Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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We manage sales and IT with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is the best CRM that our company has used. We needed a program that would help us manage IT support services and at the same time allow us to communicate with our customers to improve and boost sales. With Salesforce it is easy to manage sales, create campaigns based on the social information we collect from our customers.
What do you dislike about the product?
When we started using Salesforce Service Cloud it was a bit complicated, since your panel has so many tools that made us feel a few lost, but with the practice we were able to manage the program completely (we think this can be done). improve implementing a tutorial for beginners), and one of the aspects that should be taken into account when contracting this program are their prices, since it can be a somewhat expensive program, especially if you need many features or that is used by many agents.
What problems is the product solving and how is that benefiting you?
This program helped us improve customer management, both in support and sales. It is a very complete program where our agents feel very comfortable when working with it, since it allows us to store social information, manage database, integrate it with email and use their internal chat in real time, creating tickets for technical assistance, as well as to create and promote sales campaigns and integration with Facebook's social network.
Recommendations to others considering the product:
Since we used Salesforce our company had very notable improvements in terms of support and sales, if you need a CRM program and apply these improvements in your company, Salesforce Service Cloud is the program that we can recommend.
Awesome CRM
What do you like best about the product?
The ease of use and customizablity of the system.
What do you dislike about the product?
Nothing that I can name at the moment. Everything I've used works well..
What problems is the product solving and how is that benefiting you?
Tracking client engagement
Salesforce better sales and integration with social networks
What do you like best about the product?
Salesforce Service Cloud is the CRM that best adapts to our company, makes the contracting process much easier and at the same time generating records and reports on the process. It has an automated system that makes the sales system much faster, plus we also configure it to give quick and frequent answers to our customers, something that saves us time.
What do you dislike about the product?
The first thing we can mention are the costs, really Salesforce can be a somewhat expensive program and more if your company requires the use of various tools or if you consume many resources, we sincerely believe that all companies should adjust their budgets when using it, but we also believe that it is worth paying for it since it is a really complete program that can contribute too many positive things to our companies.
What problems is the product solving and how is that benefiting you?
We have benefited a lot with its CRM system for social networks, something that for our company has been fundamental in increasing sales and getting new customers, as in the case of its integration of Facebook and Twitter that helps us track and allows us to create cases within Sales cloud with publications and comments.
Recommendations to others considering the product:
If you need a CRM program that integrates with third-party programs (such as social networks), provide sales support, create campaigns, take care of contracts management and more, Salesforce Service Cloud is the program that we recommend you to hire.
Super easy to use
What do you like best about the product?
What I like most about Salesforce is that it's very user-friendly and it's very simple.
What do you dislike about the product?
The one thing I do not like is that sometimes it takes a little long to load.
What problems is the product solving and how is that benefiting you?
I use Salesforce on a daily basis to notate customer accounts and escalate cases if ever the need arises.
Salesforce is awesome
What do you like best about the product?
I love how easy it is to use and how it helps me support my Inuit customers daily.
What do you dislike about the product?
How hard it was to navigate knowledge base.
What problems is the product solving and how is that benefiting you?
TurboTax
Recommendations to others considering the product:
It is great. Every company needs this.
Overall Experience with Salesforce
What do you like best about the product?
I like that the product is geared to take care of majority of our workload in one system.
What do you dislike about the product?
I dislike that the service information takes a couple of days to sync information from PeopleSoft.
What problems is the product solving and how is that benefiting you?
I am currently in my second position after three years with my current employer and I used salesforce in both positions. Salesforce is a great software for our company to stay on track with each individual account. It is great for logging calls, taking notes, holding documents, creating cases, adding timestamps, and generating reports. It also works well with syncing information from PeopleSoft. Out of the 3 years working with Salesforce, we may have only experienced technical difficulty 2 times for a couple of hours.
Recommendations to others considering the product:
I would give other prospective customers the advice to read the whole manual of the Software to get the full usage of the software.
good for order Managment
What do you like best about the product?
order managmnet ,Case Escalation Rules and Queues
Web Services API
Web Services API
What do you dislike about the product?
i never see any negative . IT is good in cloud
What problems is the product solving and how is that benefiting you?
it solcved our issues with Web services API and reduced our cost of labour
Recommendations to others considering the product:
IT IS GOOD
My experience of using salesforce is always evolving.
What do you like best about the product?
Sales force has many things within the software that you can use. My company has made many alterations to fit our business needs and it has been very beneficial to me when using the program.
What do you dislike about the product?
Sometimes the system can be very laggy at times. There are times when a lot of updates have to take place in order to get the system to work properly.
What problems is the product solving and how is that benefiting you?
We use sales force on a day to day business and it is the corner stone of our daily operations to assist our customers. Without this system we would not be able to perform our jobs efficiently.
Recommendations to others considering the product:
It is very adaptive to just about any job. It works best with help desk and customer services situations.
Service cloud
What do you like best about the product?
That it holds all my customer relation information and allows me to edit creat as I like with each customer !
What do you dislike about the product?
Nothing I love everything about my service cloud as it makes my life easier !
What problems is the product solving and how is that benefiting you?
I get to store customer information personalization with there credit card info attached letting me save all info I want !
Recommendations to others considering the product:
Anyone looking for customer customization
Salesforce Review
What do you like best about the product?
I love the lightning view on salesforce. Appealing to the eyes and very easy use and navigation.
What do you dislike about the product?
I don't like the way "chatter" emails pull up into a new window instead of the existing SF window. Very inconvenient.
What problems is the product solving and how is that benefiting you?
Ease of merging cases, keeping track of customer contacts.
Recommendations to others considering the product:
Utilize case merging and customer details!
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