Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud
What do you like best about the product?
Unique, really friendly layout and many cool add ins to make it perfect for any business.
What do you dislike about the product?
Overall there is nothing significantly that I dislike
What problems is the product solving and how is that benefiting you?
Great customer relationship management, great intergration to existsing systems
Effective tool for CRM
What do you like best about the product?
The ability to easily locate tickets and be able to see what people from other departments have done for any given customer
What do you dislike about the product?
Extensive training, part of it has to do with the fact that there's so much one can do that it's difficult to understand just at first glance how to use the features it provides
What problems is the product solving and how is that benefiting you?
Email support and saving notes. Checking the historical activity of a client is a lot more effective, specially when we are given access to what representatives from other departments (like sales) have done
Sales force at federal agencies
What do you like best about the product?
Cloud features of sales force helps with latest and best features.
What do you dislike about the product?
Locked into one cloud vendor will have lesss options for our clients
What problems is the product solving and how is that benefiting you?
Help desk and workflow systems
Best CRM App
What do you like best about the product?
Improved Customer Service
Automation of workflows and tasks
Greater efficiency for multiple teams
Great for reporting and dashboard presentation
Automation of workflows and tasks
Greater efficiency for multiple teams
Great for reporting and dashboard presentation
What do you dislike about the product?
This is the best tool which I have used. I certainly do not have anything to dislike
What problems is the product solving and how is that benefiting you?
Improved customer service interms if faster and reliable query resolution.
Automation of the workflows and tasks with proper entitlements setup to manage the tickets.
Automation of the workflows and tasks with proper entitlements setup to manage the tickets.
Just Awesome
What do you like best about the product?
It's a really user friendly and so able to use quickly
What do you dislike about the product?
Dislike about this product very slow and also taking time to open
What problems is the product solving and how is that benefiting you?
Currently I am using this Salesforce for to find out the customer details for one of the company
Recommendations to others considering the product:
Yes
Wonderful Interface
What do you like best about the product?
Its a fresh interface and easy to use ticket system.
What do you dislike about the product?
Their are no dislikes at this time, the software is headed in the right direction.
What problems is the product solving and how is that benefiting you?
My company uses Salesforce to stay connected as a desk and to create and submit tickets four our clients.
Recommendations to others considering the product:
Make the move.
Clean and Smart
What do you like best about the product?
The ability to easily collaborate with others on issues.
What do you dislike about the product?
The social media aspect of the tool makes it feel like there is unnecessary visibility.
What problems is the product solving and how is that benefiting you?
Multiple ticketing systems.
My review of Salesforce Cloud
What do you like best about the product?
I like the overall interface of Salesforce and the ease of navigating within it.
What do you dislike about the product?
I wish Salesforce was more interactive which includes pop up tips and suggestions to help newbies learn about the software as they utilize it.
What problems is the product solving and how is that benefiting you?
Support tickets can be input directly by the 1st tier support and can be reviewed instantly by tier 2
Chat features in Lightning Mode is also helpful for real time interactive services with tier 1
Chat features in Lightning Mode is also helpful for real time interactive services with tier 1
Amazing data flow
What do you like best about the product?
Very useful when checking on important customers for hours on end
What do you dislike about the product?
i experience a lot of crashing when using any other browser than chrome
What problems is the product solving and how is that benefiting you?
Salesforce is a much easier and convenient alternative than Mastermind when it comes to finding customers information in our system
Salesforce for Helpdesk
What do you like best about the product?
It keeps all agents up to date with tickets and clients.
What do you dislike about the product?
There are not any dislikes at this time.
What problems is the product solving and how is that benefiting you?
Salesforce keeps everything at a click away. Everything is updated by the minute.
showing 2,661 - 2,670