Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Great Performance and Flexibility, But Dislike Everything Else
What do you like best about the product?
Performance and flexibility to be able to configure
What do you dislike about the product?
Complexity on milestone and case threading
What problems is the product solving and how is that benefiting you?
It is helping customer service fatser
Smooth Setup, Stellar Bank Integration
What do you like best about the product?
I find Salesforce Service Cloud extremely useful for creating and managing our sales pipeline, sales funnel, and lead management. Its 'Account 360' feature significantly enhances the management of our branch operations. The integration with MuleSoft made setting it up very easy and provided a smooth experience integrating with our existing banking applications. I genuinely appreciate the improvement in monitoring and managing our sales process that the platform brings.
What do you dislike about the product?
I would like to see agent tech AI licenses embedded within Salesforce's current offerings. It seems there is an opportunity for better integration or availability of AI capabilities with the existing licenses we have.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to monitor our sales pipeline and funnel, solving our bank's lack of a system for this. It effectively manages sales activities and lead generation, providing crucial oversight that was previously missing.
Great for Case Assignment, But Lacks Other Features
What do you like best about the product?
Cases assignment and roiting rules and knowledge articles
What do you dislike about the product?
Case assignment rules conlecated hard to main
What problems is the product solving and how is that benefiting you?
Most of service automation
Streamlined CRM Support with Stellar Features
What do you like best about the product?
I love how Salesforce Service Cloud is keeping our business efficient with its regular new features. Service Cloud supports our entire CRM system, streamlining operations like ticket tracking. Its functionalities such as Omni-channel assignment, ticket views, and case assignment rules are incredibly helpful.
What do you dislike about the product?
I think sometimes reporting might take too long.
What problems is the product solving and how is that benefiting you?
Service Cloud supports our CRM, streamlining agent tasks and ticket tracking for efficiency.
Exploring Useful Features That Support Our Business
What do you like best about the product?
I found it interesting to explore the specific functions and see how they could support our business.
What do you dislike about the product?
At this moment, I don't have any feedback, as I need to conduct further research before sharing my thoughts.
What problems is the product solving and how is that benefiting you?
Currently, we are in the process of evaluating this product.
Great information , No Complaints
What do you like best about the product?
The information for the clients an the relationship with them
What do you dislike about the product?
Nothing, everything ok about Salesforce service cloud
What problems is the product solving and how is that benefiting you?
I think a better relationship
Great Features
What do you like best about the product?
Lot of features that can be built with this cloud
What do you dislike about the product?
License requirements sometimes doesn’t make to much sense
What problems is the product solving and how is that benefiting you?
Multi channel need in lots of our customers
Easy to Use, but Can Be Confusing with Too Many Options
What do you like best about the product?
It’s easy to use and you have all the information in one place
What do you dislike about the product?
Some time you have a lot of ways to do the same things and sometimes the user it’s confuse
What problems is the product solving and how is that benefiting you?
Centralization of our customer experience and giving the best support
Highly Customizable Service Cloud, but Field Limitations Can Be Frustrating
What do you like best about the product?
The ability to customize Service Cloud for all of our different customer needs has been incredibly beneficial and allowed us to say yes to very specific requests. That sets us apart in our market.
What do you dislike about the product?
Having to switch between field types when we run into field character limitations.
What problems is the product solving and how is that benefiting you?
Service Cloud is our work order management system and our system of record for all things relating to our customers and suppliers.
Complex Set-Up, But Streamlined Operations
What do you like best about the product?
I find that Salesforce Service Cloud is working very well for us, particularly in streamlining our service call processes. It has centralized everything, allowing us to efficiently manage cases, investment accounts, and contact information, resulting in a connected and cohesive workflow.
What do you dislike about the product?
I found setting up Salesforce Service Cloud to be quite challenging. We only have one technical person on our team, and it took us six months to set up the basic functions like knowledge management and case management by ourselves.
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud streamlines case management, connecting everything inside Salesforce, and thus enhances our service efficiency.
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