Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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New & Improved
What do you like best about the product?
I love how they have worked really hard to update a lot of the software and work with customers on their specific needs for the sales.
What do you dislike about the product?
I don't like how some of the menus are set up in some of the programs. This sometimes makes things challenging to access what it is I need to accomplish for a given task.
What problems is the product solving and how is that benefiting you?
We are solving a lot of our manufacturing/ Sales with this program. This has helped our out reach to a lot of sites located in other parts of the country.
Recommendations to others considering the product:
It may take some time to recognize all the menus to address specific needs for your company / client base but once you have that mastered the applications are quite simple to use.
Transforming our service workforce
What do you like best about the product?
The harmony between customer service teams
What do you dislike about the product?
Implementation requires sophisticated skills
What problems is the product solving and how is that benefiting you?
Customer service management
CT
What do you like best about the product?
easy to use and great service.
smooth handy great experience
smooth handy great experience
What do you dislike about the product?
i realy like it ther is no negative things
What problems is the product solving and how is that benefiting you?
is vreat inves you lot of benefits.
Powerful and Simplistic
What do you like best about the product?
I love the customizability of the platform and how it can be molded to any business.
What do you dislike about the product?
ummm, only gripe i have is with Trailhead not being able to do some of the things you can in SF native. :) so nothing really
What problems is the product solving and how is that benefiting you?
we are solving service requests and subscriptions as well sales related needs. I have integrated apps and streamlined WF's and Processes with its tools and have boosted SLA completions by 75% and customer satisfaction number have shot up and are nearly 96%.
Recommendations to others considering the product:
If you need to find a CRM, Sales, Service solution, then you have to give SalesForce a try! it has the power, ease of use and reliability every business need to be more successful in their endeavors!
Service Cloud the best customer service
What do you like best about the product?
Salesforce Service Cloud is a very complete program, you can give assistance and technical support to your clients, receive reports of Services, Taxes, HR, Payroll and manage them all from the same place, regardless of the level of work that our client has (Manager, Employee, Supplier and more). Without a doubt, it is a solid and complete tool.
What do you dislike about the product?
Service Cloud does not really have something we do not like, but we can recommend some improvements, such as providing a section of accounts to solve more customer's concerns. Also improve the failures that the Shoretel application usually presents for the telephone system that sometimes can delay us with the work. Of rest it is a good program that we can recommend.
What problems is the product solving and how is that benefiting you?
It is a program where we can manage our staff from the same place, plus we can integrate it with other applications. If you have many clients or departments with this program it is easy to organize all the work to meet the requirements of our clients. We can offer advice and support, receive and send tickets, give advice from the same place.
Recommendations to others considering the product:
We recommend using this program so that they can make their work easier and more practical. With Salesforce Service Cloud they can be closer to their customers, saving time since they keep everything necessary for support and advice in one place. In addition to being able to manage the data of your clients and keep reports of their work activities. Without a doubt it is a program that we can recommend.
Sales force service cloud
What do you like best about the product?
I liked how easy salesforce is to use and navigate. I liked how easy it was to use to assist customers.
What do you dislike about the product?
There wasn’t really anything I didn’t like about salesforce, it really helped our company and I haven’t seen any negatives.
What problems is the product solving and how is that benefiting you?
Salesforce has helped our company to better assist our customers. It has helped us retain and obtain new customers
Very user friendly.
What do you like best about the product?
The pages are easy to read. Task are simple
What do you dislike about the product?
That some things were not transferred from our last system
What problems is the product solving and how is that benefiting you?
Insurance
I loved the switch to sales force
What do you like best about the product?
Interface was easy to use and figure out first time using it.
What do you dislike about the product?
Occasionally it ran slow. But not crazy noticable.
What problems is the product solving and how is that benefiting you?
Customer service and sales leads.
Salesforce
What do you like best about the product?
Salesforce is slowly becoming an Automation Guant. The make most HR work look easy yet on the money.
What do you dislike about the product?
I would like to see more advertisement and detailed experience
What problems is the product solving and how is that benefiting you?
Its a great service and to have a comprehensive platform Yet precise platform takes away all the nervousness in the H R dept
Recommendations to others considering the product:
Definitely look into what they have to offer. They are an up and coming machine.
Streamlined Tool for Any Business
What do you like best about the product?
Salesforce integrates seamlessly with the use of the Google Business Suite. More so, we heavily utilize Salesforce as our primary means of tracking all Client correspondence as well as maintaining consistent metric reporting. Salesforce has an incredibly intuitive interface and supports a nearly endless number of plugins to assist with various business functions an organization would utilize.
What do you dislike about the product?
As a business owner myself, the only particular matter I can say I dislike would be the pricing. I do wish that Salesforce was more affordable for small business owners, as it typically caters to much larger organizations that are able to afford the appropriate number of user licenses.
What problems is the product solving and how is that benefiting you?
Our organization heavily utilizes Salesforce in its entirety; from KPI and metric tracking to automated customer correspondence tracking. From establishing tasks and associating them to particular Client accounts have streamlined the flow of our entire business day. Salesforce mobile allows the opportunity to be away from your workspace and still be able to fully manage and utilize features that the web version supports; which enhances the already incredible features of this product.
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