Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Cant life without it
What do you like best about the product?
The accessibility for searches and being able to chatter.
What do you dislike about the product?
Temperament of typos when searching a name.
What problems is the product solving and how is that benefiting you?
NA
Easy to use platform does it all
What do you like best about the product?
The platform is very user friendly and extremely customizable. There is also a whole slew of training materials available.
What do you dislike about the product?
Integration with Serenova could be better. Have to reduce the zoom on the screen to use it which makes everything else almost unreadable.
What problems is the product solving and how is that benefiting you?
Tracking customer service requests. Allows us to quickly see major issues and deal with them in a timely manner.
Love Salesforce
What do you like best about the product?
Salesforce makes contact managing simple
What do you dislike about the product?
It is hard to come up with something to dislike about Salesforce. If anything I would have to say the way it displays tabs.
What problems is the product solving and how is that benefiting you?
Contact management organization. Benefit of seeing customer contacts.
SalesForce Maximizes Work Load
What do you like best about the product?
I like how streamlined everything is and how clean and easy to access information it is for us at BBBSMB.
What do you dislike about the product?
Sometimes you have to navigate to different contact pages to be able to edit some information.
What problems is the product solving and how is that benefiting you?
It has allowed us to keep track of data and information that multiple people can access at once without us feeling like it’s getting lost in a file or folder somewhere in our computers.
Best tool for an excellent Customer Service.
What do you like best about the product?
What I like most about this program is how fast I can solve a problem to the client and how quickly I can look for specific information because everything we have within Salesforce, data of the items we sell, quotes, customer information, internal departments, reports, etc., all in one program.
What do you dislike about the product?
Because it is an extensive program where you can have many things in a single application at the beginning it can be a bit difficult to use it would be advisable to have instructions to know how to use it.
Must have fast internet.
Must have fast internet.
What problems is the product solving and how is that benefiting you?
I have to say that this program is incredible; it has an excellent displacement of options.
We in this program have all the information about our products.
Can detail how many products we have in stock, the description of the material and all the components that we bring, with this the executives of the company make quotes to be presented to the schools with all the detailed information, in salesforce we can modify the quotes and make new ones.
We can also process purchase orders and receive orders that customers put on the web.
Regarding customer service, we use Salesforce to give a personalized follow-up to any problem that a client has with our company.
We create a case and once created we obtain a number which we can give it to the client as a follow-up of his case, this has come to be a great help for the company since we have many customers with enough demand and given the case that are schools we try to have high customer service, avoid mistakes, and quick solutions, this program has come to offer this and more.
Through the cases we can contact departments within the company or the same customers for anything concerning your order or your case as well as anyone within the company can get into the case from salesforce and review or follow up. We have obtained many happy customers and because of that Salesforce makes us happy.
Apart from all this, we can download documents and complete reports to excel in a fast and effective way. I recommend it.
We in this program have all the information about our products.
Can detail how many products we have in stock, the description of the material and all the components that we bring, with this the executives of the company make quotes to be presented to the schools with all the detailed information, in salesforce we can modify the quotes and make new ones.
We can also process purchase orders and receive orders that customers put on the web.
Regarding customer service, we use Salesforce to give a personalized follow-up to any problem that a client has with our company.
We create a case and once created we obtain a number which we can give it to the client as a follow-up of his case, this has come to be a great help for the company since we have many customers with enough demand and given the case that are schools we try to have high customer service, avoid mistakes, and quick solutions, this program has come to offer this and more.
Through the cases we can contact departments within the company or the same customers for anything concerning your order or your case as well as anyone within the company can get into the case from salesforce and review or follow up. We have obtained many happy customers and because of that Salesforce makes us happy.
Apart from all this, we can download documents and complete reports to excel in a fast and effective way. I recommend it.
Recommendations to others considering the product:
I would tell them to use this program if they are a company that is looking for excellent customer service, quick solutions and if they are an international company they have not only have the company in one state.
Salesforce Service Cloud the best CRM and sales management
What do you like best about the product?
We like to use Salesforce Service Cloud because it is excellent for support and technical service, it helps us to maintain a direct and fluid communication with our customers through live chat and phone calls creating a call center that allows us to offer a quality service and With social management our agents have all the necessary information at hand.
