Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Easy to use
What do you like best about the product?
I really like that it is easy to use and can keep all information needed in one spot.
What do you dislike about the product?
I wished that it did have a desk notification that can be set up for when something is new in there.
What problems is the product solving and how is that benefiting you?
Allows me to communicate with my team about my call audits.
Salesforce Review for Business
What do you like best about the product?
Ability to track notes and information specific to a client and be able to log info in an organized and easily accessible manner.
What do you dislike about the product?
Specifically, outbound email procedure from within. Logs emails separately per response rather than in a single thread.
What problems is the product solving and how is that benefiting you?
Ability to track client relationship history with internal representatives and service provided to them in the past.
Great Product with easy customization
What do you like best about the product?
- I love the simple configurations you can do with a click of a few buttons.
- Strong community (helps find answers)
- Great Certifications
- Trailhead is the best!
- Strong community (helps find answers)
- Great Certifications
- Trailhead is the best!
What do you dislike about the product?
- I don't like the complexity of data loader although, seems unavoidable.
What problems is the product solving and how is that benefiting you?
We're connecting Agents with customers to solve HR needs.
It's been great to track production via reports to see how Agents are doing.
It's been great to track production via reports to see how Agents are doing.
Recommendations to others considering the product:
Get Service Cloud certified people!
Great for Client Based Businesses
What do you like best about the product?
Great way to track potential clients and then activate
What do you dislike about the product?
The system glitches sometimes and deletes the potential client
What problems is the product solving and how is that benefiting you?
Activating the client can have some issues when trying to get it to another service
Walking on Clouds!
What do you like best about the product?
I love how Salesforce in general is very user friendly! The layouts and moving around is very nice.
What do you dislike about the product?
Managing the layouts and fields can be challenging. The wording for non-pros of Salesforce can be a bit confusing.
What problems is the product solving and how is that benefiting you?
The Service Cloud allows us to keep all our 'customers' in the database neatly, with a great deal of info on each.
Awesome CRM
What do you like best about the product?
It's really a great CRM with easy to use feature and latest releases are super awsome
What do you dislike about the product?
It has bbit of limitations as it's cloud based crm
What problems is the product solving and how is that benefiting you?
Mostly CRM based automation and onboarding of new clients
Reduced Cost and Effective Tracking of SalesTeam
What do you like best about the product?
My Marketing team and Sales team uses Salesforce on a daily basis to manage the new and existing clients. WIth customized workflow, we can easily create cases and track them using Salesforce.
Visual Dashboards are helpful for the leads and management on projected revenue and track the current clients requests.
Visual Dashboards are helpful for the leads and management on projected revenue and track the current clients requests.
What do you dislike about the product?
Faced few issues while integrating with Azure.
When my development team generates reports, they had to open each case and upload it for the sales team. The option to integrate email attachments to be added to salesforce cases was missing and much needed item.
When my development team generates reports, they had to open each case and upload it for the sales team. The option to integrate email attachments to be added to salesforce cases was missing and much needed item.
What problems is the product solving and how is that benefiting you?
Initially when looking for a CRM tool for my sales team, everyone suggested Salesforce to me as it is very innovate tool that delivers all the requirements for the individual needs and perfect for management. After doing some basic research, we bought this tool and very happy. Online support and forms are very active and answers the questions we have. With the UI, we can easily train the new sales persons.
Recommendations to others considering the product:
Amazing tool if your Sales team has to coordinate with more than one team. With cloud, Salesforce can be easily accessed from various parts of the world.
User forums are very active and helps you on any issue you might face.
With it's innovative ideas and great user interface, Salesforce is one of the best CRM in the current market.
Dashboards help management to track the teams progress.
Workflows help Sales team to collaborate internally well to close the deal.
User forums are very active and helps you on any issue you might face.
With it's innovative ideas and great user interface, Salesforce is one of the best CRM in the current market.
Dashboards help management to track the teams progress.
Workflows help Sales team to collaborate internally well to close the deal.
Salesforce Service Cloud
What do you like best about the product?
Easy to use, connected to SFDC sales cloud, tracking case status, comments, and follow-ups
What do you dislike about the product?
Without salesforce service console, it is hard to see all the related records all at once in a single view
What problems is the product solving and how is that benefiting you?
supporting customers about their issue without seeing their previous support issues and updates
Recommendations to others considering the product:
Make sure you have a good implementation partner that is able to understand all of your requirements before you start using it. It needs to be customized to your processes and your customer data should be imported into Salesforce
Powerful Tool for a company of any size.
What do you like best about the product?
It integrates with so many software tools for businesses, including the company I work for's product!
What do you dislike about the product?
Things seem a little dated at times because of this being a staple for many for so long. A little bit of a facelift would be welcoming.
What problems is the product solving and how is that benefiting you?
We use this tool to run all day to day tasks for our customer success team. The customization options within the portal is ideal for our company when scaling.
Recommendations to others considering the product:
none!
Best of the world in Service call center world
What do you like best about the product?
Salesforce service console , workflows, Live chat, Sharing rules, Automation, Assignment rules
What do you dislike about the product?
Knowledge as separate license which is key for service
What problems is the product solving and how is that benefiting you?
Ease of call center operations helping time to market and cost effective.
Recommendations to others considering the product:
Cost will be high. Make sure to have enough budget for every small feature
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