Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Amazing service.
What do you like best about the product?
Overall, I am thoroughly impressed with this service. The ability to customise this application allows for the ability to make anything out of the service. You can make it do anything you want to fit your business need.
The reason it works so well is that the service itself is very modern looking, customisation, and is very user-friendly. It's also open to developers to fully customise the service to any form of business need. I've seen some websites use it to display information to the public, too. It's very much a great service to use.
The reason it works so well is that the service itself is very modern looking, customisation, and is very user-friendly. It's also open to developers to fully customise the service to any form of business need. I've seen some websites use it to display information to the public, too. It's very much a great service to use.
What do you dislike about the product?
Out of the box it doesn't have a lot of options in terms of design/look. You can change a lot but there aren't really any themes as such. You do have a Chrome extension that can enable dark-mode, though.
What problems is the product solving and how is that benefiting you?
It allows for my role to exist. The biggest benefit is how you can customise it. You can program it to do anything you wish.
Best Service CRM Tool!
What do you like best about the product?
I have how it's easy to set up and manage. As a system administrator, I love the ease of configuration and system management. Email-to-Case and Web-to-Case features add efficiency to the workers as well.
What do you dislike about the product?
Lightning features are lacking compared to Classic. There are a lot of improvements in Lightning but some of the features from Classic are missing from Lightning. For example, the Lightning Email Template does not have the preview features like the Classic Email Templates.
What problems is the product solving and how is that benefiting you?
The workers can access their everyday activities in one platform. They don't need to check their emails, log into Skype, and/or go to a platform to log their cases. Salesforce Service Cloud has everything. Email-to-Case and Web-to-Case features allow all of the cases are routed to Salesforce. Chatter allows internal communications within Salesforce. Salesforce Service Cloud really brings everything together for the workers.
Recommendations to others considering the product:
I highly recommend Salesforce Service Cloud. Salesforce is a very easy to configure and manage. It may be somewhat costly depending on the number of users, but it really makes a difference in communications and work efficiency.
Great versatile platform that improves data collection
What do you like best about the product?
The main benefit is the scalability and ease of access for teams based in geographically dispersed locations.
It's also a great tool for capturing the true cost of projects.
It's also a great tool for capturing the true cost of projects.
What do you dislike about the product?
Don't dislike anything about the product.
What problems is the product solving and how is that benefiting you?
Salesforces has helped capture the true cost of projects and has helped greatly improved our forecasting ability.
Recommendations to others considering the product:
Ability to capture true cost of a project
Salesforce Usage
What do you like best about the product?
I love being able to use this platform to organize all of my company's client, users and companies information. It has a straight forward UI.
What do you dislike about the product?
I dislike the confusion of where things are located and how the reports can sometimes break. It is important that this not have downtime so more accessibility is needed--like AWS cloud's 99.9% availability guarantee.
What problems is the product solving and how is that benefiting you?
Sometimes I have issues when I rename cohorts and the other connected reports break. But the benefits is in the seamless connection of all the different parts.
Recommendations to others considering the product:
I recommend that people look for more integration within the cloud to get the full value.
Streamlining
What do you like best about the product?
The ability to create and manage my daily tasks
What do you dislike about the product?
I am having difficulty including my corporate logo within the email signature
What problems is the product solving and how is that benefiting you?
That no contact/lead/opportunity get's missed and being able to easily reference if a task was completed.
Efficient and effective
What do you like best about the product?
I like the user friendly interface and the accessibility.
What do you dislike about the product?
Sometimes my logged work does not always save.
What problems is the product solving and how is that benefiting you?
I am trying to solve the problem of having my work deleted randomly. I have realized that sales force provides an easy access to my students information.
Recommendations to others considering the product:
I would recommend that other possible users become familiar with the software before purchasing.
Integrated sales system
What do you like best about the product?
This system ties with everything else I use. It is a one stop shop for all my day to day says needs.
What do you dislike about the product?
Nothing. I have used other tools similar and nothing is quite like salesforce.
What problems is the product solving and how is that benefiting you?
Day to day communication, sales info, customer insights and so on
Sales Force Cloud
What do you like best about the product?
Being able to create boxes for individuals' case management is easy to manage. Merging duplicate cases has made it easy to get rid of duplicate work
What do you dislike about the product?
I dont like that you can not undelete once somethings been deleted. and I also dont like if you hide a message too soon the receiver wont get a message
What problems is the product solving and how is that benefiting you?
It has made the flow of work easy and manageable. I am able to flow through my cases with ease without having to be concerned that i cannot find what I am looking for.
Best CRM for all product based companies
What do you like best about the product?
Ease of use and transparency. All under one roof
What do you dislike about the product?
Tabs can be reduced and themes can be more sophisticated
What problems is the product solving and how is that benefiting you?
Tracking customers and their data. Multiple benefits such as internal communications and any software can be integrated to Salesforce
Good choice for customer support management
What do you like best about the product?
I like Service Cloud for how intuitive it is to use. You don't need to look for the features, let alone look them up online or check documentation. Everything is presented clearly on screen so you just follow your gut and get things done. It looks good too.
What do you dislike about the product?
I didn't encounter any downside yet. If there are some really minor issues, they are easily overcome.
What problems is the product solving and how is that benefiting you?
We use Service Cloud to keep track of our communication with customers, we can look up previous cases with the same customer and get a better picture of the current issue.
Recommendations to others considering the product:
I say go for it, we don't have any issues. It looks good, it is easy to use.
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