for the customer ASAP.
Recommendations to others considering the product:
Make sure to have at least 3 use cases to get the max value of Airkit's contract and resources.
Go salesforce
What do you like best about the product?
Easy to use, easy to login, easy to understand.
What do you dislike about the product?
Interface can be better but it's fine, that can be ignore.
What problems is the product solving and how is that benefiting you?
Daily customer issue resolution shared by this CRM which is really recommended
EXCELLLENT
What do you like best about the product?
I use it daily, my favorite feature on sales force is using Twilio while reviewing customers account/ profile. Everything is kept in order and allows me to multitask and communicate with customers via text or email.
What do you dislike about the product?
I don't particularly appreciate how slow Salesforce can run when there are multiple tabs open.
What problems is the product solving and how is that benefiting you?
It helps different departments provide sales or customer service to customers waiting via text, email, or phone call.
showing 2,431 - 2,440