Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Sales, calls, social information and more in Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is the best tool with which our sales agents can work. It is such a complete program that allows us to communicate, chat, call (something that saves us a lot of time), provide support, make sales and campaigns, plus it is an excellent social place with important information about our customers, and has an automated system that improves our response time and work.
What do you dislike about the product?
The cost can be a negative aspect and especially if you are a small company, the bigger it is, the more agents you have, the more needs you have to cover, the cost of Salesforce rises and if you are a small company this is something you should evaluate but we assure you that it is a program that is worth paying as it will bring great results in sales, support, attention and more.
What problems is the product solving and how is that benefiting you?
It is an excellent program to keep track of reports and information about our customers. It also allows us to support, make calls as it was a problem that had previously in our company and with this program the call system improved! But the best thing has been the sales and the creation of campaigns since this program has an excellent integration with its sister program Salesforce Marketing Cloud.
Recommendations to others considering the product:
We recommend using Salesforce Service Cloud because it is an excellent program that is worth hiring and using, here we leave some of the features that make us love:
- Service Console.
- Live Agent Chat.
- Case Email Auto-Response.
- Customer Community.
- Email Integration with Outlook.
- Salesforce Mobile App.
- Mobile Messaging (LiveMessage).
- Service Analytics App.
- Service Console.
- Live Agent Chat.
- Case Email Auto-Response.
- Customer Community.
- Email Integration with Outlook.
- Salesforce Mobile App.
- Mobile Messaging (LiveMessage).
- Service Analytics App.
Flexible sales CRM
What do you like best about the product?
It is easy to utilize and to have the capacity to explore in your board. It additionally enables us to offer help and counsel, and even the best part is that we have an immediate contact through talk or calls, enabling us to speak with our clients customized.
What do you dislike about the product?
I can not do everything from the portable application since it is increasingly entangled that is the reason I uninstalled it I didn't care for how it functioned so I just work on my PC.
What problems is the product solving and how is that benefiting you?
Occurrence announcing. Administration demands. Deal with our staff from a similar spot, in addition to we can incorporate it with different applications. Rapidly associate with clients enabling specialists to effectively explore through the cases.
Recommendations to others considering the product:
On the off chance that setup accurately, you can run extraordinary reports/dashboards of approaching cases enabling you to setup KPI's for your interior help group. On the off chance that you need to see your interior help process, this gives you incredible estimations on length of approaching cases being shut and volume of cases shut by specialist. This can be executed for any size of help groups and client volume. Client discussions are dynamic and causes you on any issue you may confront. Exceptionally prescribed to utilize.
Salesforce review
What do you like best about the product?
So much functionality - client management, meeting notes, events, calendars, tasks management, reminders
What do you dislike about the product?
There is nothing I dislike about the Salesforce platform.
What problems is the product solving and how is that benefiting you?
Client management, managing own tasks, weekly meetings and appointments, client information management
Recommendations to others considering the product:
Must use. One stop shop for all CRM needs. Lot of functionality, however - may take some time to learn the system.
Salesforce Service Cloud the best CRM in sales and support
What do you like best about the product?
Salesforce Service Cloud is the program that allows you to work more comfortably with our sales agents, and we can also support our customers in this same platform. We must always keep a record of our sales and identify new potential buyers, in addition to being able to keep current customers updated and this can be achieved with Salesforce with the integration of its platform in social media.
What do you dislike about the product?
The problem that has been presented so far, is that if we require some assistance for the operation or good development of the program, we have to communicate with support through an email and this has not been beneficial for us, besides having a telephone number to call. And if the company with which we use this program is large or has a number of important agents, the long-term cost can be significant.
What problems is the product solving and how is that benefiting you?
From our point of view Salesforce Service Cloud has been a solid and complete program, hiring with this program is easier to do, in addition to creating effective campaigns for sales. It is customizable and has an automation system that saves us a lot of time when leaving elaborate answers. We can also make calls by this means and record them to review the orders later.
Recommendations to others considering the product:
Salesforce is the best CRM program you'll find! Stop using the database you previously used with Excel for clients or candidates and start using Salesforce Service Cloud. You can also integrate it easily with text messages, Facebook Messenger, Outlook and more.
We improve sales and service with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is the program we use to improve our sales. With this program we maintain an almost direct contact with our clients. It is a complete program with many features that in addition to sales will help you in other sectors, such as support or assistance, through online chat, calls or requests you can address the concerns of your customers.
What do you dislike about the product?
At the beginning this program can make you feel a little lost, you have too many options and if you have not used similar programs before it will be easy to get lost in it, but with a little practice and everything will be much better, we mention this for beginners.
What problems is the product solving and how is that benefiting you?
Our company has used the Salesforce Service Cloud for a long time and this has shown us long-term benefits that we do not believe we could achieve without this program. You can choose sales reports, create sales campaigns, integrate it with third party programs, have all the information about your clients and potential clients, besides being a great tool to provide support.
