Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Great technology!
What do you like best about the product?
This has reduced the team's touchpoints by 50%! This is huge in this day and age with COVID. Since this is automated this gives our partners an opportunity to do training, and confirm they are ready to move forward on there own time and not having the team to call and go over all details multiple times. The partners have full control of when they want to confirm everything. It's simple to use and more importantly great support from the AIRKIT.
What do you dislike about the product?
I can't say there is anything I dislike about the product! I would actually like to expand and use AIRKIT even more!
What problems is the product solving and how is that benefiting you?
We are solving the automated process that we wanted. We wanted our partners to have more flexibility and feel like this is on their time, not ours. 1 big benefit is that 50% of the work is being done by AIRKIT when it comes to the admin part, this gives the team members more time to work on other projects!
Great Product
What do you like best about the product?
The console view can really solve call center problems with CTI integration and all. It can be customized as per the needs. The knowledge management module is awesome.
The live chat feature including chat bots.
The live chat feature including chat bots.
What do you dislike about the product?
Its little slow when we put custom module with LWC.
What problems is the product solving and how is that benefiting you?
Call center issues are resolved as it supports CTI integration OOTB. No need to install separate CTI agents in desktops.
Recommendations to others considering the product:
Highly recommended for support
Top of the line CRM that does a lot more than just CRM
What do you like best about the product?
service cloud allows our company to use one peace of software as a single source of truth for all of customer's data
What do you dislike about the product?
it can be overwhelming to new users or new companies but trailhead is a great resource to learn and become comfortable with service cloud
What problems is the product solving and how is that benefiting you?
More interactions with customers are documented and because of the multi channel nature of service cloud customers can reach us in more ways than ever
Recommendations to others considering the product:
Just make sure to ask questions and have a gameplan in place before you dig in
Leading Platform for customer service and Support.
What do you like best about the product?
Salesforce Technology Cloud is a forum for service quality and promoting customer relationship management ( CRM). Salesforce-based Service Cloud is focused on their cloud platform app, a powerful marketing professionals CRM platform.It optimizes sales process, integrates business processes & recognizes main posts, concepts and partners to help client service agents. The aim of this is to promote one-to-one customer relationship through multiple channels and devices with each customer.
What do you dislike about the product?
Till now i did not found any dislike regarding this product.
What problems is the product solving and how is that benefiting you?
Agent workspace: For customer service agents, this is a robust and customizable user interface ( UI) that provides different usability tools, analytics, and customer views.
Managing Information : Agents are able to build and access tools within the knowledge base of the organization.
Managing Information : Agents are able to build and access tools within the knowledge base of the organization.
services in business
What do you like best about the product?
live agent and call centre is best using lightning experience
What do you dislike about the product?
Managing the knowldege articles is not much effective
What problems is the product solving and how is that benefiting you?
My service business unit is working on Salesforce service cloud
One of the best platform
What do you like best about the product?
Best way for creating applications on the cloud
What do you dislike about the product?
Tech support not responding properly when we rise a question
What problems is the product solving and how is that benefiting you?
I am working as a salesforce developer and salesforce shows me a best way for creating applications than other services.And one of the finest way for applications
Recommendations to others considering the product:
Best way for implementing applications
Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud has such a wide variety of uses to enable companies to create one database for all of their information needs.
What do you dislike about the product?
I feel like the change over to Lightning was a bit rushed in some departments.
What problems is the product solving and how is that benefiting you?
Service Cloud has allowed us to manage cases in real time, with webforms set on the internet for our clients to submit issues and have them instantly create a case in Salesforce.
Recommendations to others considering the product:
Make sure that you have an I.T. group that can support the product.
Responsive Team with Great Insight on User Experience
What do you like best about the product?
Airkit is very helpful in increasing our productivity and decreasing service costs by deflecting calls from clients. Our clients are able to access the information they need immediately and on their own time with a great user experience. The Airkit team is very responsive when we want to make changes or add use cases to our app build-outs. They offer helpful opinions when are working to improve our digital customer experiences, and the deployment has been rapid at every stage of the process.
What do you dislike about the product?
The Builder Studio could be more intuitive to navigate. It changes frequently as new functionality becomes available.
What problems is the product solving and how is that benefiting you?
We have been able to decrease phone time for our employees by redirecting customers' calls to the Airkit platform. It has streamlined our ability to convey information on all of our listings to outside parties.
Salesforce
What do you like best about the product?
Salesforce has made reaching out to clients and to potential clients extremely easy with features such as click to dial and click to text/email.
What do you dislike about the product?
There are still some improvements that need to be made such as being able to see all of the clients data on one page without having to click elsewhere.
What problems is the product solving and how is that benefiting you?
Salesforce has allowed us to work quicker and more efficiently. It has been extremely helpful to be able to click multiple tasks at once to revise them or close them out.
Experience Using Salesforce
What do you like best about the product?
What I like best about this system is the user ability of it. While training new employees they tend to catch on quickly which makes training smoother.
What do you dislike about the product?
What I don’t like about it is the fact that certain users are allowed to do certain things. This comes into play when not every time am I in a situation where I can speak with a manager. I need changes made on the spot.
What problems is the product solving and how is that benefiting you?
This programs helps our trainees jump right into the field. When using this system we can measure our employees sales data and provide adequate feedback for those employees.
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