Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
We Love Salesforce!!
What do you like best about the product?
The best part about Salesforce Analytics is that it is a very helpful too in knowing what are productions are for the month/ year. They are very helpful. It helps us keep track of everything and if we have a problem we know we can rely on them to help us out. It is a very inexpensive service and helps SO SO much. Salesforce is awesome! People are always readily available to help us!
What do you dislike about the product?
Sometimes it can me a bit confusing, but overall it is a great tool that helps our business. Salesforce can also be a bit slow at times but other than that we absolutely love it! We are very pleased with all of they services they provide for us!
What problems is the product solving and how is that benefiting you?
If we ever have any problems we can always rely on Salesforce Analytics to help us, it is very easy and a smooth process. They are very reliable and can help with any issue or need we have. It helps take some of the workload off of some of our other employees, so they can focus on their work instead of putting together numbers or trying yo resolve an issue that salesforce can do for us. We love it!
Recommendations to others considering the product:
You will love it, it is delightful and easy to use and navigate, there are always people ready to help you and you'll never have a problem that someone can not help you with, we love it!!!
Good service
What do you like best about the product?
The ease of use and how in integrate with or numbers and budgeting
What do you dislike about the product?
Sometimes it can lag and be a little slow
What problems is the product solving and how is that benefiting you?
Conversion issues
SalesForce has a solid user interface and quickly loading page count
What do you like best about the product?
Nice, clean user interface and fast page loads
What do you dislike about the product?
nothing to comment on here - everything about this product appears to work as expected
What problems is the product solving and how is that benefiting you?
CRM, referrals in to myself and out to co-workers
Recommendations to others considering the product:
appears to be a well thought out product with solid support
Salesforce
What do you like best about the product?
I like that Salesforce Service Cloud allows me to better understand the rest of the software.
What do you dislike about the product?
I don’t dislike anything about this software, it runs smooth!
What problems is the product solving and how is that benefiting you?
No problems. A benefit is that SalesForce is easy to navigate.
Recommendations to others considering the product:
Easy to use!
Salesforce Service Cloud
What do you like best about the product?
I like that Salesforce Service Cloud is tied to Salesforce CRM software. It helps foster one-on-one marketing relationships.
What do you dislike about the product?
I don't dislike anything about this software. It runs smooth and is very useful and beneficial.
What problems is the product solving and how is that benefiting you?
Nothing is being solved at the moment. A benefit is that it provides help on top of the CRM software provided by Salesforce.
Recommendations to others considering the product:
Very beneficial and useful!
Salesforce is useful
What do you like best about the product?
I am on the customer experience team and it is useful when I am trying to find information on a doctor's office. I can easily look up the provider or practice's name and all of their details appear within one click.
What do you dislike about the product?
I use Salesforce for very basic needs so I have not found anything that I dislike yet.
What problems is the product solving and how is that benefiting you?
I do personally solve business problems but Salesforce benefits me by giving quick access to information that I need, without having to go through so many pages. I am able to search a name and all of the info I am looking for is one click away.
Great marketing tools.
What do you like best about the product?
I love all the marketing solutions that they offer. They know what tools you need to catch people's attention.
What do you dislike about the product?
I would like them to come up with better graphs or overview tools to analyze my progress or weak points.
What problems is the product solving and how is that benefiting you?
Catching the consumers eye and garnering attention from places that I wouldn't normally think to venture.
Salesforce continues to put out outstanding products
What do you like best about the product?
Salesforce becomes the lifeblood of a business quickly. Once you switch to Salesforce for CRM, any business, and especially ours, will turn to Salesforce for all of our needs. We have been using Service Analytics to help up streamline and automate our analytics across many many clients.
What do you dislike about the product?
It is a difficult platform to use and is expensive. It can do wonders, but it comes at a time and $$ cost. It is not user-friendly to just anyone. The business has to have someone on their team who is the SalesForce expert.
What problems is the product solving and how is that benefiting you?
Automating analytics and streamlining reporting.
Recommendations to others considering the product:
Work very closely with your Salesforce consultant. You will need their help and hours in order to have the product do everything you want it to do for you. It is expensive, but worth the back end work to increase efficiency my a lot.
Easy to use
What do you like best about the product?
I love the user friendly interface that is easy to use, whether it’s your first time using Salesforce or your fiftieth! There are also always improvements being made to further streamline the program which is great.
What do you dislike about the product?
I don’t really have any complaints, but it’d be great if there was a way for some of the other software we use to be integrated with Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud allows us to work with our clients to quickly resolve any concerns of theirs, whether it is with our software or regarding a question about the data we’ve uploaded into our system.
Recommendations to others considering the product:
Pull the trigger on Salesforce Service Cloud at your company if you want software that allows you and your employees to have a user-friendly, efficient way to correspond with your client base!
Website article platform
What do you like best about the product?
That They have a template for each type of article my company publishes so it is so easy to type out articles neatly!
What do you dislike about the product?
The amount of tabs I am able to have open at once is too little at the moment for my needs
What problems is the product solving and how is that benefiting you?
I am writing knowledge articles for this medical device company’s client website
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