Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Sales, Support and Social Networks with Salesforce Service Cloud
What do you like best about the product?
With Salesforce Service Cloud we have been able to offer an excellent sales program and at the same time support solutions. For our company it has been great to use this program because it is very complete and has several features that help us improve sales as we have direct communication with our customers.
What do you dislike about the product?
So far the only negative aspect we can consider are their costs, since these are increasing according to the needs of your company, the more resources or manager you need, this can increase and in the long term it can be something cost.
What problems is the product solving and how is that benefiting you?
With this program we have all the information of our client in one place and this helps us to improve sales knowing their needs and tastes and at the same time create excellent campaigns. We can have your emails, number and even instant messaging to meet all your requests. No doubt this program saves us a lot of time.
Recommendations to others considering the product:
Do not think twice and use Salesforce Service Cloud, you can improve your sales, in the support of your customers and company. Anyway, here we have the best we've seen of this program:
- Types of registration.
- Management of main contact accounts.
- Add-ons for Live Agent chat.
- Email integration with Outlook.
- Unlimited online training.
- Mobile Messaging (LiveMessage).
- Lightning application generator.
- Product tracking.
- Salesforce mobile application.
- Types of registration.
- Management of main contact accounts.
- Add-ons for Live Agent chat.
- Email integration with Outlook.
- Unlimited online training.
- Mobile Messaging (LiveMessage).
- Lightning application generator.
- Product tracking.
- Salesforce mobile application.
Easybto navigate. Extremely user friendly
What do you like best about the product?
I enjoy the layout, ease of use and the logical "menu tree" design.
What do you dislike about the product?
Sometimes user authentication seems to be flaky
What problems is the product solving and how is that benefiting you?
Ease of use, makes the search function find exactly what is needed with minimal search criteria.
Recommendations to others considering the product:
Try it
Salesforce Service Cloud the best for customers and sales
What do you like best about the product?
Salesforce Service Cloud is excellent for tracking and storing important information about our customers and future potential customers, in addition to interacting with them and managing sales! We can also integrate it and use it easily with other programs. It is simple to use and to be able to navigate in your panel.
What do you dislike about the product?
Salesforce is a great program that allows us to perform several jobs in one place, it is really very complete, but there are only two negative things we can mention about it:
- Some of its applications are paid, which increase our costs.
- The license can be increased according to the size of the equipment, something that can be very expensive in the long term.
- Some of its applications are paid, which increase our costs.
- The license can be increased according to the size of the equipment, something that can be very expensive in the long term.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to capture new customers and keep communicating with current customers through chat, calls, information. We can also use this program from its applications for iSO and Android in real time that allows us to see reports. In addition, Salesforce Service Cloud can be integrated with Zendesk, TeamSupport and another. For our company, using this program has been fundamental.
Recommendations to others considering the product:
We recommend that you use this program as it will be very beneficial for your company and to prove it costs nothing, it's free!
Salesforce
What do you like best about the product?
Easy user interface saves lots of time
What do you dislike about the product?
Have no complaints using Salesforce it gets the job done
What problems is the product solving and how is that benefiting you?
MAKES IT EASIER TO COMMUNICATE WITH CUSTOMERS
Salesforce Review
What do you like best about the product?
I like that I can create dashboards, queues and run reports on agents
What do you dislike about the product?
Sometimes the task reminders do not pop up
What problems is the product solving and how is that benefiting you?
This is what we use as our ticketing system to track cases and we also use it to create orders for accounts
Excellent program for online, shared files and program or client notes.
What do you like best about the product?
Salesforce allows you to make various customizations to the platform to best fit your organization's needs. It allows for creating your own type of options, as well as which order to put them in. You are also able to merge contacts to decrease duplicates when found.
What do you dislike about the product?
The downsides is that certain upgraded features are needed to work with various platforms. For example, to use with AirCall - an upgrade was needed that wasn't previously needed with the 3C platform. Also, quick shortcut keys don't always work across the board which adds time when documenting.
What problems is the product solving and how is that benefiting you?
We are able to document calls on a national helpline that all employees can see, while still trying to uphold similar HIPAA standards. It is great to have a shared space for all employees to see notes so when a repeat caller makes contact, previous contacts and interventions can be seen.
Recommendations to others considering the product:
I recommend asking about what to expect for customer support. The support has not always been the easiest to access. That said, it is hard to know if the problem was with SF or with other work programs not integrating with SF.
Easy to see the result
What do you like best about the product?
It is very easy to use, & show he result to your customers or team review the sales. Performance. Also very good way to do training , meeting ...
What do you dislike about the product?
Sometime it takes time to down load the video or data ... depending on the internet connection. But it won’t affects the quality of image & audio
What problems is the product solving and how is that benefiting you?
Sale performance & data analysis
Recommendations to others considering the product:
Very easy to use & see the result
SMASHING!
What do you like best about the product?
Sales force is easy to use, it’s compatible with talkdesk as well. I am able to keep up with the clients I have appointments with, and it -sales force- can be to a degree, tailored to meet company needs
What do you dislike about the product?
I really like salesforce. If I absolutely had to change something, it would be response fine. I would like it to be a tad faster in responding to commands.
What problems is the product solving and how is that benefiting you?
Client keep-up
Great product
What do you like best about the product?
Salesforce is a great product. What I like best is that It is clear and organized.
What do you dislike about the product?
Sometimes It is difficult to program the product to liking.
What problems is the product solving and how is that benefiting you?
It has made my job more organized
Recommendations to others considering the product:
Good product keep It up
I have done integration with Salesform for one of the financial service customer
What do you like best about the product?
Easy and user friendly interface. Easy to customise.
What do you dislike about the product?
Salesforce push topic sometime miss the data to push to external system. this issue i had with one of the customer
What problems is the product solving and how is that benefiting you?
Api exposed by salesforce is easy to consume to pull and push the data
Recommendations to others considering the product:
none
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