Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Good experience
What do you like best about the product?
Very very easy way to have a bunch of different information and platforms in one. Able to access everything. One of my favorite softwares I’ve ever used
What do you dislike about the product?
There were times when sales force would crash and it took a while for it to come back up
What problems is the product solving and how is that benefiting you?
All business uses- recruiting, leads, interviews, resumes, etc
Alalysis made very easy
What do you like best about the product?
We are using the light weight application from the Sales force previously we used the Siebel but now we got rid of that and now using the Sales Force application to analyze the customer data and this is very fast and highly reliable since the application it self is a cloud based one.
What do you dislike about the product?
I liked the fastness of the Application..
What problems is the product solving and how is that benefiting you?
Currently there is a vendor and he is still explaining about the product. Once it is installed we can get to know what are the business problems we like to solve
Recommendations to others considering the product:
I would like to recommend for other customers who are trying to run their solutions very fast..
Love how organized I am now
What do you like best about the product?
I love how I can see all that is going on with my work and deals. Its easy for me to report on deals I have going. I love it I am alos able to get complex with deals and make sure I am on top of my work.
What do you dislike about the product?
Honestly I wish I new more of it. I wish it had more training then I have had.
What problems is the product solving and how is that benefiting you?
We are able to solve the issue of not having a record for our clients. Now its all centralized and easy to access.
Recommendations to others considering the product:
Be ready to be a sales force snob and love it!
Great Platform with Powerful Features
What do you like best about the product?
The ability to customize data -- from emails, newsletters and other deliverables we send. The ability to segregate contacts, lists and special notes also make it especially easy for our team to track key aspects of the process.
What do you dislike about the product?
The learning curve is a bit steep; it takes definite man hours to learn the process, ins and outs and to ensure you're using the features correctly. Our staff had training but needed additional training and I've found that not everyone in the organization is using it in the same manner, which can make working off of other's info. confusing at times.
What problems is the product solving and how is that benefiting you?
It's helped us to see our clients/customers/donors and really track their involvement and interaction with our organization.
Recommendations to others considering the product:
Purchase the training!
Exceptional Capabilities, for any Business Size
What do you like best about the product?
I liked this products functionality. From start to finish, whether it was inputting new data or refreshing my memory on a past, previous, or new account - I can trust Salesforce Customer Self-Service portal.
What do you dislike about the product?
I don't dislike anything about Salesforce Customer Self-Service Portal, all of its functionalities work beautifully.
What problems is the product solving and how is that benefiting you?
Organizing customer data and information. Salesforce Customer Self-Service has helped businesses I've worked become smoother and more efficient.
Salesforce Customer self-service
What do you like best about the product?
The documentation provided by them is very self sufficient and help beginner to easily use the product
What do you dislike about the product?
The performance is a bit slow and the ui interface should be improvised
What problems is the product solving and how is that benefiting you?
getting to know it
Salesforce review
What do you like best about the product?
I love this software! For my company we use it to input all client data including date of birth financial account information task and opportunities. For anyone in sales it is a great way to keep track of client interaction.
What do you dislike about the product?
I don’t like how it has bugs sometimes. I have had to call many times due to lagging and software updates. They tend to do updates during the day when we are working instead of overnight
What problems is the product solving and how is that benefiting you?
Business continuity is a huge problem being solved as well as all data being in one spot for the client.
Allow your customers to get the answers they need anytime
What do you like best about the product?
We were able to create a customized portal that our customer's use to place orders and update their billing information automatically.
What do you dislike about the product?
We had a minor issue once when we tried to merge two contacts together. The contact was not available to view temporarily after it was merged.
What problems is the product solving and how is that benefiting you?
The ability to have a fully customized, self service portal saved our customer service agents a lot of time.
the best CRM software
What do you like best about the product?
the idea that its a very smooth loading program with all my info wherever you are, and it can be linked back to our onsite data, and updating locations to links is done once and it populates across the whole site and company
What do you dislike about the product?
the programming is a curve to learn as its its own language visual force, its almost like visual studio but it does have a learning curve involved, but once you know it and get the grip of it its a breeze
What problems is the product solving and how is that benefiting you?
we needed something that everyone onsite and offsite should have easy access, in the past we had everything scattered across different platforms as everyone used whats easy for them, but now all is centrally managed and its secure who has access to what data
Recommendations to others considering the product:
make sure to negotiate before hand everything that is included and sign up for the longest contract possible for the biggest discount as you are gonna love it and you want to get the best deal possible
Powerful Platform with incredible features
What do you like best about the product?
Salesforce is one of the most valuable tools in every business and for us in tracking emailing clients through a funnel. It allows us to build an internal or external relationship with our clients and how to track the member activity and engagement in some very powerful ways. Also tracking the work of our organizers and representatives too.
What do you dislike about the product?
It has a steep learning curve and you must train yourself to be more and more familiar with Salesforce. I've been using it for a couple of years for email campaigns and weekly newsletters, and yet I've barely known some of the structures for what I could be able to or not be able to do. I didn't have time to devote for more learning experiences with Salesforce.
What problems is the product solving and how is that benefiting you?
It allows you to track your clients or members and then see the arc of their interaction with your organization. It allows you to create a journey and experience based on their interactions with your business and gives you a quick follow-up when someone shows signs of life.
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