Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Top of the line CRM that does a lot more than just CRM
What do you like best about the product?
service cloud allows our company to use one peace of software as a single source of truth for all of customer's data
What do you dislike about the product?
it can be overwhelming to new users or new companies but trailhead is a great resource to learn and become comfortable with service cloud
What problems is the product solving and how is that benefiting you?
More interactions with customers are documented and because of the multi channel nature of service cloud customers can reach us in more ways than ever
Recommendations to others considering the product:
Just make sure to ask questions and have a gameplan in place before you dig in
Leading Platform for customer service and Support.
What do you like best about the product?
Salesforce Technology Cloud is a forum for service quality and promoting customer relationship management ( CRM). Salesforce-based Service Cloud is focused on their cloud platform app, a powerful marketing professionals CRM platform.It optimizes sales process, integrates business processes & recognizes main posts, concepts and partners to help client service agents. The aim of this is to promote one-to-one customer relationship through multiple channels and devices with each customer.
What do you dislike about the product?
Till now i did not found any dislike regarding this product.
What problems is the product solving and how is that benefiting you?
Agent workspace: For customer service agents, this is a robust and customizable user interface ( UI) that provides different usability tools, analytics, and customer views.
Managing Information : Agents are able to build and access tools within the knowledge base of the organization.
Managing Information : Agents are able to build and access tools within the knowledge base of the organization.
services in business
What do you like best about the product?
live agent and call centre is best using lightning experience
What do you dislike about the product?
Managing the knowldege articles is not much effective
What problems is the product solving and how is that benefiting you?
My service business unit is working on Salesforce service cloud
One of the best platform
What do you like best about the product?
Best way for creating applications on the cloud
What do you dislike about the product?
Tech support not responding properly when we rise a question
What problems is the product solving and how is that benefiting you?
I am working as a salesforce developer and salesforce shows me a best way for creating applications than other services.And one of the finest way for applications
Recommendations to others considering the product:
Best way for implementing applications
Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud has such a wide variety of uses to enable companies to create one database for all of their information needs.
What do you dislike about the product?
I feel like the change over to Lightning was a bit rushed in some departments.
What problems is the product solving and how is that benefiting you?
Service Cloud has allowed us to manage cases in real time, with webforms set on the internet for our clients to submit issues and have them instantly create a case in Salesforce.
Recommendations to others considering the product:
Make sure that you have an I.T. group that can support the product.
Responsive Team with Great Insight on User Experience
What do you like best about the product?
Airkit is very helpful in increasing our productivity and decreasing service costs by deflecting calls from clients. Our clients are able to access the information they need immediately and on their own time with a great user experience. The Airkit team is very responsive when we want to make changes or add use cases to our app build-outs. They offer helpful opinions when are working to improve our digital customer experiences, and the deployment has been rapid at every stage of the process.
What do you dislike about the product?
The Builder Studio could be more intuitive to navigate. It changes frequently as new functionality becomes available.
What problems is the product solving and how is that benefiting you?
We have been able to decrease phone time for our employees by redirecting customers' calls to the Airkit platform. It has streamlined our ability to convey information on all of our listings to outside parties.
Salesforce
What do you like best about the product?
Salesforce has made reaching out to clients and to potential clients extremely easy with features such as click to dial and click to text/email.
What do you dislike about the product?
There are still some improvements that need to be made such as being able to see all of the clients data on one page without having to click elsewhere.
What problems is the product solving and how is that benefiting you?
Salesforce has allowed us to work quicker and more efficiently. It has been extremely helpful to be able to click multiple tasks at once to revise them or close them out.
Experience Using Salesforce
What do you like best about the product?
What I like best about this system is the user ability of it. While training new employees they tend to catch on quickly which makes training smoother.
What do you dislike about the product?
What I don’t like about it is the fact that certain users are allowed to do certain things. This comes into play when not every time am I in a situation where I can speak with a manager. I need changes made on the spot.
What problems is the product solving and how is that benefiting you?
This programs helps our trainees jump right into the field. When using this system we can measure our employees sales data and provide adequate feedback for those employees.
Makes life easier!
What do you like best about the product?
Quick links for internal programs. Also, I like that tabs stay open, even if you accidentally close the page.
What do you dislike about the product?
The chatter page is a little busy. I would like a better UI.
What problems is the product solving and how is that benefiting you?
Seeing all customer benefits and information in one place helps solve problems quickly.
Great flexible solution to deploy mobile and web data acquisition workflows from your customers
What do you like best about the product?
Having the ability to on the fly create solutions for data acquisition in a matter of days vs months has been the best attribute for selecting the Airkit product. Airkit's product allows for rapid deployment of mobile, web, and telephony data acquisition workflows from your customers or vendors. You have an two options for creation: have Airkit complete create your workflow or create your own in their Studio product. The product also has the ability to integrate with Zendesk or any REST API platforms so that you easy have data flow directly to your business applications.
What do you dislike about the product?
Airkit is always adding new features to their product and I find that we are always tweaking our customer interaction workflows with each new features to add more useful data content to our business applications.
What problems is the product solving and how is that benefiting you?
Our company was looking to reduce the cost of data acquisition. Previously we had a medium sized team of call center agents focused on outbound calling to acquire information. We have reduced staffing and increase accuracy of data via the Airkit product via simply sending a text, email or giving out a web url to our customers and acquire inventory data.
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