Recommendations to others considering the product:
We recommend that you use Salesforce Services Cloud to improve your company's significant aspect, whether you use it for support, for sales or for social integrations. It is a complete program, at first it is not easy to use but then you manage to handle it quickly. Anyway, here we mention some things that may interest you:
- Integration of Computing Telephony (CTI).
- Records.
- Roles and Permissions.
- Add-ons for Live Agent chat.
- Product tracking.
- Mobile Messaging.
- Reports and scorecards.
- Task management.
- Integration of Computing Telephony (CTI).
- Records.
- Roles and Permissions.
- Add-ons for Live Agent chat.
- Product tracking.
- Mobile Messaging.
- Reports and scorecards.
- Task management.
Salesforce Cloud
What do you like best about the product?
I love it because it helps me to keep all of my files and contact information.
What do you dislike about the product?
I don’t like that it is a bit picky at times when searching information. Certain keywords it doesn’t recognize so it takes time to fine information when on a call.
What problems is the product solving and how is that benefiting you?
Having access to information for customers quickly, having billing and other information stored for future reference.
Recommendations to others considering the product:
I think it is a great investment and really turned productivity around.
"Fantastic administration ticketing management framework."
What do you like best about the product?
I have various things that makes me like Salesforce. One, this item is easy to personalize, influencing the client to make the most of its communication. Two, it has an ideal mechanization framework, which makes the monotonous undertaking oversaw and this makes the business procedure quicker. Once more, the security of this item is on point, where just the approved or allowed people who can get entrance. Fourthly, Salesforce has been positioned as a standout amongst the most imaginative firm, which continues getting another thing the market. All the more in this way, Salesforce has a responsive emotionally supportive network, which even goes past their ways and offer preparing administrations to anybody by simply clicking a catch. I cherish how Salesforce works.
What do you dislike about the product?
It is very costly, and this makes it difficult for another client to get it. The seller should consider fitting its expense.
What problems is the product solving and how is that benefiting you?
SalesForce is an incredible instrument that has helped our organization in driving revenue,results and execution to every customer in our business advancement, enlisting and lead age endeavors in only a limited ability to focus time. We have profited enormously from having the capacity to serve our clients rapidly, by keeping a precise control of offers, deals and customized consideration, better reaction time, and a noteworthy increment in deals. We have likewise had the capacity to oversee distinctive media in a similar spot, for example, tickets, visit, informal communities, demands, support, deals requests and installment records. Salesforce is without a doubt a program that can decidedly profit any organization.
Recommendations to others considering the product:
Salesforce is the best stage out there to enable you to determine your business issues! It is the best CRM that you can get to anyplace; whenever!
Our sales improved with Salesforce Service Cloud
What do you like best about the product?
Our company is dedicated to sales and has a frequent entry or update of customers and the best program to manage them is with Salesforce Service Cloud! In addition to this, it also allows us to provide support and advice, and even best of all, we have a direct contact through chat or calls, allowing us to communicate with our customers personalized.
What do you dislike about the product?
There is only one aspect that we do not like about Salesforce and we think you should consider, if you do not have enough liquidity in your business or company, Salesforce can be a bit expensive in the long term, but we can safely say that every dollar is worth it! It is a complete program with many positive features and integrations that allows us to do an excellent job in sales.
What problems is the product solving and how is that benefiting you?
As we mentioned, we have a company dedicated to sales and Salesforce allows us to streamline our work, when some tasks are very frequent or repetitive, we can automate sales work and that allows us to save time. We also have a large list of customers and with Salesforce Service Cloud everything is more organized. We also have detailed social information that does not allow us to improve sales and know customer tastes, which also allows us to improve and send better sales campaigns.
Recommendations to others considering the product:
We can tell you that Salesforce Service Cloud fulfills everything it promises and much more, it is a program you will not regret using.
Great platform for users
What do you like best about the product?
Great platform for users. Easy scalability and can custom design to fit your company usage. We used it mainly for customer ticketing
What do you dislike about the product?
That it is kind of slow and glitches or crashes at times. That is annoying.
What problems is the product solving and how is that benefiting you?
We use Salesforce for customer service when answering calls, writing tickets, and our sales team records their sales info with this as well.
Recommendations to others considering the product:
Check out if this works best for your Help Desk... if not, try customizing or testing other similar products
The only site for managing our customer data!
What do you like best about the product?
Salesforce is the sole platform that our entire company uses for customer data! I work for a bank with locations all over the country and 1000's of field representatives and offices nationwide, so as you can imagine, maintaining a consistent and efficient customer database with up to date information is not always easy. Salesforce's cloud based service is ma I love how customized the system is to fit our clientele needs.
What do you dislike about the product?
The platform is great and always improving so there isn't much I dislike about it. I would like to see some of the customization in views simplified, its a bit of process when we need to create certain reporting.
What problems is the product solving and how is that benefiting you?
We us Saleforce to house our customer data, including documents, campaigns and emails, the benefits to using this platform are tremendous! Company efficiency has increased and having one unified platform to access real time information is essential.
Recommendations to others considering the product:
I would highly recommend this platform for managing large customer data and accounts. We use it everyday, all day among all our business departments, including sales, call center and corporate.
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