Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud is a great support tool
What do you like best about the product?
Service Cloud is highly customizable and can be tailored to any use case. Additional plugins can be installed for those that only need light customizations and do not have an admin available for such modifications. Once set up, you can easily communicate with your team and clients via email to case, live chat, as well as build a knowledge base that is available to your clients 24/7 for self service help - as well as keeping them informed about upcoming products and information on past offerings. It can really be an out of the box solution for most smaller business and an extremely powerful tool for larger businesses that have their data spread out across multiple systems - as the API functionality is very broad.
What do you dislike about the product?
Some apps from the appexchange are paid, which can drive up costs. Licensing can also be costly depending on the size of the instance and the size of your team. Outside of cost, Salesforce has been an extremely fun platform to work with and their support teams have been wonderful to work with. There is also a large network of Salesforce users that are extremely helpful on their forums.
What problems is the product solving and how is that benefiting you?
24/7 Support for your clients and staff. 100% uptime for the servers and plenty of training available for those that want to learn more about the SF ecosystem.
Recommendations to others considering the product:
Definitely give a trail a shot - its free. =)
Good for sharing ideas
What do you like best about the product?
We used this to share ideas and feedback from clients. Allows for different departments to talk
What do you dislike about the product?
Crashes sometimes and requires you refresh frequently
What problems is the product solving and how is that benefiting you?
Feedback about client data
Recommendations to others considering the product:
P
Great Platform
What do you like best about the product?
Numerous Features
Trailhead
Compatible with a lot of Software
Trailhead
Compatible with a lot of Software
What do you dislike about the product?
It tends to be complex
Switching between Lightning and Classic is annoying
Learning curve
Switching between Lightning and Classic is annoying
Learning curve
What problems is the product solving and how is that benefiting you?
CRM
Salesforce - lightning
What do you like best about the product?
Powerful tool, big and to handle almost every portion of your business. Reporting is very easy, the way to show projects and interact with them, if used properly it can be huge.
What do you dislike about the product?
There is no much to dislike. As mentioned the tool is very powerful.
What problems is the product solving and how is that benefiting you?
Reports, projects etc, tool is big.
Recommendations to others considering the product:
IT is important to scope, to understand what you need and what you want from this, Salesforce is big, and it may not be what you need if you dont properly scope. Get your teams together and think what is exactly what do you expect from a business tools, what do you want to get from it and what do you do not need from it.
Salesforce NPSP is the best CRM for non-profits
What do you like best about the product?
The best part is Salesforce donates 10 licenses to non-profits. This allows us smaller non profits a way to develop and build out Salesforce without having to pay for licenses.
What do you dislike about the product?
One of this things I dislike is how complex it is to administer Salesforce. They do have an awesome site called Trailblazers. This is where you can learn anything you want to learn about Salesforce.
What problems is the product solving and how is that benefiting you?
One problem is the siloing of information across the team. All of our communications were in each of our own mailboxes. Using Salesforce has allowed us to pull all that information into one dashboard so we all can collaborate.
Increase your sales with Salesforce
What do you like best about the product?
Salesforce is a tool that we use a lot and we like a lot because it allows us to manage and monitor everything from the same place, from social media information to chat history and the search of customers until sales closes make work and the atention is more personalized, fast and simple. Salesforce has allowed us to improve and increase our sales by creating good campaigns with great reach to our customers and future customers which helps us improve the sale of our products.
What do you dislike about the product?
It's not that we did not like it, just that we believe it's a little bad process that we all go through, since Salesforce has a platform with many options and tools within it that makes you feel lost at first and it takes you time to adapt and learn to use this tool. And something that does bother us a little is the increase in their prices in the annual payment.
What problems is the product solving and how is that benefiting you?
We have benefited greatly from being able to serve our customers quickly, by keeping an orderly control of sales, sales and personalized attention, better response time, and a significant increase in sales. We have also been able to manage different media in the same place such as tickets, chat, social networks, requests, support, sales orders and payment records. Salesforce is undoubtedly a program that can positively benefit any company.
Recommendations to others considering the product:
Salesforce is a program that will help you to be up-to-date with your clients, you can anticipate them faster and with higher quality and at the same time you will benefit from being able to increase the sale of your products with campaigns that help you reach potential customers.
User Friendly Interface
What do you like best about the product?
Easy to learn and the ability to customize reports for exactly what you need
What do you dislike about the product?
My use of sales force was limited but I know it’s capable of so much. I would have liked to explore those before stating any dislikes.
What problems is the product solving and how is that benefiting you?
Requests from our sales team for customer support
Salesforce Review
What do you like best about the product?
Ease of use, versatility, broad range, user friendly
What do you dislike about the product?
Not anything as such only that initially it is difficult to get a hand on
What problems is the product solving and how is that benefiting you?
Data driven decision making
Ease of use for salesforce service analytics
What do you like best about the product?
I am an educator and I like the fact that I can easily separate my students into different groups as well as be able to leave comments on all of them. Very easy to use interface and everything is very clear.
What do you dislike about the product?
I dislike the fact that there is not a lot of help and customer service that is there 24 hours a day
What problems is the product solving and how is that benefiting you?
I am solving a lot of problems regarding communication as well as accountability reports and attendance issues. I am seeing benefits like building accountability and going paperless,
Recommendations to others considering the product:
Make sure that you are briefed on your job's specific uses for Salesforce, just because there are so many different jobs that you can complete with this service, I myself am only limited to about 5 or 6 processes as an educator. I realize that there are other companies that rely on the "tasks" widget for their day-to-day. I have not been able to use this yet myself, but I am sure that this, just like the processes that I have already used, are very user-friendly and easy to use. Justin
Easy and user friendly!
What do you like best about the product?
I like that just about all pages to navigate are easily readable in tabs on the main page. It makes it very simple and easy to use.
What do you dislike about the product?
It could maybe use a facelift soon with a nice refreshing updated look?
What problems is the product solving and how is that benefiting you?
I am utilizing salesforce for sample management and searching global universe for clients. This has been very helpful with keeping me organized and making sure info is up to date.
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