Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Salesforce Service Cloud
What do you like best about the product?
Salesforce Service cloud makes it easier to reach out to customers with the simple interface
What do you dislike about the product?
It takes a few hours to get accustomed to the platform and navigating around everything
What problems is the product solving and how is that benefiting you?
It is easier to implement case details when reaching out to customers
salesforce service cloud review
What do you like best about the product?
The best features in salesforce service cloud are multi-channel support, service console, case management&knowledge base, and Entitlement management.
What do you dislike about the product?
The limit of the number of emails a day that organization can convert into cases is 2500 per day for professional, enterprise and developer editions.
There is No chat support, critical wait alert time, transfer files and supervisor features.
Milestones can't be added to cases without using entitlement processes
There is No chat support, critical wait alert time, transfer files and supervisor features.
Milestones can't be added to cases without using entitlement processes
What problems is the product solving and how is that benefiting you?
Maximize agent productivity, case tracking.
Recommendations to others considering the product:
It is best cloud service when compared to other cloud service but it is too expensive.
Salesforce Cloud
What do you like best about the product?
The best about Salesforce is the ability to consistently and expeditiously process customers requests.
What do you dislike about the product?
The dislike is the software sometimes freezes when utilizing numerous of applications.
What problems is the product solving and how is that benefiting you?
Resolving customers inquires/requests in a timely manner.
Recommendations to others considering the product:
No other recommendations other than be mindful of how many apps are open.
Outstanding Ticketing System
What do you like best about the product?
The trails and training modules are amazing and make learning interesting.
What do you dislike about the product?
Cost, we are not for profit membership organization so we won't recover our cost as quickly as others may.
What problems is the product solving and how is that benefiting you?
We are a flight attendant union so we use Salesforce to track our grievances and our inventory. We have been able mine data that in the past would have been lost or not as easy to access.
Recommendations to others considering the product:
Its a great product highly customizable, go to salesforce.com and check out some of tools and the trails you won't be sorry.
Excellent software
What do you like best about the product?
It's well organized and helpful. Like it
What do you dislike about the product?
Too many tabs can be opened within SFSC.
What problems is the product solving and how is that benefiting you?
It helps me to do my job in an organized way
Recommendations to others considering the product:
Excellent
Amazing CRM and platform
What do you like best about the product?
incredible flexibility through automated processes, custom components,
What do you dislike about the product?
development may seem overly complicated at first, but this expected of any enterprise-grade platform
What problems is the product solving and how is that benefiting you?
automation of processes saves time and money
amazing dashboard and reporting engine gives us real time 360° view of our business
amazing dashboard and reporting engine gives us real time 360° view of our business
Recommendations to others considering the product:
get it
Efficient ticketing system for customer support!
What do you like best about the product?
I like the ability to use the software the web browser from multiple locations. There is an abundance amount of tools and data that can be tracked and reported. Customizable into different levels for different employee roles
What do you dislike about the product?
It has such a huge range of functionalities that it takes a lot of time to implement all of the needed features to get up and running. Unable to merge cases from the same customer unless they are added as a contact.
What problems is the product solving and how is that benefiting you?
Keeping track of all incoming and outgoing communications from customers using our product.
Sales force brings all teams together
What do you like best about the product?
You are able to use sales force to reach out to all teams in your company that may have a part in an issue, work process, etc
What do you dislike about the product?
No issues with sales force. More companies should use this product
What problems is the product solving and how is that benefiting you?
Technical support issues for clients in the lab
Salesforce service cloud one of the greatest tool
What do you like best about the product?
Salesforce service cloud user friendly and easy to use email platform.It is easy to learn new options and reports.Customer support has been super helpful and supports via email,phone and chatter.It is good reporting tools.
What do you dislike about the product?
I do not anything dislike about salesforce service cloud tool.I do not have any kind of problem.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud has customer support very helpful.Use it to store all data all time on all customers.It is great tool for our organization.
Service Cloud is where it's at for case management
What do you like best about the product?
When we built Service Cloud back in 2014/2015, it had almost everything that the Lightning Experience has today, which was awesome. The ability to work off of a list view with ease was the greatest thing, especially when you needed to mass update records. It was really a time saver for our users!
What do you dislike about the product?
I did not like that when you created a new tab from the service cloud, you could not select from that page what you wanted to open up. I also wish you could edit more than 200 records at one time without it timing out.
What problems is the product solving and how is that benefiting you?
With Service Cloud, we were able to build a system for tracking support requests we received from external customers so we could understand what the team was spending time on, which ultimately helped us focus on process improvement projects we very much needed. The data also helped us staff accordingly so we were not drowning in emails that were constantly getting lost.
Recommendations to others considering the product:
If you plan on using Service Cloud, think about the best way you want to break out the work by categories, queues, statuses and priorities. Those were all key fields we used to track our work effectively. We, of course, had many more fields, but those were the first ones we worked with and then added more color to our data as time progressed and as the report out required it.
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