Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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SalesForce
What do you like best about the product?
Can submit tickets on one central network
What do you dislike about the product?
Can be glitchy or lag when trying to use it
What problems is the product solving and how is that benefiting you?
I am submitting tickets for my work to fix
The customer centric service solution that understands it is a piece of a bigger whole.
What do you like best about the product?
Service Cloud is straightforward to set up. The main thing is what it is starting to do in addition to its basic functionality - robotic automation, AI assisted workforce, intelligent telephony. Its feature set is becoming incredibly diverse and far less reliant on partner products to offer functionality.
What do you dislike about the product?
Those additional features - you need to understand whether or not cost is attached. Be dazzled by the goal you have on the horizon, but be aware you are more than likely going to slice up the functionality from low cost, right now, up until the future aims once you are seeing returns come in.
What problems is the product solving and how is that benefiting you?
Fundamentally, issues have come from not understanding that Service is operationally holistic. If you buy fragments of solution in order to solve immediate demands, you'll end up with an operational nightmare. Know the features you have available now, know what you can have, align that with your development roadmap. Once you start to roll out features and bring everything together, then you'll start to feel the benefit.
One Stop Application to manage the service handle of your business
What do you like best about the product?
Salesforce Service Cloud helps our business address all the warranty support issues and contracted management of our existing customer base.
What do you dislike about the product?
The latency experienced during Salesforce Live Agent implementation.
What problems is the product solving and how is that benefiting you?
We are managing customers' post-purchase issues.
Recommendations to others considering the product:
Companies having a broad base of customers can utilize "Salesforce Service Cloud" for ease of maintainability of support.
Salesforce Service Cloud Review
What do you like best about the product?
It provides us with 360-degree access to rapidly revert to our customers and provide with world-class customer service
What do you dislike about the product?
There is nothing to dislike about Salesforce Service cloud
What problems is the product solving and how is that benefiting you?
Able to increase agent productivity
Enhance customer service experience with the help of various tools
Live time interaction with the Customers
Enhance customer service experience with the help of various tools
Live time interaction with the Customers
Recommendations to others considering the product:
Service Cloud is the best tool for those who want to enhance customer service experience, it empowers smart working and provides different tools to interact with the customer directly.
One of the Best Service Cloud to meet all the customer Needs
What do you like best about the product?
The best part of the Service cloud is that it has Lot of out of the box functionality which can be used to fulfill the needs and demands of the Customer.
Service cloud is used to provide service to the customers, such as the creation of Cases, Incidents which Service Cloud can very well take care.
It can be used to create Lightning Components which can record the details of the user to make a new case that will link automatically with the account.
Automation tools like workflows and process builders can auto-trigger mail and assign the task to various people per the client's request.
There are various features like Einstein Bots and live agent in the service cloud, which can resolve the issues raised by the client in a straightforward and sorted way.
Service cloud is used to provide service to the customers, such as the creation of Cases, Incidents which Service Cloud can very well take care.
It can be used to create Lightning Components which can record the details of the user to make a new case that will link automatically with the account.
Automation tools like workflows and process builders can auto-trigger mail and assign the task to various people per the client's request.
There are various features like Einstein Bots and live agent in the service cloud, which can resolve the issues raised by the client in a straightforward and sorted way.
What do you dislike about the product?
There is nothing that I can say I dislike about Salesforce Service Cloud. They can little work upon the Lightning Experience as it is slightly slower as compared to Classic. It takes more time to load, and applications usually look Slow
What problems is the product solving and how is that benefiting you?
The major problem solving with Salesforce service cloud is that it has automation tools that can assign tasks whenever a new case is created, such as sending an email or posting a task . Service Cloud provides full out-of-the-box functionality such as sharing rules, queues, etc., where the Load of service can be shared.
We can create Pages that can capture the details and the query bt the client raise a case or an incident which can be further assigned to a queue or a user to resolve. It has features like a chatbot, Live agent, Helpdesk, which are problem-solving solutions.
We can create Pages that can capture the details and the query bt the client raise a case or an incident which can be further assigned to a queue or a user to resolve. It has features like a chatbot, Live agent, Helpdesk, which are problem-solving solutions.
Recommendations to others considering the product:
Yes definitely recommended to large scale users
Best in class ITSM tool in current market. Ease of deployment and configuration.
What do you like best about the product?
Easy to deploy and configure the workflows and use cases without any hassles. Best part is the configuration of dashboards for clear analytics.
What do you dislike about the product?
Role permissions need to be enhanced as when creating org structure, there are many items that are only editable at admin level roles. Dashboards do not refresh in real-time, and we need to reload the page every time.
What problems is the product solving and how is that benefiting you?
Effective case management, followup adherence checks, SLA and case milestone management.
Recommendations to others considering the product:
Best in market ITSM tool which will tick all your needs.
why i like salesforce
What do you like best about the product?
there is many things i like in saleforce to be honest but the most is the easy Dashboard it's easy to understand and use and the availability to find all the important information of customers in one place and also powerful analytics tools it's great ! aslo great price and excellent support also , and the LiveChat is great and makes things easy for us
What do you dislike about the product?
there is nothing I dislike really. It's just great
What problems is the product solving and how is that benefiting you?
understanding the customer needs and Improvement in the experiences of the customers helping the process transformation of the customer experiences with the help of building the communication channels maintaining the live agent simultaneously also Providing speedy solutions and the Automated Response is helping us really as must customer needs an answer on a common question also being able to use it on mobile phones helps me alot
My Thoughts on Salesforce
What do you like best about the product?
I love being able to scroll through the knowledge base on the same page.
What do you dislike about the product?
How refreshing the page disconnects OMNI
What problems is the product solving and how is that benefiting you?
There are numerous problems I am solving with Salesforce which range in degree.
This helps get so much done
What do you like best about the product?
Sales force helps keep our data all in one place
What do you dislike about the product?
Nothing I like salesforce a lot it helps keep everything organized
What problems is the product solving and how is that benefiting you?
We are able to pull up multiple people that we need to work on and show other coworkers
Salesforce Review
What do you like best about the product?
It helps my department communicate with other departments and relay information in an efficient manner.
What do you dislike about the product?
Can be overwhelming to use and difficult to integrate with all your different systems if you do not have an expert.
What problems is the product solving and how is that benefiting you?
Benefits are seen from a collaboration aspect between different departments across my organization. It makes my job a lot easier when I am able to pull up the contract and other important details easily.
Recommendations to others considering the product:
Do your research and see if it is the right product for you. It may not be for your organization and it also is pretty expensive as well.
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