Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Excellent ticket management tool
What do you like best about the product?
The best feature of this product is Fast and easy navigation from different components.
What do you dislike about the product?
Integrated article search tool. Could have been better.
What problems is the product solving and how is that benefiting you?
Customer ticket management and communication.
Benefits:
Fast and easy communication.
Excellent Time management
Benefits:
Fast and easy communication.
Excellent Time management
Salesforce Service Cloud Review
What do you like best about the product?
Salesforce Service cloud is one of the best cloud service application provided by Salesforce. Which can be accessed on demand.
What do you dislike about the product?
I didn't find any dislikes while using Salesforce service cloud
What problems is the product solving and how is that benefiting you?
Providing immediate assistance to customer issues and lot of tools we can integrate to Salesforce service cloud.
Good software
What do you like best about the product?
Salesforce is great for keeping track of cases and issues certain partners in our organisation face. It also makes it easier by not clogging our work emails
What do you dislike about the product?
It would be good to be able to get notifications to phone when you get a reply
What problems is the product solving and how is that benefiting you?
Salesforce is used to help partner managers with technical issues they are facing with their clients
Great
What do you like best about the product?
Salesforce is great and easy to use. I enjoy The ease of it and how simple it is.
What do you dislike about the product?
I do not have any negative feedback on SalesForce.
What problems is the product solving and how is that benefiting you?
CS tickets and emails.
Effective and Ease way to communicate with Customer - The Salesforce Service Cloud
What do you like best about the product?
The one of the best thing about the Salesforce Service Cloud is if a person who is not knowing anything about the the case can easily know about what is going in it by just only seeing in it ie. it is in a very simplified manner that person can know very easily.
What do you dislike about the product?
The biggest disadvantage of Salesforce Service Cloud is it is Opened so if anyone get the access to open it and easily view the about the conversation of the customer and can get easily all the information about the ongoing talk going on and can access anything they want of the customer
What problems is the product solving and how is that benefiting you?
The another good thing about the Salesforce Service Cloud is we can get the contact of the case owner and it also helps us to get contact of the person who is also involved in the case. The another advantage of using Salesforce Service Cloud is it uses Multi Factor Authentication (MFA) so it helps in providing the high level of security of the customer so that their data and conversation can remain protected if also anyone by mistake gets the password but if he/she don't have the machine/device in which the Multi Factor is Authenticated then he/she can not be able to access the case
Recommendations to others considering the product:
If one have Communicate with the customer in a secured way and also in a cost effective way then the best way is to use the Salesforce Service Cloud
Salesforce service cloud user friendly and great product
What do you like best about the product?
I like the most salseforce service cloud because it is good for customer support.It is very useful and easy to use.Easy to learn new options.Benefit of an easy to use email platform.
What do you dislike about the product?
Nothing anything dislike in salseforce service cloud.I have not negative aspects.It is very useful for everyone.
What problems is the product solving and how is that benefiting you?
Using salseforce service cloud,store data from all time on all your customer.Customizations can make your business run smoothly.
Very Useful
What do you like best about the product?
It is byfar the most useful software I've ever used since working in a call center. I am able to track my cases easily which helps me increase my productivity.
What do you dislike about the product?
Some part of the software is not user friendly. However, when used everyday, you'll be able to have better understanding of the software
What problems is the product solving and how is that benefiting you?
My productivity in my past job was improved because it has many useful functions in just one software.
Recommendations to others considering the product:
The software will help not only in your productivity but also customer service quality.
Great platform for a sometimes complicated job.
What do you like best about the product?
Appreciate the ease of finding information & the organization once it is all set up.
What do you dislike about the product?
Can be confusing to explain to new employees, however good once understood.
What problems is the product solving and how is that benefiting you?
Finding new applicants & organizing that information.
Service cloud is easy to use
What do you like best about the product?
I like the ease of use of creating cases to raise issues. Knowledge base and articles help the most. Also integration and tracking is easy.
What do you dislike about the product?
For every three releases in a year we need to plan. It is good to have advancement but takes time.
What problems is the product solving and how is that benefiting you?
Raising support cases and customer support.
Salesforce feedback
What do you like best about the product?
Ui, Usability, easy search, tabbed and consolidatedview
What do you dislike about the product?
Delayed home page load after signing in.
What problems is the product solving and how is that benefiting you?
Customer data center
Recommendations to others considering the product:
Definitely go for it
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