Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Salesforce Knowledge
What do you like best about the product?
It is very easy to create and edit KBs. The search and filters for KBs works very good as well.
What do you dislike about the product?
Not a big deal, but there is no alerting options to help remind you to review your articles. I'd like to set an annual reminder in the system, but just did it in my Outlook calendar instead so easy work around.
What problems is the product solving and how is that benefiting you?
We are keeping information updated and easily available for all of our staff. Having information that's easy for someone to get themselves helps that person get answers and solutions faster, and lowers the number of tickets submitted for additional support.
Friendly integration with your in-house application and services
What do you like best about the product?
Keeping track of sales and customer relationship, great integration with Okta for internal employee authentication and import of customer data
What do you dislike about the product?
Pricing is proportional to your customer base and not visible on the marketing site
What problems is the product solving and how is that benefiting you?
CRM, sales tracking and customer support with company agents. It's pretty easy to manage and enhance the relationship with the customer and better growth for the company
Recommendations to others considering the product:
Service Cloud and Sales Cloud license are sharing all objects except:
- Knowledge that need an add-on. Add-on is available on top of Sales Cloud or Service Cloud
- Entitlement that require a Service Cloud license.
- Chat that need an add-on on top of Service Cloud.
- Knowledge that need an add-on. Add-on is available on top of Sales Cloud or Service Cloud
- Entitlement that require a Service Cloud license.
- Chat that need an add-on on top of Service Cloud.
Salesforce CRM is very useful for everyone.
What do you like best about the product?
It is good CRM to comparing to other CRM. Performance is good. And reliability is also good. It is very secure. No neet to install anything. We can upload the files.
What do you dislike about the product?
Dis likes are not there. Everything is working good.
What problems is the product solving and how is that benefiting you?
We can connect customers easily. we can solve the issues. There are different types of clouds. We can chat with customers.
Recommendations to others considering the product:
Everyone can use. It is free for all. And it is the best crm.
Salesforce service cloud is a good experience
What do you like best about the product?
It is good experience and it's very useful for learning. It is user friendly and we can use anywhere by using only internet. We can create reports and dashboard. We can get notifications. Live chat is there.
What do you dislike about the product?
Dislikes are not there. Everything thing is fine.
What problems is the product solving and how is that benefiting you?
We can resolve the issues and we can easily communicate the customers.
Recommendations to others considering the product:
Everything is fine..I like very much. We can communicate easily with customers and notification option is there. And we can we can chat and reports and dashboard we can create.
Great Service Software
What do you like best about the product?
Being able to customize portals and also self-service help center.
What do you dislike about the product?
I cannot think of anything I dislike. but for anyone who is not used to Salesforce, they may need some training
What problems is the product solving and how is that benefiting you?
It allows a customer to connect to a Service agent via the web in real time while providing multilingual support. This allows a real-time 1 to 1 chat instantly from any device.We likethat the chats can be quickly routed to subject matter experts
Ticketing
What do you like best about the product?
The capability to open multiple tabs and the functionality to save partially completed work.
What do you dislike about the product?
Sometimes it will auto save a blank case.
What problems is the product solving and how is that benefiting you?
Creating tickets and utilizing for adding parent and child cases.
Recommendations to others considering the product:
It integrates with other platforms amazingly.
Great product
What do you like best about the product?
Its cloud based saves your info when you shut down
What do you dislike about the product?
Not easy to search by keywords. You have to narrow down searches
What problems is the product solving and how is that benefiting you?
Solving storage issues. Key benefits is its easy
Recommendations to others considering the product:
Its an easy to understand product
Salesforce is awesome
What do you like best about the product?
Salesforce is such a blessing to have at work. I use this with ease every day!
What do you dislike about the product?
Salesforce sometimes lags behind, but its very rare that that ever happens.
What problems is the product solving and how is that benefiting you?
Salesforces helps keep everyone on my team connected and on the same page when it comes to each individual case we deal with.
Recommendations to others considering the product:
Salesforce Service Cloud is a MUST for any company looking for cloud software! My work day is literally so easy because of this software!I would recommend it to anyone!
Great for communication and finishing tasks on time!
What do you like best about the product?
Service cloud helps me stay within SLA's for turnaround on tasks and projects. I also am able to contact my co-workers quickly for updates.
What do you dislike about the product?
There really is not anything I do not like about it. Overall this is a great software!
What problems is the product solving and how is that benefiting you?
I am staying on tasks and accomplishing all cases that are assigned to me.
Customer Support for Medical Devices
What do you like best about the product?
I really enjoyed being able to use the salesforce program to generate reports. Being able to create a dashboard to pull data for monthly review meetings was incredibly helpful in management review. As well I really loved how easy it was to modify fields. With ever changing SOPs I always found myself updating the forms and templates that we used to better use the website.
What do you dislike about the product?
I did not like that I was not trained well enough. We only had two superusers on the software at my facility. Had I been more involved I would have loved to have used the software more
What problems is the product solving and how is that benefiting you?
I realized the benefit of having all of my data right at my fingertips. It is extremely easy to navigate allowing you to go through and get the information that you need.
Recommendations to others considering the product:
I would look into what youa re going to use the tool for prior to implementation. It is a great tool for sales/customer support but if there are more needs that need to be met then you must try to look elsewhere.
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