What do you dislike about the product?
We believe that their prices can be somewhat high, something that for small companies can be a problem and even, large companies having to use so many services, their costs for consumption will increase.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud has helped us improve sales, since it allows us to manage campaigns and with your CRM we have a complete view of all your information that allows us to improve campaigns and capture your satisfaction. In addition it does not benefit in the social administration since we can attend the clients of Facebook, Twitter and with the detention of languages, key words we improve the channel of communication with the client.
Recommendations to others considering the product:
If you need a complete CRM, in addition to providing technical support and creating sales campaigns, Salesforce Service Cloud is the indicated program that meets all these characteristics and more that will help you improve your company as you help us.
- Integration of Computing Telephony (CTI)
- Automatic case assignment
- Roles and Permissions
- Automatic response of the case email
- Product tracking
- Add-ons for Live Agent chat
- Community of clients
- Integration of Computing Telephony (CTI)
- Automatic case assignment
- Roles and Permissions
- Automatic response of the case email
- Product tracking
- Add-ons for Live Agent chat
- Community of clients
The best program of social integration and CRM in the market
What do you like best about the product?
Salesforce Service Cloud we love because it is a very complete program that offers us various tools in one place, making our work easier and saving us time! Real-time chat, integration with corporate mail, automated responses and more, make our company have better customer service, quick solutions and responses and greater sales, which is our main purpose.
What do you dislike about the product?
Salesforce Service Cloud on its platform has so many tools, menus, options, panels that at first makes you feel a little lost and you can lose some time while you adapt, we believe that this should improve a little and that the platform is more friendly, but honestly with the guides, tutorials and if you need, with the technical support you can adapt and learn to use the program in a short time.
What problems is the product solving and how is that benefiting you?
We have benefited a lot with your CRM and social integration, it is important for us to have all the necessary information about our clients well ordered and at our fingertips, with Salesforce from database, emails, social networks, phone numbers, internal chat , support and more, we can have access to information easily and quickly. It has also helped us increase sales with creations or campaign monitoring.
Recommendations to others considering the product:
If you need a CRM and a program with social integration, in addition to integrations with third-party programs, provide support, internal and external chat in real time, Salesforce Service Cloud is the program that we can recommend for you to use in your company.
Time Sensitive Asset
What do you like best about the product?
Adequate and timely functionality.
Custom preferences and organization method.
Custom preferences and organization method.
What do you dislike about the product?
No downsides but I would like easier access to direct support with mite sub departments.
What problems is the product solving and how is that benefiting you?
No big problems. Beneficial due to sharing inter office information.
Recommendations to others considering the product:
Consider the high turnover. bb.
Salesforce Service Cloud the best in social management and CRM
What do you like best about the product?
We needed to use a tool that allowed us to do social management, sales campaign management and CRM, Salesforce Service Cloud was the best program we could find because it offers that and much more! Sincerely at the beginning it is a bit complicated to use it since it has many options and tools but that shows how complete it is since it has many options that allow us to perform different procedures.
What do you dislike about the product?
About this program we have nothing negative to say, we can only mention that small companies should evaluate the costs very well since it may be somewhat costly to use this program but we sincerely believe that it is worth paying the expenses and they will notice a big difference "positive" in your company once you start using it.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud has helped us to have a better management and control of our sales campaigns, it is excellent to have a good monitoring on the sales and on the social information of our clients that through their tastes and preferences we can create better campaigns and thus raise our sales referring to your tastes or needs. In addition our company has a large number of clients and carrying reports or control of these by Excel is an almost impossible job, with Salesforce and its CRM is much easier, in addition to allowing us to have everything in one place.
Recommendations to others considering the product:
Do not think twice and hire Salesforce Service Cloud, it's the best CRM we can recommend.
Great software
What do you like best about the product?
It’s very comprehensive in getting an idea of what guest think about our property. Great tools for tracking problem areas to build reports
What do you dislike about the product?
The fact that sometimes the servers do not communicate properly with the Marriott platform
What problems is the product solving and how is that benefiting you?
We gain real feedback with traceable and reportable information concerning the experience guest have while at our hotel
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