Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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The best CRM in the market
What do you like best about the product?
Performance, User-Interface, ease of use, Quick response
What do you dislike about the product?
There is nothing to dislike in this product.
What problems is the product solving and how is that benefiting you?
Case management, Email to cases, Live Agent
Recommendations to others considering the product:
If you need user friendly CRM and cloud based one. Please go for it
Cloud engineer
What do you like best about the product?
it’s UI as its very easy and user friendly !!!!! Many new feature are available in compare to our in-house product
What do you dislike about the product?
Cost is definitely the factor which I didn’t like about sales force
What problems is the product solving and how is that benefiting you?
Getting rid of physical server and managing the data center
Recommendations to others considering the product:
It’s easy to use
A must!
What do you like best about the product?
This is great for communicating internally and keeping track of you customers.
What do you dislike about the product?
There are so many options for the program. I’ve used it at my last two companies and it’s interesting to see how differently they are used. I don’t think all the options are nessissary.
What problems is the product solving and how is that benefiting you?
Currently we are trying to make different reports but finding issues when trying to get exactly what we need. As stated above there are a ton of benefits, better communication!
Recommendations to others considering the product:
More tutorials for reports would be helpful
One of the best help desk solutions for tracking
What do you like best about the product?
I really like the live-updating interface that shows all current cases open and who is working on what, as well as tags to keep track of common and uncommon issues.
What do you dislike about the product?
The bulk updating can be a bit slow at times, but other than that everything works pretty good.
What problems is the product solving and how is that benefiting you?
We used to track trouble tickets through email, skype, inbound phone calls, but had no real way of keeping everything together. This helped us put everything in one place and organize the team.
Recommendations to others considering the product:
If you're looking for an easy to implement a help desk solution that is easy to train users on, then this is the right place. We were even able to get our accounting team using it.
EDI Manager
What do you like best about the product?
Easy to manage tickets with multiple users
What do you dislike about the product?
could be better at auto replies and not creating new tickets when someone replies with different subject. We also could have poorly setup on our end.
What problems is the product solving and how is that benefiting you?
We are using in our IT department to keep track of tickets to assist in time management
Powerful Tool for Care Management
What do you like best about the product?
Features, speed, and useability. There are a lot of needs that are fulfilled through the webpage app.
What do you dislike about the product?
Interface seems to be getting outdated.
What problems is the product solving and how is that benefiting you?
Ticket management. Dashboard building. Team management.
Makes tasks simple
What do you like best about the product?
I like that the software is available using simply a browser. Easily accessible. I can remote in anywhere and get work done. If I don’t have my Mac, it doesn’t matter I can access from a PC, mobile device, or any Internet access point.
What do you dislike about the product?
Currently we are using this program to work technical tickets. It can become a little confusing when there is a team working on multiple tickets. There are times our work overlaps and tickets I responded to at the same time. There are small features that will show users when someone is typing on a ticket bought tickets can be open simultaneously for different users at the same time.
What problems is the product solving and how is that benefiting you?
Our department is currently using salesforce to complete technical tickets that come in from multiple users. The interface use by salesforce keeps all data very clean and in one place without having to look for contact information on a user or different pieces information in different systems. It also allows for someone to reply back quickly using a feature similar to a post.
Recommendations to others considering the product:
It truly is great to keep data all together in one place.
Salesforce Lightning
What do you like best about the product?
I like how fast the navigation is compared to our previous CRM software. You can really speed through different tabs and screens with ease
What do you dislike about the product?
It does have a bit of a learning curve and the way the tabs open and populate is a little hard to understand at first since there is different layers of tabs
What problems is the product solving and how is that benefiting you?
It allows consolidation of more tools into one. We have our oracle knowledge base integrated into it for quick documentation searches
Love it....but....
What do you like best about the product?
Has a lot of features for use and for small companies and large
What do you dislike about the product?
Can be complex and take some getting use to as far as navigating
What problems is the product solving and how is that benefiting you?
Communicating better with various departments and guests
Great customizable experience
What do you like best about the product?
I love that our internal team is able to create different highly customized views for various roles across our team
What do you dislike about the product?
I dislike that it’s somewhat buggy and looks dated
What problems is the product solving and how is that benefiting you?
Queueing massive numbers of contacts across platforms
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